Desktop Support Engineer

Arun Ganesh. R Phone No: +91-936*******

Email: ************@*****.***

OBJECTIVE:

Seeking a career position to utilize my Knowledge and skill in dynamic Organisation that offers professional Growth while being resource full, Innovative and creative.

CAREER SUMMARY:

6+ years of experience in the field of Desktop support and as SYSTEM ENGINEER.

PROFESSIONAL EXPERIENCE:

1)Infosys ltd, Chennai

Position Held : J3 process specialist

Duration : From May 2015 to July 2017

Roles & Responsibilities:

Installing and updating the latest updates for the Antivirus and OS patches.

Installation, configuration and troubleshooting MS Office Products & Adobe reader

Installing and troubleshooting Network Printers.

Working with Incident Management Teams and Application Teams during outages.

Escalation handling, monitoring service availability, analysing response & resolution times and Mean Time to Restore.

Deploying Win 7 Images to workstations through Norton Symantec Ghost.

Preparing SLA report on Daily, Weekly & Monthly basis.

Performing USB maintenance activities on random desktops on monthly basis.

Routine Systems Administration functions to maintain customer-facing issues.

24/7 on-call support.

2)Samartha Info Solutions Pvt. Ltd, Bangalore (Hewlett Packard)

Position Held : SYSTEM ENGINEER

Duration : From Dec 2012 to May 2015

Roles & Responsibilities:

Hardware/Software/Networking issues and Responding Emails & Spontaneously

Enabling port with different VLAN in switches

Coordination with Network team for Client VPN Connectivity

Installing and managing the additional domain controller

Configurations and troubleshooting of Email clients Outlook

Handling DVPN issue

Configure and troubleshoot citrix client

Supporting more than 7000 end-users computing, network and peripheral devices.

3)Crown Solution Pvt Ltd,Chennai (WIPRO INFOTECH)

Position Held : SYSTEM ADMINISTRATOR

Location : Chennai

Duration : MAY 2011 to September 2012

Roles & Responsibilities:

Attend to helpline calls and ensure closure with resolution as per SLA. Responsible for timely installation, troubleshooting, activation and service validation associated with provisioning software’s.

PC/User support, installation of all peripheral devices (Routers, Switches, etc.).

Providing Remote support for outlook, Communicator and Citrix, applications problem.

Installing, Maintaining and Troubleshooting of LAN.

Configuring and troubleshooting voice over IP devices.

Maintenance of all the computers including hardware troubleshooting, software troubleshooting, and Internet troubleshooting and network troubleshooting

Installing the Network Accessories and Configuring TCP/IP.

Installing Printers to Network and troubleshooting issues.

EDUCATIONAL QUALIFICATION:

Completed B.SC Computer Science (2007-2010) at Mohammed Sathak College of Arts and Science, with a Grand Total of 55.53%.

Completed XII at St Mary’s Mat. Higher Sec. School, Chennai in the year 2007 with 53.88%

Completed Xth at St Mary’s Mat. Higher Sec. School in the year 2005 with 51.65%

TECHNICAL COGNIZANCE:

Completed CCNA at SANS BOUND Networking School.

CCNA certified

CCNA ID NUMBER : CSC011906690

Date: Yours Sincerely,

Place: Arun Ganesh. R

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