Forklift Operator Customer Service

Michael

Scott-

Williams

Education

**/****

Wilmot Union High School

Busniess • Wilmot, Wisconsin

3.1 Graduating GPA

Excel in Math, took advanced Math since 7th grade. Last math class was precalculus Senoir Year.

Skills

Experience

09/2019 - 01/2020

Vail Resorts

Cook/Prep Cook • Wilmot, Wisconsin

Helped with preperation of packaged items like cookies, pudding, Sandwiches, Etc.

I also worked in the kitchen on the grill, cooking burgers, and chicken. Another station was the friers. I was frying fries, chesse curds, and chicken fingers.

We also made handmade Pizzas, and fresh deli sandwiches everyday. 05/2019 - 09/2019

Dunn Lumber

Yard Worker • Lake Geneva, Wisconsin

I would help the customers load their cars/trucks full of the products they bought for their jobs.

Used a forklift to move heavy pallets from back stock to inventory. 07/2018 - 08/2019

Best Buy

Customer Service/Sales Associate • Lake Geneva, Wisconsin I started in customer service, there i helped with returns, fulfilling the protection plan, and also if the salesmen had to help another customer we‘d check them out. We were also had a goal to attach 25% of Geek Squad Production of qualitying products. Items that ranged from expensive TVs to cheap earbuds.

Excel Customer Service

Sales Experience Cooking Experience

Warehouse Experience Forklift Operator

Mathematics

After the year ended I changed to Home Theater Sales. In the smaller store that I was in that meant Home Theater, Smart & Connected Home, Car Audio, and sometimes Computers. My roles changed from focusing on Geek Squad Production to getting the customer excited about the opportunity that the Best Buy credit card offers. Get them to see why the card will help them get the perfect package for the project they are working on, by getting 10% (back to spend on other products)example: Buy a $1,000 TV get $100 back to spend on a soundbar or that portable speaker you wanted anyway. on the first purchase or free financing up to 24 months depending on the sub total amount .

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