Engineer Software
Resume:
ARDINNE ENPINIA SUGIAN
Ph. * Blk * Lot ** Sweden St. Camella Homes Barcelona,
Buhay na Tubig, Imus City, Cavite
E-mail: *************@*****.***
OBJECTIVE
To secure a position in a growth-oriented and progressive institution wherein I am be able to train, enhance, and apply my programming skills and gain more knowledge to achieve maximum career advancement and to contribute significantly to the success of the company.
SKILLS AND KNOWLEDGE
• Basic to advanced level of the
following:
o COBOL
o SQL
o Python
o C++
o Mainframe
o Unix
o DB2
o Toad
o Tableau
o Production Support
o Software development
o Relational databases
WORK EXPERIENCE
Collabera Technologies Private Limited Inc.
Application Developer and Support – COBOL (Mainframe)
March 2017 – October 2020 (IBM-SSE)
• Generated daily notifier reports needed by the business.
• Created SQL queries to cater customized reports requested by the business.
• Performed development tasks necessary to fulfill the business users’ requests.
• Prepared and performed unit testing for the development task assigned.
• Created documents for TINS Support knowledge transfer and references.
• Conducted recreation and management of work items that has not been worked on or has been completed incorrectly.
• Answered business queries for CS application notifiers, work items, security profiles.
• Investigated application profile issues and attached the proper security access to perform the work they need.
• Managed application user accesses that has not been active for duration of time and performed action necessary to the affected users.
• Managed investigation requests from business and conducted necessary action to fulfill the objective of the request which includes code development tasks or quick fixes.
• Monitored the batch jobs that are running within shift.
• Addressed the errors /abends in the batch jobs within shift.
• Managed incidents and problems raised by the business.
• Provided root cause analysis to determine cause and resolution of the system issues.
• Performed development tasks to fulfill the resolution provided for the incidents and problems.
• Created documents and notes if new errors are encountered.
• Created reports for the next shift owner about the jobs that have abended within shift that are not worked on.
Accenture Inc.
Software Engineer
November 2014 – February 2017
Code and Test / Production Support
• Performed development tasks given for a project.
• Created analysis of the code changes with the consultation to the designer if necessary.
• Prepared and performed unit testing.
• Conducted unit testing of the applied changes to a specific module impacted by a project.
• Documented the testing performed to be submitted for review.
• Created SQL statements to gather data for testing.
• Created, modified, and used test scripts for jobs to be run for testing.
• Provided feedback and recommendations to the developer if necessary.
• As production support, we managed batch abends and address issues accordingly.
• Communicated with the job owners for job abends.
• Submitted initial analysis to the whole team for the batch/job abends and its solutions.
West Contact Services, Inc.
Technical Support Representative
December 2013-July 2014
• Took inbound calls and addressed customer’s concerns.
• Submitted documentation for resolutions.
• Offered upgrades and sales for services.
• Performed upgrades offered if customer’s agreed.
Teleperformance Philippines
Technical Support Representative
October 2012-November 2013
• Took inbound calls and addressed customer’s concerns.
• Submitted documentation for resolutions.
EDUCATIONAL BACKGROUND
Tertiary Adamson University
900 San Marcelino St., Ermita, Manila
Bachelor of Science in Electronics Engineering
2007-2013
Bachelor of Science in Nursing
2006-2007
PERSONAL DETAILS
Birthday : December 20, 1989
Civil Status : Single
Citizenship : Filipino
CHARACTER REFERENCES
Kimberli Rhose Yabes
Cloud Ops Engineering Sr. Analyst
Accenture Inc.
Trizia Roanne Constantino
Application and Development Analyst
Infor
Lou Roxanne Arteche
Software Engineer
Capgemini
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