Manager: Operations

Thomas Joseph

Demonstrated experience in Pre-Press, E-Publishing, Creative Services and Packaging art work, and positioned challenging roles in Operations, Account management and Delivery Management.

Experienced in Workflow (multiplatform), Customer requirements, Customized requirements and Multilingual requirements in the domain of Printing, Publishing, Graphics, packaging and Creative Services

Ability to foresee new market trends and opportunities, Managing and growing global business operations

Process re-engineering and workflow optimization

Experienced in serving international customers in USA, UK, Australia, Dubai, Germany, China, Japan…. etc.

Motivational team leader, builder and efficient communicator

Delivering increased customer satisfaction by working closely with C-level clients worldwide, in the Publishing, Printing Packaging and online

Core Skills:

Expertise includes: Operations, Account management, Delivery Management, Workflow (multiplatform), Customer

requirements, customized requirements and Multilingual requirements in the domain of Printing, Publishing,

Graphics/Design, Creative Services, Retail and Packaging industries

Set up operations for publishing, printing, graphics, creative services packaging retail and Pharmaceutical requirements. Diversified the business from a start-up level to revenue generator.

A keen planner and strategist with proficiency in preparing operating budgets; manpower, infrastructure requirements per process, curtailing the costs by process improvements & enhancing the bottom-line profitability.

An SME in publishing printing and artwork management for printing and online requirements for various platforms. Complete knowledge and technically expertise in the applications which includes MS office, Adobe creative suite, ESKO, coral draw Pitstop…. etc

Complete understanding of the workflow and technical requirements for composite proofing, offset, digital proofing, flexography and gravure process

In pre-press stage, post press and finishing stage for all the industries requirements.

Possess good functional and technical knowledge of the entire work flow involving the end deliverable requirements for the global customers and providing solutions for diversification based on the business modules and requirements for Books, Journals, Magazine, Advertising, retail services domain and Graphics/Creative services domains

Responsible to improve Process Maturity and enable Data Maturity across the organisation globally. Define & Deploy Global Operating Standards. Define, Develop & Deploy Next-gen Global Workflow System.

Managed 50-100+ accounts, global brands, with Customer centricity Strong engagement.

Graphics & Packaging: High-end Artwork, Creative services requirements which include Branding, Template driven,

Non-template driven, Creativity and conceptualization

Packaging: Artwork requirements which includes Labels, Cartoon box, New product design, Pamphlets, Tablet Foil

Booklets, Multilingual, Branding, leaflets, Journals, Newsletters magazines and Books

Customer handled: Novartis, Hindustan unilever products, Sears, Devi exports, e-sales

Multilingual: Conversion projects, books, graphics, packaging, desktop publishing.

Language: Arabic, Hebrew, Spanish, French, German, Japanese, Korean, Tamil, Sanskrit

Publishing includes Children books, K12, Higher education, STM, Trade, Journals and Magazines

Customer handled: Pearson, Reed Elsevier, Taylor and Francis, Oxford University Press, Thomson Reuters, Wolters Kluwer, McGraw-Hill Education, Wiley, Springer Nature, Scholastic, HarperCollins, Cengage and Cambridge University Press includes Children books, K12, Higher education, STM, Trade, Journals and Magazines

Work Experience:

Windsor College, IMS Global, Australia Jan2016 – Till date

Entrepreneur

Key Clients Windsor College, Time Study (Education and Migration Services),

Department: College board work, Printing and Publishing, Graphics and Packaging

Domain: Print & Publishing, Graphics, Packaging art work, Design, Creative Services.

Diacritech India March 2009 – Feb 2011 & Nov 2012- Dec 2015

Senior Manager: Delivery/Operations (Prepress and Creative services)

Client management, Account management Project Management and Delivery Management, Profit and loss sheet.

Independently manage day-to-day operations of a large diverse team of varied functions and ensure there is continuous sustainable improvement in the quality and productivity of the system through workflow improvements.

Curtailing the costs by process improvements & enhancing the bottom-line profitability

Managing 3 verticals - Entire spectrum of services in the Prepress, Graphics, Creative Services and Packaging vertical

Packaging: Textiles and Pharmaceutical Artwork

Technical Manager and Delivery Manager (books, magazine, advertisements art only projects) handling around 2Lakhs 25 thousand pages per annum for top global publishers.

Presales and Technical manager (RFP, SOW, samples & Ramp up plan project based.)

Account and Project Management (end to end)

Managing whole nine yards of Production Management for Prepress projects starting from Proposal compilation, Service level Agreements (SLAs), Statement of Work (SOW), preparation of estimation (cost & efforts), scope, Project Management plan, communication plan, Quality plan, milestone dates (for both delivery and payment), effort monitoring in both hours & cost and team management. Engaged in identifying new scope of business development

Resource planning and Budgeting over forecast

Process of improving TAT and quality through constant analyzing, monitoring, creating metrics

Developing process structure and workflows ensuring flawless output without lapse in any of the production stages

Improving technology and upgrade production tools and processes meeting customer requirements

Monitoring training and improve the skill set of resources to meet the current global requirement and company's automation requirement

Datamatics Feb 2011 - Nov 2012

Creative Services Manager

Department: Publishing, Packaging, Retail and Creative services.

