Executive Employee

PRAGYA SINGH +91-825******* (M)

**************@*****.***

OBJECTIVE

Seeking a challenging career in Human Resource with a progressive organization which will utilize my skills, abilities and education in management while contributing to the development of the organizations. CARRER SUMMARY

• Over 4 years of experience in Telecom service & Infra Industry.

• Currently designated as Executive-HR in Matrix Processing House.

• Working as HR Executive for HR function like Administration, & Payroll

• Over 10 month of experience as business sales officer in Imperia infra-structure.

• Over 1.7 Years of experience in handling MIS, complaint management and retention.

• Experience in overall daily and monthly MIS/Report generation.

• Successfully handled external Audits like IMRB, E&Y and PWC.

• Driving Touch Point Experience Index (CEET) (C-Sat) for the Circle PROFFESIONAL EXPERIENCE:

Organization: “Amartech convergence India (P) LTD. Duration: Feb 2018 to April 2020

Designation: MIS Executive.

Key Deliverables: MIS Flow Management and Retention Management Roles & Responsibilities:

• To provide the strategic insights required to the operational teams to enhance Retention portfolio.

• Expected to do a through an in-depth analysis of behavior of customers, and identify the pertinent issues / business practices that lead to enhance Retention.

• Strategic role in building long lasting relationships with customers through exceeding their expectation, ensuring customer retention and also increase in revenue. Driving this responsibility through various departments within Clients.

• Sharing in the team accountability of achieving retention targets.

• Preparation of MIS reports with respect to Business Performance Review, Subscriber reporting, and Variance Analysis etc.

Organization: Matrix Processing House

Duration: Oct 2017 to Feb 2018

Designation: HR and Admin Executive

Key Deliverables: Human Resources, Facilitation, Payroll, Administration, Processing of attendance data in attendance system

Roles & Responsibilities:

• HR Executive for the Company in Head Office.

• Working as HR Executive for HR function like Administration, & Payroll

• Compilation & processing of attendance data in attendance system

• Processing monthly attendance musters for workers, trainees & officers.

• Maintaining employee’s personal files and records, communicating HR policies & across the organization at all levels.

• Tracking attendance, maintaining leave records, issue letters, etc.

• Preparing various letters like offer letter, appointment letter, confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, experience certificate, relieving letter, etc. Organization: “Aircel” Dishnet Wireless Ltd on Amartech Roll Duration: Jul 2016 till Aug 2017

Designation: Executive, Customer Services & Delivery, Retention Key Deliverables: QRC and complaint Management

Roles & Responsibilities:

• Responsible for all kinds of data generation for Retention activities.

• Provide the framework for plans, set broad guidelines and stimulate interest.

• Responsible for overall daily and monthly MIS/Report generation.

• Coordinating with the team member to achieve monthly 1288 revenue target.

• Handling External Audits like IMRB, E&Y and PWC.

• Providing backend support to TRSM’s, COCO’s and Z-CSD for Complaint management

• Driving Touch Point Experience Index (CEET) (C-Sat) for the Circle. Organization: Reliance Communication

Duration: Jan2016 till Jun 2016

Designation: Executive Customer Services & Delivery, Tele-calling, Key Deliverables: MIS Flow Management and Retention Management Roles & Responsibilities:

• To provide the strategic insights required to the operational teams to enhance Retention portfolio.

• Expected to do a through an in-depth analysis of behavior of customers, and identify the pertinent issues / business practices that lead to enhance Retention.

• Strategic role in building long lasting relationships with customers through exceeding their expectation, ensuring customer retention and also increase in revenue. Driving this responsibility through various departments within Clients.

• Sharing in the team accountability of achieving retention targets.

• Preparation of MIS reports with respect to Business Performance Review, Subscriber reporting, and Variance Analysis etc.

Responsibility in Retention Profile:

• Streamlining the process after identification of Defects & errors and evaluation.

• Making Daily MIS and Projection & shortfalls

• Ensuring minimum Non-compliance of process.

• Measuring dipstick and Analysis of not-retained data.

• Responsible for Quality performance and data generation for Retention activities.

• Overall daily and monthly MIS/Report generation. Organization: Imperia Infrastructure LTD

Duration: Jul 2015 till Dec 2015

Designation: HR and Admin Executive

Key Deliverables: Tele-calling, Trainer, Processing of attendance, Training Roles & Responsibilities:

• Resolving Issues reported by clients.

• Generate Lead through Tele calling.

• Training to new hired employee.

Operational support in the implementation of the following:

• Profiling of customers.

• Developing segmentation criteria and business rules for the segments.

• Identifying high-end customers as per the segmentation and maintaining a strong relationship with them.

• Identifying mid end customers as per the segmentation strategy and maintaining a strong relationship with them.

Employee Engagement

• Celebrations - Diwali, Holi Festival, and other company events

• Effectively managing welfare measures, management - employee get together, picnics & parties.

• Developing employee engagement programs like Initiated and administered a welcome-mail policy to all new joiners, Initiated regular Birthday mailers & celebration policy ACADEMICS

• MBA in HR and Marketing from Mody University of Science & technology,Rajasthan

• B. Tech(CSE) from Mody University of Science & technology, Rajasthan

• Intermediate from CBSE Board in Year 2010.

• Matriculation from CBSE Board in Year 2008.

SOFTWARE SKILL

Operating Systems: - Windows 98/2000/XP/2003

Application: - MS-Office 2007/2010, FrontPage.

Language: - ASP, VB.

Database: - SQL Server 2000, MS ACCESS 2000.

SOFT SKILLS

• Very good team player having positive and determined approach.

• Excellent Analytical, Communication and interpersonal skills.

• Strategic bent of mind and for operations as well.

• Good decision making and problem solving skills.

• Customer focused, 24x7” attitude towards customers PERSONAL PROFILE

Date of birth May 29, 1992

Gender Female

Marital Status Single

Nationality Indian

Languages Known English & Hindi

DECLARATION

I hereby declare that the above information furnished is true to the best of my knowledge and belief.

Place: Patna Pragya Singh

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