Customer Service Representative
Resume:
MONA JEAN B. ALBOROTO
Phase *, Block. **, Lot **, Sugarland Lumbo
Valencia City Bukidnon
Contact No. 096********
Email Address: ***************@*****.***
PERSONAL INFORMATION
Age : 23 years old
Birthdate : January 15, 1997
Civil Status : Single
Professional Summary
Dedicated customer service professional with experience in retail settings selling all types of products and works in telecommunication explaining bills and some basic computer trouble shooting, and demonstrating profound ability consistently to exceed goals and metrics. Strong foundation in retail marketing processes and good in problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries.
Skills
Product sales
Problem resolution
Customer service
Order processing
Retail marketing
Product knowledge
Trained in Salesforce
Inbound call answering
Background in Computer such as Microsoft Word, PowerPoint and Excel
WORK EXPERIENCE/ROLE
Position Company Year and Duration
Customer Service Representative Vcustomer/TechMahindra 2016-2017
W Geonzon St, IT Park
Cebu City (Verizon)
Customer Service Support Vcustomer/TechMahindra 2017-2020
POC-Team Leader W Geonzon St, IT Park
Cebu City (Hudson’s Bay Company)
Validated data and resolved problems related to system-generated information.
Assist new hire associate as Subject Matter Expert.
Take over supervisor calls from the associates.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Managed inbound calls to respond to inquiries and resolve concerns.
EDUCATIONAL BACKGROUND
Tertiary Education : San Agustin Institute of Technology 2015- 2016 Mabini Street Poblacion,
Valencia City, 8709 Bukidnon
Associate in Office Administration
Secondary Education : San Agustin Institute of Technology 2012-2013
Mabini Street Poblacion,
Valencia City, 8709 Bukidnon
Elementary Education: Valencia Baptist Christian Academy 2008-2009
Poblacion, Valencia City, Bukidnon
AWARDS
Best in Attendance 2018 Awarding Day August-September 2018
Best in Productivity Eblock Tower 3,
AHT Achiever 9th Floor, Geonzon Sreet
Cebu City 6000
SME for Ramp 2018 Awarding Day January 10, 2018 Eblock Tower 3,
9th Floor, Geonzon Sreet,
Cebu City 6000
Best Subject Matter Expert 2019-2020 Awarding Day January 2019-April 2020
Eblock Tower 3,
9th Floor, Geonzon Sreet,
Cebu City 6000
SME for 4th Quarter 2019 Awarding Day January 24, 2020
Eblock Tower 3,
9th Floor, Geonzon Sreet,
Cebu City 6000
Star Performer Yearly Awarding Day May 2020
Filinvest tower2, IT park Res
Cebu City 6000
REFERENCES
Michael Roa
Group Manager
Marriane De Los Reyes
Team Leader
Nikki Gonzales
Team Leader
Certified true and correct:
MONA JEAN B. ALBOROTO
Applicant
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