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Resume:
Curriculum Vitae
SHAHBAZ ALAM
House no-**, Road no-16,
Jawaharnagar, Mango,
Jamshedpur-832110.
Mobile: 095********.
Email Id: **************@*****.***
CAREER OBJECTIVE:
Motivated facility maintenance help desk staff with a proven track record of implementing maintenance tracking systems and work order systems, enthusiastic and professional seeking to benefit an Airport Facilities Management department with complex technical knowledge and strong time management skills.
Skilled in building rapport with diverse individuals while handling complex technical issues and providing excellent customer service looking for growth opportunities EDUCATIONAL QUALIFICATION:
2009-13 Bachelors (Commerce) from Kolhan University, Chaibasa 55%. 2007-09 XII from Jharkhand Academic Council, Ranchi (INDIA) with 59%. 2005 X from J.A.C education board Ranchi (INDIA) with 60%. WORK EXPERIENCE:
2017 – Till Continue : TECH – MAHINDRA under TATA STEEL Position : ADMINISTRATIVE ASSOCIATE
Responsibilities
Supervising day to day operation of the administrative department and staff members.
Working with accounting and management team to set budget, monitor spending, and processing payroll and others expenses.
Preparing sales dump of the products through SAP and report MIS to management on daily basis.
Created tables and charts using worksheet data and external resources, modified table and refresh format table.
Sorted rate card data into Excel to facilitate management and exporting.
Cleaned old finical data and uploaded required data into new financial system.
Compared data with source documents and re-entered data in verification format to detect error.
Completed routine database backups to safeguard and secure data.
Develop and implemented standard operating procedures to bridge data gaps and resolve related issues.
2016 – 2017 : FACILITIES MANAGEMENT & MAINTENANCE COMPANY L.L.C under Hamad International Airport – Qatar Airways – Qatar.
(FMM) Position : FRC (Fault reporting center) ASSOCIATE Responsibilities
Providing a centralized function to report faults, incidents and janitorial issues associated with location, assets and systems hence creating work orders to the concerned departments and engineers.
Providing facilities Management to serve Hamad International Airport and its many stakeholders and customers.
Addressing all calls with professional courtesy
Reported information related to faults, janitorial issues, and property damages will be recorded and progressed in compliance to the process governing the reported scenario.
Attend to calls (Radio/Tetra, Mobile), and attending to requests sent via emails.
Identify, capture and record the fault and create Work Request (WR) on Oracle and dispatch it to maintenance coordinators.
Provide feedback to requestor, updating the status of the service request.
Follow up with maintenance contractor of outstanding work orders.
Attend to abandon calls and return the call within 15 minutes.
Responsible in updating the Work Request Report (WRR) and log in/log out activities to assist the shift coordinator in preparing the shift performance report, FRC Daily Report and KPI’s.
Engage in shift handover process with shift coordinator.
Closed work orders are being filed and updated regularly. 2014 – 2016 : SHYAM STEEL
Position : DOCUMENT CONTROLLER.
2012 – 2014 : ABREAST ENGINEERING
Position : DOCUMENT CONTROLLER.
COMPUTER QUALIFICATION
Text Editor : Microsoft Word.
Spread Sheet : Microsoft Excel.
Internet Browser : Internet Explorer, Firefox, Safari, Google Chrome. Operative System : Windows 95/98/2000/Me/XP/Vista/7, OS Social Media : Twitter, Facebook, LinkedIn
Others : Oracle, SAP
PERSONAL DETAILS:
Date of Birth : 10th
March, 1989
Nationality : Indian
Gender : Male
Marital Status : Single
Religion : Islam
Languages known : English and Hindi
DECLARATION:
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Date : 17th Sep 2019 Yours faithfully
Place : Jamshedpur SHAHBAZ ALAM
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