PROFILE
PAUL CHEGE MATHU
************@*****.***
kenya
EXPERTISEANDSKILLS
Excellent knowledge of current trends, systems and practices Good interpersonal skills and good leadership skills
Excellent communication skills, achievement orientated, innovative, Assertive, strategic thinker
Ability to conduct audit and well updated on best practices across different categories
Quick and attentive to customers and their orders
Ability to understand complex situations and analyze systematically to reach solutions
Able to remain calm under pressure and problem solve accordingly;Self- driven leader with strong networking, motivation and team building skills Keen attention to details and excellent multitasking skills;Ability to maintain composure when under pressure
I am an extremely hard working and friendly individual, who enjoys communicating with others from different cultures and backgrounds.Highly motivated and well disciplined. 4 years of experience in hospitality industry as awaiter,Bellman,Doorman &a security supervisor.I hold knowledge in fire supportive and first aid equipments,and also operating the fire Alarm panels (F.C.C .) Highly self-motivated and outgoing, enjoys ensuring the provision of an exceptional customer service at all times. Time-conscious, enthusiastic, diligent and flexible, internally motivated,well organized,hardworking&a team player able to work under minimum supervision, and with great interpersonal savy.respect to cultural and educational diversity . I am confident that I will deliver world class service without compromising on quality and professionalism.
PERSONAL PROFILE
DateofBirth : 21st March 1993 Nationality :Kenyan
Known Languages : English,Swahili
CAREER OBJECTIVE
To utilize my ability, acquired knowledge and learned skills to set an uncontested track record in my area of expertise upholding high levels of integrity,discipline,accountability in my commitment to serve God and society.
EDUCATION
GSS certis
Basicsecuritytraining&customerservicecertificate 2017August
Ministry of interior (M.O.I)
First aid and fire Marshall certificate;Enertec Qatar &security guard licence
2018 March
Nyaga Secondary School
Kenya Certificate of Secondary Education
2008-2011
NgewePrimary School
Kenya Certificate of Primary Education
2000-2007
Self-driven leader with strong networking, motivation and team buildingskillsPhysicallyfitandable to kneel, lift, push and pull. Able to work a flexible schedule, including evenings, weekends and holidays. Willing to work overtime without advancenotice.Warmandconvivial disposition;Teamplayer
A keen observer;Great sensitivity to the needs of others
INTERESTS
Reading both local and international news
Travelling Customerservice. Cooking
Reading
EXPERIENCE
Security Receptionist at Commercial Bank of Qatar
2019 march-December
Provide assistance to Customers in afriendly and courteous manner.
■Receive emergency calls and followups
■Patrol premises and keep daily records
■Keep records ofvisitors
Kempinski residence and suits Doha Qatar
Fire command center operator
2018 Jan - 2019 March
■Monitor &operate fire alarmpanels
■Receive emergencycalls
■Coordinate among the securities inoperation
■Training and giving procedures about building evacuation
■Keeping daily records of fire alarm activations
■Charging of flashlights&trafficlight
■Keeping records of the items in the fire cabinet
City centre Rotana hotel Doha Qatar
Customer service Security guard
2017 August - 2017 December
■Opening of guests safebox &keeping records
■Escort food deliveries tothe guest rooms
■Check $ verify gatespasses
■Keeping daily record of contractors &visitors attendance
■Controlling traffic at the hotel entrance
■Responding to emergencysituations
■Patrolling inside and outside the perimeter of the premises
Sanford hotel Nairobi
Bellman /Doorman
2016 January - 2017 July
■Welcoming&helping the guests carry their luggage
■Opening the hotel etrance door&the guest vehicles arriving and leaving
■Traffic control at the hotel entrance
■Cordinating with reception incase of emergency
■Receiving calls at the frontdesk
Sanford Hotel Nairobi
Waiter
January 2014 - 2016 Dec
■Serving food &drinks to the guests
■Wiping and decorating the tables&chairs
■Presenting&collecting of bills
■Showing guest the position of their reserved tables
KEYCOMPETENCIES
Flexible, adaptable and reasonable in learning and change.
Excellent communication skills focused on understanding client needs and developing resolutions
Food safety knowledge Food industry knowledge Customer service
The ability to thrive in a high-stress environment Multi-tasking
Abilitytolistenandcommunicatewellbothverballyandin writing
Ability to work independently Self-confidence and motivation;attention to detail and accuracy
Excellent grooming standards
LEADERSHIP,TRAINING AND CERTIFICATES
Leadership,Training and Certificates;
CertificateofParticipation:MetorinYouthConvention ChristianUnion–NyagaSecondarySchool
patron – P.C.E.A. Thakwa Group
Chairman– Nyaga Secondary School Cultural Club
REFERENCES
Available upon request - ""
DECLARATION
I declare that information given is true and is within my knowledge