Role & Responsibilities: Client management, Account management Project Management and Delivery Management, Profit and loss sheet. Managing Entire spectrum of services i.e.; books, journals, magazine, Creative Services vertical, Presentation Services, magazines, print on demand (hard copy and soft copy) Handled Secondary packaging requirements, conversion and ePub projects

Online requirements for retailers: content, design, layout, image management programs, complete Account management and delivery management of the products.

Managing whole nine yards of Production Management for Prepress projects starting from Proposal compilation, Service level Agreements (SLAs), Statement of Work (SOW), preparation of estimation (cost & efforts), scope, Project Management plan, communication plan, Quality plan, milestone dates (for both delivery and payment), effort monitoring in both hours & cost and team management.

Actively participated in the whole projects cycle viz., acquisition initiation planning execution closure in all key Pre-Press client acquisitions

Hurix Systems - Prepress & ePublishing division; a CMMi Level 4 company March 2007 – March 2009

Manager

Roles and Responsibilities: Account Management/delivery management

Managed MGH projects, both books and conversion projects

Managed a highly skilled/diverse team of GDs cutting across domains such as Pre-Press, Pharmaceutical Packaging Artwork services, Creative Services, Presentation Services for a Global 500 clientele

Ensuring all business processes and documentation are based on Project Management (PMP) and CMM (Capability Maturity Model) standards.

Actively participated in the whole projects cycle viz., acquisition initiation planning execution closure in all key Pre-press client acquisitions

Creative Services / Presentation Services

Experienced in an image-driven business with a passion for quality and the know-how and good taste to develop a wide gamut of products viz., promotional materials, ads, cartoons, forms, labels, carton boxes, maps, technical drawing, automotive drawing, STM related artwork et al.

Experienced in the development and execution of all communication, marketing & packaging materials for blue-chip clients in the ePublishing / pre-press domain; and also rendered a helping hand towards Company events (trunk shows, trade exhibitions, PR events and product launches).

Oversaw Documents design, content style and standards, actively managed and updated style guide to ensure most current standards are available to clients.

Keep department up to date with design software and hardware. Develop and maintain relationships with clients to support company’s strategic initiatives.

Implemented quality control of all print and electronic materials. Managed and maintained graphic standards and processes including the photo library and back-up files.

Key Achievements

Conceptualized, created and implemented new labels / strips across product lines for a premium EU based Pharmaceutical giant. Built and regulated production schedules, traffic coordination, cost management and quality control measures which resulted in substantial cost savings and increased productivity.

Alden Prepress Services Private Limited September 2003 - Jan 2007

Project Manager: (Books, Journals and studio)

Roles & Responsibilities: Pre-sales, Production, Technical Management, Project and Delivery Management.

Managing the production team and the customer, transferring knowledge of the project, raising queries, taking care of the TAT, Quality enhancements and workflow management, ensuring all business processes are directed in order and uniform to the workflow and deliveries.

Technical adviser to customers to set up end delivers e.g.: Press and E-file quality PDF in Assura, E-books with audio for MMC and setting parameters to check per-flight check.

Showcasing and presentation for acquiring new clients about the in-house facilities clients interacting with them explaining them with the in-house set up for new projects

Handling Training programs for production team on how to handle the project cost effectively and keeping track of their development in each and every project, reporting to the operation mangers.

Managing whole nine yards of Production Management for Pre-press projects starting from Proposal compilation, Service level Agreements (SLAs), Statement of Work(SOW), preparation of estimation (cost & efforts), scope, Project Management plan, communication plan, Quality plan, milestone dates (for both delivery and payment), effort monitoring in both hours & cost and team management.

Responsible for Vendor Management, People Management, Recruitment, Mentoring & Training.

Key Achievement Achievements:

Set up ALDEN Studio department (Worked with Robert T. DE Vries: Senior Technical Manager Elsevier) for Graphic projects & Multimedia projects, ensured Alden’s validation for graphics

Scientific Publishing Services (P) Ltd August 1996 - September 2003

Head - Images

Roles & Responsibilities: Production and Technical

Responsible for handling multiple projects with short turn-around time, Job allocation, Rendered solutions for Quality enhancement and Workflow management.

Responsible for delivering Maximum Quality for test projects, which led to successful closing of many high-value bids.

Handling Training programs for Scanning Department operators and keeping track of their development and evaluating them and reporting to the Management.

Co-coordinating with all other departments for smooth flow of work

Technical Qualification

Diploma in Printing Technology – 3 Years (Full Time), Salesian Institute of Graphic Arts (SIGA), 1993-1996.

Courses offered through the Directorate of Technical Education (DoTE),

State Board of Technical Education, Govt. of Tamil Nadu, approved by AICTE, New Delhi.

Industrial Training:

Six-month training in entire press and pre-press operations at Universal Print Systems

Personal Details:

Date of Birth : 11/08/1973

Mobile/Phone : 737-***-****/737-***-****

E- Mail : ***************@*****.***

Station : Chennai

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