Esraa Alfaraeh Al Hamra

Jeddah, Makkah Province, 22235

adhblm@r.postjobfree.com

050*******

Summary Organized and methodical Systems Engineer with experience installing, configuring and maintaining networks and infrastructure standards. Education Al-Hussain Bin Talal University

Bachelor's of Computer Engineering (Graduated)

Ma'an, Ma'an Governorate

Organizations - Saudi Council of Engineers

- Jordan Engineers Association

- IEEE

Employment

History

ICAD

System engineer May 2019 - Present

Jeddah, Makkah Province

Managing and monitoring all installed systems and infrastructure Installing, configuring, testing and maintaining operating systems, application software and system management tools

Ensuring the highest levels of systems and infrastructure availability Adama Holding Group

Technical support engineer October 2013 - October 2016 Riyadh, Riyadh Province

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware. Respond to queries either in person or over the phone. Write training manuals.

Train computer users.

Maintain daily performance of computer systems.

Respond to email messages for users seeking help.

Ask questions to determine nature of problem.

Walk users through problem-solving process.

Install, modify, and repair computer hardware and software. Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with users to ensure issue has been resolved. Gain feedback from users about computer usage.

Run reports to determine malfunctions that continue to occur Certificates Cyber Security (STC - 2019)

Big Data with SAP HANA Vora (SAP - 2016)

Design the Future of Your CRM (SAP - 2016)

Languages Arabic

English

Professional Skills Problem Solving

Troubleshooting

Technical Support

Networking

Cisco Certified Network Associate

Cloud computing

AutoCAD

Domain Controller

Information Security

Citrix

SAP Business Objects

SharePoint

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