LEE P. MORRELL

My LinkedIn Profile 404-***-**** adhbdi@r.postjobfree.com Metro Atlanta

Professional Summary

Field Service Engineer with extensive background performing Oracle Server and Micros point of sales (POS) repairs, training, installations, and troubleshooting.

Provided optimal service support through electronic and in-person communication, adept in situational evaluation to determine needs and develop and implement solutions.

IT professional leveraging key skills in planning, problem-solving and communication to maintain high customer satisfaction, inventory control and technical support delivery.

Oracle Servers: x86 systems, Exadata Database Machine, Oracle Private Cloud Servers, SPARC Servers, Oracle ZFS Storage Appliance, Zero Data Loss Recovery Appliance, and StorageTek Tape Automation

POS Systems: Oracle Micros Workstations 4-6, Oracle Micros Tablet, and Epson printers

Industry Experience: IT Infrastructures, Network Monitoring, Retail, Hospitality, and Restaurants

Skills

Information Technology

Management Information Systems (MIS)

POS Installations and Configurations

Technical Support

IT Application Support

Project Management

IT Networking

Tape Drives

Client/Vendor Relations

Training and Development

Cisco Meraki

PRTG Monitor

Solarwinds

Quest Kace

Linux

Visual Basics

SQL

SSH

FTP

Operating Systems: Windows OS, Mac OS

Microsoft Office: Word, Excel, Access, PowerPoint, Project

Work History

Scicom Infrastructure Services Inc.

NOC Technician, (2020, laid off due to Covid-19)

Monitored networks for Madison Square Garden (MSG) and their subsidiary venues across North America using SolarWinds, and Cisco DNA

Communicated with MSG Network Engineers on any outstanding alerts after L1 troubleshooting to ensure resolution

Crossed Referenced Network diagrams with Inventory list to ensure devices not being monitored are accounted for

Created and maintained tickets for incident reporting using Service Now

Assisted with writing SOP for Scicom NOC team

Aveanna Healthcare, LLC

NOC Operator, (2019 to 2020)

Monitored over 250+ networks and servers across the United States using Cisco Meraki application, PRTG network monitor application, VMware, and SolarWinds

Investigated a host of different network devices being either offline or the performance was degraded and assisted Customers, System Admins and Network Engineers with valuable information and troubleshooting methods to get these devices back online

Developed end of day reports on outages and incidents that occurred during the day for follow up

Created tickets using Quest Kace for incidents and reports

Communicate with System Admin on different server alerts being set off, and ensure these alerts are resolved in timely matter

Oracle America, Inc.

Service Field Engineer, (2014 to 2019)

Analyzed, diagnosed, reimaged, configured, and troubleshooted problematic Oracle Servers, Tape Drives, and Micros POS

Restructured installation processes and staff teams, boosting productivity by 19% on POS projects

Researched, troubleshooted, and resolved an average of 3 major ticket issues related to Oracle Server and Micros POS failures daily resulting in a 23% increase in productivity for the market

Managed POS projects that includes logistics, inventory, hardware installation, hardware configuration, and system training

Executed major POS installations and Servers of up to 100+ stations for large clients including: Nissan Stadium, University of Memphis, Opry Mills Mall, and Macy's

Investigated hardware product issues involving materials and software and devised solutions

Developed test methodology to check product features and devised test plans for modules

Met regularly with clients to discuss project specifications and milestones and provide updates on progress

Provided new product training to all partners, stakeholders and support team so that personnel were well-educated on operational requirements

Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems

Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders

Education & Training and Development pp

The University of Memphis - Bachelor of Business Administration: Management Information Systems

Kennesaw State University – Cisco Certified Entry Networking Technician (CCENT) Certification Course

Cisco Certified Network Associate (CCNA) Certification Course

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