supply chain executive

Shivang Pradeep

Email : **********@*****.***

Mobile : +971*********

Linkedin : www.linkedin.com/in/shivangpradeep

Personal

Profile

Qualified professional who enjoys the challenges of a busy, demanding work environment. Skilled, positive individual, leading and delivering entrusted assignments consistently within timescales, whilst exhibiting high degree of enterprise. A team member used to prioritizing workloads under pressure and capable of making a significant contribution to the efficiency of the organization.

Career

Objective

To be part of a challenging, creative, growth-oriented team utilizing my education and experience, thereby making a positive contribution leading to career advancement. Summary of Qualifications

Academic 2010 – 2014 Bachelor of Mechanical Engineering (B.E) Calicut University, Kerala – India

Professional Background

FETCHR, Dubai – U.A.E

MFAR Developers, Bangalore - India

Experience Summary

Qualified Professional with varied exposure and value-added background in areas of Operational & Business Process Compliance, Logistics & Supply Chain, Customer Service And Business Excellence. Currently designated as Senior Business Excellence Executive for the ME World Area encompassing all Business portfolios. 2017 – 2020 (July)

2016 – 2017

FETCHR, DUBAI – U.A.E

Senior Business Excellence Executive

FETCHR is a rapidly growing delivery solutions and courier service provider in the Middle East region. With a robust count of 4500 plus employees, operations in over 7 countries & 500 cities, Fetchr is a leading player in online retail delivery service.

As the regional ‘Senior Business Excellence Executive’ I am primarily involved in handling last mile operations, process streamlining, process shadowing and mapping, documenting and maintaining of Standard operating procedures of our entire operations spanning 7 countries, troubleshooting operational exigencies and ensuring operational efficiencies.

Key Responsibilities:

Supply Chain & Logistics

Creating new logic for first mile and last mile delivery process for both B2C and B2B business models

Process streamlining and improvement-developing new process to improve the existing process

Head Author of SOP for Ecommerce warehousing operations- inventory, Fulfillment, Last mile

Load balancing and geo-fence designing to outline route maps and improve delivery efficiency

Developing driver incentives and disciplinary matrix

Building and documenting department wise SOP and training the executives on the same

Building and monitoring Operations team KPIs.

Peak season forecasting and planning ( inventory and last mile)

Data base analysis and providing input for business and process development

Bridge between tech team and internal departments to simplify product/process development

Implementing time motion study, 6s process improvement projects in the warehouse

Liaising with call center, operations and quality team to troubleshoot operational exigencies

Planning and executing strategy projects- Global ticketing system implementation and administration

Handling last mile operations and related escalations

Responsible for generating and sharing reports with the stakeholders

Subject matter expertise in company policies and processes

Customer Liaison and Services

Documentation of SOP for claims settlement process

Handling escalation regarding orders coming from clients and customer

Order management- order status verification, correction, investigation and root cause analysis

Resolving order related monetary disputes adhering to company’s policies thus reducing refunds

Quality assurance

Building operations and warehouse compliance

Decision making- regarding issuance of credit notes to clients Achievements

Handling a team of 5 regionally and 15 globally

Successful negotiation of client claims

Travelled to Saudi for peak assistance and process streamlining of regional Operations in KSA

Bridge between operations and tech department for tech development

Subject matter expert

MFAR DEVELOPERS, BANGALORE - INDIA

MEP Engineer

Project

MFAR Manyata Tech Park, Green Heart Building- Bangalore Job Responsibilities

Planning and scheduling.

Execution of Electrical, Plumbing and HVAC works

Worker Coordination and supervision

Review Contractor’s installation method statements

Review Contractor’s shop drawings against the design [tender] drawing

Procurement

Skills

System Applications :MSOffice,ERP,WMS

Other Software : Tableau, google analytics

Strengths

Good Leadership and an effective communicator with strong analytical abilities

Appetite for change- Quick /Proactive learner, with a flair of adopting emerging trends.

Attention to detail

Negotiation

Passion for growth

Team player

Attained special training for Interpersonal Relationships during Academic Period. Personal Profile

Nationality : Indian

Date of Birth : 12 May 1992

Languages : English, Hindi, Malayalam

Hobbies : Reading, Badminton, Football, Cricket

References

Can be furnished on request.

Contact this candidate