Manager Customer Service
Resume:
Allan Jade Lasap
Human Resource Manager at Sutherland Global Services Inc.
+63-915******* **********@*****.*** 30 years old Davao City, Davao
Experience
Previous
Human Resource Manager
Sutherland Global Services Inc.
Education
University of the Immaculate Conception
Bachelor's, Computer/ Telecom Engineering (2006)
Nationality
Philippines
Experience
Nov 2013 - Present
Human Resource Manager
Sutherland Global Services Inc.
RESPONSIBILITIES:
Address employee concerns
Coordinate to Site director and leads on attrition status and employee engagement plans
maintain employee engagement activities
Coordinate and engage to labor relations and concerns
EXPERIENCES GAINED:
Labor cases engagement experience
Attrition analysis and employee engagement planning
Dec 2012 - Oct 2013
(10 months )
Recruitment Manager
Sutherland Global Services Inc.
RESPONSIBILITIES:
Ensure sourcing activities is consistent and strategically planned for whole year ramping
Manage and maintain productivity in recruitment process and fulfillment
EXPERIENCES GAINED:
Marketing and recruiting strategies
recruitment processes
Nov 2011 - Dec 2012
(1 year 1 month )
Account Manager
Sutherland Global Services Inc.
RESPONSIBILITIES:
Manage and lead 2 technical programs with 3 different LOBs
Manage and maintain financials for the whole program
Provide development and career path to Team Managers
Ensure that program metrics and goals are met and exceeded
EXPERIENCES GAINED:
Managerial skills for a technical account.
Client engagement and relationship building
Finance and business management
Sep 2007 - Oct 2011
(4 years 1 month )
Sr. Team Manager
Sutherland Global Services
RESPONSIBILITIES:
To Customer service and Technical Suport
ACCOMPLISHMENT:
Currently Promoted as a Subject Matter Expert(SME) for the account
Aug 2006 - Feb 2007
(6 months )
Level 2 eRep
People Support Inc.
RESPONSIBILITIES:
- Handles all types of calls(customer service,technical support,sales)
EXPERIENCES GAINED:
-knowledge in customer service
-knowledge in providing accurate technical support
-knowledge in sales strategies
Sep 2005 - Feb 2006
(5 months )
exhibitor
Sony philippines
Education
2006
University of the Immaculate Conception
Bachelor's/College Degree in Engineering (Computer/Telecommunication) Philippines
Major
Computer Engineering
CGPA
85.0/100
1900
CGPA
0.0/100
Skills
Advanced
Computer Hardware
Intermediate
Web proggramming,, Customer Service, Sales, Technical Support
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written Relevant Certificates
English
9 9 -
Additional Info
Preferred Work Location
Davao, Northern Mindanao, Central Visayas
Other Information
OBJECTIVE:
To gain further exposure and experience in computer related works
STRENGTHS:
* Can work with minimum supervision
* Team Player
* Flexible
* Time management skills
* Dependable
* Energetic
WORK HISTORY:
Exhibitor - Sony Philipiines
HTML programmer(JavaScript/Web Design)
ADDITIONAL SKILLS:
Programming/Scripting Languages: C++,
Systems: Win 97,98,XP
Software: Adobe Acrobat, Corel Photopaint, Flash, SwishMax
About Me
Gender
Male
Telephone Number
Address
Blk. 10 Lot 30 San Gabriel Village, Catalunan, Grande, Davao City, 8000, Davao City, Davao, Philippines
Contact this candidate