Manager Machine Operator
Resume:
MANDY NOKUTHULA
BHENGU
CONTACT
** ****** **** ***** **** Ladysmith
(Willing to relocate)
********@*****.***
PERSONAL INFORMATION
Date of Birth: 04 March 1982
Nationality: South Africa
Marital Status: Single
Transport to from: Yes
Languages: English, IsiZulu
Notice period: Immediately
Health: Good
Gender: Female
Drivers License: Code 10
SKILLS
Computer Literacy:
Microsoft Word, Microsoft Access
Excel & Power Point
Outlook, Pastel
E-mails & Internet
Corel Draw
Troubleshooting Techniques
PROFILE
A pleasant, professional and proficient Cashier, Receptionist, Administration and a Customer service who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development and that company is yours.
WORK EXPERIENCE
CHESTER BUTCHERIES PTY LTD Ladysmith
CASHIER ADMINISTRATOR GENERAL ASSISTANT
16 JUNE 2017 - 2018 JUNE 30
CASHIER
• Handle cash, credit or check transactions with customers
• Scan goods and collect payments
• Ensure pricing is correct
• Issue change, receipts, refunds, or tickets
• Redeem stamps and coupons
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Make sales referrals, cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Bag items carefully
• Greet customers when entering or leaving establishment
• Maintain clean and tidy checkout areas
• Keep reports of transactions
• Process returns and check to see if items are damaged
• Answer customers' questions and get a manager if answer doesn't solve the issue
• Bag, box or wrap packages
• Pleasantly deal with customers to ensure satisfaction ADMINISTRATOR
• Answer and direct phone calls
• Organize and schedule meetings and appointments
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
2 P a g e
Professional Skills:
Well organised, and be able to prioritise
work in an efficient manner.
Providing high quality Customer
Service.
Good level of numeracy.
Good at juggling tasks and prioritising.
Impeccable telephone manners.
Resolving and managing queries to
closure.
Calm and composed under pressure and
able to work to tight deadlines.
Ability to work within a busy and
demanding team environment.
Able to work with minimum amount of
supervision and on own initiative.
Ability to communicate effectively with
a wide range of customers.
Proven aptitude for dealing with
customer complaints.
Experience of working in a busy,
inbound call centre environment.
Dealing with customers Face to Face.
Fully aware of the importance of data
security and relevant legislation.
Prospecting for sales leads.
Able to identify and act upon potential
sales opportunities.
Treating each employee as an
individual and showing concern for
their welfare, aims and career
development.
Always discreet in the handling of
sensitive and confidential customer,
staff or business data and information.
Open to constructive feedback &
always listening carefully to what
employees have to say about the
company.
• Order office supplies
• Submit and reconcile expense reports
• Provide general support to visitors
• Provide information by answering questions and requests
• Take dictation
• Research and creates presentations
• Generate reports
• Handle multiple projects
• Prepare and monitor invoices
Invoice.
GENERAL STORE ASSISTANT
• Provide assistance to the store manager in his day-to-day tasks.
• Greet and welcome customers to the store in a pleasant manner.
• Assist store staff in displaying products in an easy-to-locate manner.
• Assist and help customers in locating their items of purchase.
• Inspect items and products for any breakages or damages.
• Assist stores staff in managing inventory controls.
• Maintain the store area neat and clean and sanitized.
• Handle safely and delicately the items and products in a store.
• Cartwheel and haul customers’ purchases up to the exit point.
• Implement best standards in providing customer services in a store setting. EDCON JETMART Durban
SERVICE CENTRE PROVIDER PRICING PROMOTER
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support. PRICING
• Collaborate with Merchandise leaders to assure apt flexing of clearance merchandise and Open store in compliance with company standards.
• Ensure to practice and follow all company policies as well as procedures.
• Utilize recovery statements to reduce external loss.
• Implement all activities pertinent to risk management and safety.
• Ensure store accomplish store compliance audit requirements.
• Ensure store is conformed to everyday cleaning activities.
• Implement activities of signing, markdowns and marketing.
• Assist team to effectively utilize Loss Prevention best practices. 3 P a g e
REFERENCES
Chester Head Office
Name: Ntombi Miya - Report Manager
Tel: 031-***-****
Silver Ray
Desmond
Department Manager
Tel: 031-***-****
Chester Butcheries PTY LTD
Riaz Rassol
Tel: 036-***-****
JetMart
Etheine DE Jager
Manager
Tel: 031-***-****
PROMOTER
• Promote sales and services to customers.
• Develop and implement sales and service tools.
• Respond to customer needs and requirements.
• Promote products to sell in big chain stores.
• Deliver customer services in a courteous manner.
• Plan and schedule visits to point of sales to promote products and services.
• Communicate customer orders and requirements to customer service and care department.
• Ensure delivery of products to customers in a timely manner.
• Assist sales and service manager in preparing and verifying invoices, products and merchandise.
• Implement best practices in sales and service activities. SILVERY STATIONERY COMPANY
MACHINE OPERATOR AND LABELLING
APRIL 2012 - 2013 DECEMBER
• Assist in the installation, maintenance, and repair of machinery.
• Operate tools in order to aid in the manufacturing process.
• Perform periodic checks on equipment and solve problems as detected.
• Work with others in order to ensure that equipment is in proper working order, Observe and follow company safety rules and regulations LABELLING
• Pack, weigh, and label completed items for shipment or storage.
• Follow all company guidelines regarding packaging.
• Identify and dispose of defective items.
• Properly use packaging materials, including hand tools, glues, nails, padding, etc/ Keep complete records of all materials that go through the warehouse.
• Maintain a clean work area.
EDUCATION
NOBOMI HIGH SCHOOL
GRADE 12
Certificate obtained
Senior Certificate (Matric)
subjects: English, Afrikaans, IsiZulu, Biology, Mathematics, Physical Sciences year Obtained: 2002
TERTIARY LEVELS
DURBAN COLLEGE OF MANAGEMENT AND ECONOMICS
Qualification: Personal Computing and Office Management
Contact this candidate