Neha Kapoor

Mobile: +91-991******* ~ e-mail: adhbpx@r.postjobfree.com

SYNOPSIS

•Goal-oriented professional and competent in assessing and implementing effective solutions.

•Competent strategist and thoughtful to explore new avenues.

•Aptitude to identify prospective clients, generating business from the existing clientele.

•An effective communicator with good presentation skills and ability to establish lasting relationships with working partners.

EXPERIENCE:

Converygys India, Gurgaon, NCR.

Sr. CCO Specialist. Span-14 months.

Job Responsibilities:

•Manage efficient process execution while ensuring high output achievable.

•Ensure Compliance & Confidentiality towards the process.

•Assistance in recruitment and job enrichment planner.

The Leela Palace Kempinski Hotel, New Delhi.

Senior Front Office in charge and diplomatic/delegation presenter. Span-16 months

Job Responsibilities:

•Assisted in front office management.

•Demonstrator to foreign delegation and diplomatic recipients.

Presidium, New Delhi-

Front Office Manager. Span- Since September 2013.

Job Responsibilities:

•Administering admissions procedures and operations.

•Defining responsibilities and functional aspect of relative staff.

Cushman and wakefiled, Gurgaon

Job Responsibilities:

• Handling high end customer over calls and mails and resolving their concerns and queries .

•mainating data related to moving and out of the new habitants .

•maintaing the decorum of the condominiun .

•making desirable efforts as per the need of the residents .

•maintaing the seamless contact between the client and the resident in case of any required cahnges or needed actions to be taken .

•preapring minutes of the meetings .

•taking rounds of the condominiun frequently to make sure everything is in the perfect condition .

•coornating between the team of the entrire staff which were there on third party as well for example : security, housekeeping, and etc .

•taking frequent tranings of the security and housekkping to make sure they are attending the task in time .

•mainating data realted to lease and other important official document .

•Meetings the desired expectations of client and residents .

•Responsible for taking feeback residents .

•Maintaing the over all system to make sure the process run smoothly .

TITLES,ACCOLADES & CERTIFICATIONS

•Awarded as QACE with Convergys.

•Awarded as employee of the month two months in row for exceptional handling of foreign delegations at The Leela

•In flight trained for three months with Jet Airways.

•Excellence recognized in application of AMADEUS-MIS- CIVIL AVIATION.

•German language proficient practitioner.

EXTRA CURRICULAR

Swimming, stage dance performer, social activist and moderate traveler.

ACADEMICS

•Bachelor of Education from Maharishi Dayanand University-Result awaited-2013.

•Master of Arts-History, Manav Bharti University, Solan -2013.

•Master of Arts-English, IGNOU-Result awaited-2013.

•Bachelor of Arts, Delhi University-2009.

•Diploma in Hospitality and Aviation from Air Hostess Academy, New Delhi-2007.

•Intermediate-Cambridge Foundation School, AISSE 2005.

•High School-Kamal Public School, AISSE-2003.

PERSONAL DETAILS

Date of Birth: 11th February, 1988.

Address: 24/40B, Tilak Nagar-110088, New Delhi.

Contact No. 730-***-****, 991*******

Languages Known: English, Hindi, German and Punjabi.

(NEHA KAPOOR)

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