STEPHEN G. SICONOLFI

*** **** ***** ****** (C) 646-***-**** adhc75@r.postjobfree.com

PROFILE

20+ years of customer service with clients and representatives in the financial, medical and insurance fields

HIPAA certified

Excel at interpersonal inquiries and conversations

Derive great satisfaction from problem-solving

Energized by working in pressure situations—love the challenge

EXPERIENCE

Customer Service

Completed Humana Medicare program including billing, enrollment, pharmacy & medical claims

Passed HIPAA standards exam and currently eligible for positions requiring this credential

Handled in-bound customer calls, assisting members with their concerns

Answered any customer questions and resolved any problems or complaints

Call Center

Performed telephone surveys and accessed the needs of potential clients

Gathered information such as consumer satisfaction and product evaluations

Transcribed oral recorded reports; determined and annotated relevant information

Applied vital quantifiable results for retention and use by key decision makers

Finance

Performed computerized accounts receivable/payable functions

Wired/received federal funds transactions

Followed-up on aged items to bring to reconciliation for quarterly audits

Produced SAP payment proposals, payment requests for review, and reports for AP & AR Managers

Provided departmental coverage as needed

Performed internal and external quarterly audit functions

Housekeeping / Maintenance

Launder towels, linens & aprons and clean floors & bathrooms for a 200-bed homeless shelter

Performed exterior maintenance duties throughout several parks and playgrounds in Queens, NY

Ensured all parks’ policies and procedures were followed daily to guarantee safety at all times

Alerted supervisor and co-workers of any potential safety hazards

Painted park benches and reported to supervisor of any graffiti in park premises

EMPLOYMENT HISTORY

Volunteer Housekeeper: New York City Rescue Mission, New York, NY 10/2018 – present

Freelance Maintenance Man: Various sites, Brooklyn NY 01/2014 – 01/2018

Customer Care Representative: Aegis Communications Group, New York, NY 09/2012 – 10/2013

Seasonal Maintenance Worker: NYC Parks & Recreation, Queens, NY 03/2012 – 09/2012

Telephone Marketer: Universal Survey Center, New York, NY 09/2009 – 04/2010

Remittance Parking Violations Clerk: Walsh Associates (Chase Bank), New York, NY 01/2006 – 01/2007

Customer Service Representative: Judd Associates/FPD Associates, New York, NY 01/2002 – 01/2005

Senior Receiver/Deliver Clerk: SG Cowen & Company, New York, NY 01/1994 – 03/2000

REFERENCES

Furnished upon request

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