Junaid Khan E-*** Street No.* West Vinod Nagar

Patparganj New Delhi 92.

Contact No. - +91-965*******

E-mail – adhbmp@r.postjobfree.com

Sr. IT Executive

[Microland ltd. Clint Heromotocorp Ltd]

Experience Technical Support Engineer in Desktop and Network Data domain. Accomplished total experience of 6 years 3 Month managing End User Support, Technical Support Engineer and Network support L1.

CAREER ABRIDGEMENT :

Gained exposure in formulating IT strategies and polices, assessing organizational IT requirements, and ensuring effective implementation of the same.

A skilled communicator with honest leadership, relationship management and logical skills.

PROFESSIONAL EXPERIENCE: -

Microland Ltd. : - 09th May 2019 to Present

Hired and working here as a full time Sr. IT Executive.

Role : Sr. IT Executive.

From: 9th May 2019 - Present

Key Contribution as Technical Support Engineer:

Manage (Incident / Service Request / Information Query) for every user interaction handled on Smart Center Ticketing Tool.

Good technical skills effective in a multi-functional environment.

Check Firewall Health on daily basis.

Using VNC software for taking systems on remote.

Network and server Infrastructure Design and Implementation.

Troubleshoot packet when application/URL got stuck.

Coordinating with TAC and diff. Vander.

Plan and arrange weekly network activities, and coordinating with different team and stack holder.

Hands on Experience on management tools like IAMS, Avamar, Bigfix.

Maintenance of Cisco Routers, Switches and Firewalls in client’s network.

Creation of new VLAN as per requirement.

Taking care of NTC Rooms and Data Centre.

Troubleshooting all networking problems to ensure minimum downtime & maximum availability of network.

Configuration and implementation of Network Devices.

Installing Configuring the CISCO VOIP phone series 7940.

Manage the accountability of IT Assets like Laptop, Desktop, Servers, and VOIP, Software.

Handling fault tickets within the specified SLA and provide the best support possible as per the SLA.

Basic configuration of Router and routing Protocols RIP, EIGRP etc.

Knowledge of Ruckus Wireless Devices.

DHCP Configure on Switch Routers.

Configuration of DNS and DHCP on server.

Manage Group policies throughout Active Directory.

Managing & maintaining the domain user accounts through Active Directory (resetting the password, unlocking the accounts).

Vayam Info Solutions Pvt. Ltd. Clint Wipro Technology: - October 2014 to October 2018.

Hired as Desktop L2 and worked here as a full time System Administrator on various technologies.

Key Contribution as Administrator:

As IT Administrator, I am responsible for Install, upgrade, support and troubleshoot XP, Windows10 and Microsoft Office and any other authorized desktop applications.

Manage (Incident / Service Request / Information Query) for every user interaction handled on Helpline Ticketing Tool.

Responsible for troubleshooting LAN and support on remote locations.

Responsible to monitor alerts on HPNMM tool and troubleshoot for remove alert.

Hardening of switches and router as per company policies.

Responsible for implement changes in network devices.

Responsible to erase data from Harddisk (Laptop,Desktop, server) using Blancoo tool.

To manage the VCON and Projector in entire GNDC.

Troubleshooting all networking/desktop problems to ensure minimum downtime & maximum availability of network.

Resolving issue by coordinating with different teams.

Reset the User’s password and Managing User, Group & their rights. Using Active directory.

Working on helpline tool and maintain 100% SLA.

Hands on Experience on management tools like ITAM, Ariba, Tadwap and SAM portal.

Good understanding of Asset Management process, policies, procedures and templates.

Allocation and de-allocation of Hardware Asset (Desktop, Laptop, Servers, Comm. Devices etc.).

Driving IT Asset Disposal for PAN India, as per company policy and agreement with Vendor ·

Provide No-dues to user on Exit, Track and maintain a consolidated record of the existing.

Doing the physical Asset Verification activity quarterly for Audit point.

Providing all the IT Needs for End users in the organization.

Next Education India Pvt.Ltd: - October 2013 to August 2014.

Role : E-Learning Support Engineer

From : October 2013 - August 2014

Hired as ELSE (E learning Support Engineer).

Key Contribution as Support Engineer:

Responsible for taking care of Smart Class in schools.

Hardening of Server and smart whit board as per company requirement at schools.

Responsible for taking care of class 6th to 12 content correction in tool (TeachNext).

Troubleshooting all Projectors and local network issues in schools.

Responsible for application (Maths Lab, Science Lab) support to end users.

Responsible for desktop support.

Responsible for OS installation and up gradation of desktops and laptops.

Resolving issue by coordinating with different teams and Teachers.

Maintain daily record of Teach Next Soft. License Transaction.

Managing NAS For File Sever.

Manage Wi- fi Device, Printer, Network, Router.

Insight Customer Call Solutions Pvt. Ltd. Clint MTNL Delhi : - June 2010 to June 2011.

Role : Technical Support Executive.

From: june 2010 - June 2011

Key Contribution as Technical Support Executive.

Providing value added customer services by attending to customer queries and issues.

Providing Support on IPTV/Broad band Project Huawei Service port {BMS Server}.

Monitoring installation & troubleshooting client applications.

Monitoring installation & troubleshooting: Operating Systems, Microsoft Outlook etc.

Effectively resolving any networking, Network Printers, Application related issues.

Installation of Antivirus and Troubleshooting with Virus issues.

Troubleshooting with Software and Hardware.

TCP/IP Network Troubleshooting.

Responsible to install, setup, maintain network and also configure the peripherals, cabling and equipment.

Installed, upgraded and maintenance of Modem as per requirement.

Vendor Management: Interact with the Vendors for resolve the queries, issues and problems.

Professional and Academic Qualification:

10th from UP Board Allahabad (Prayagraj).

12th from UP Board Allahabad (Prayagraj).

Graduation from VBS Purvanchal University UP.

Completed 16 Months, Advance Diploma in computer Hardware and Networking from A-SET Research and Training Institute Karol Bag, New Delhi.

MBA. IT from Swami Vivekanand Subharti University Meerut UP.

Completed CCNA training from A- SET Institute.

ITIL Foundation V3 Certified.

PERSONAL DETAILS:

Father’s Name : Md. Shama Alam

Date of Birth : 2nd Jan 1988.

Marital Status : Married.

Sex : Male.

Language Known : Hindi and English.

Nationality : Indian.

DECLERATION:-

I hereby declare that the information given above is true to the best of my knowledge.

Date: - Junaid Khan

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