Desktop Support Engineer

RAJKUMAR R

BE(ECE)

*/****-*, ********* *****,

1st street,kannanenthal,

Thiruppalai(PT),Madurai 625014.

Mobile +91-965*******

Email: **************@*****.***

Career Objective:

Aspiring for a career that places me in challenging position within a learning-oriented environment for developing my technical and interpersonal skills, and to be a part of organization’s growth.

1 Experience Summary:

-Innovative and articulate technical support professional with 5 years of experience in System support, Desktop support, Technical Support and Network Engineer.

-Very good in user/customer handling in call/chat and email.

-TCP/IP Configuration and Internet Maintenance.

-Technical issues quickly and easily, ensuring timely resolution of problems.

-Install configure and maintain software applications, operating systems and Printer configurations.

-Familiarity with Active Directory, Microsoft Office, printing, and Windows networking.

-Manage Shared Folder And Devices Through Permission.

-Wireless Networking in Domain Environment.

-Fundamental knowledge of LAN environment & knowledge of connectivity to LAN printers & desktops and Wi-Fi.

-Monitoring all type of Application, servers and Network devices.

-Remote Desktop & Remote Assistance to diagnose issues for users who located at different locations.

-Networking, LAN, WAN and Windows 2000 and Windows XP,Windows7, Windows8,WIndows10.

-Data Backup Of All Users and Outlook configure and Windows Desktop and Server Operating system.

-Setup Computers Test Network Connections and Speed testing status.

-Handle daily Technical Support Activities On Desktop Support, Data Network And Server Management.

-Windows Active Directory and the MSOffice products such as Word, Excel, Powerpoint etc.

-OS INSTALLATION : Win XP,WinVista,Windows 7, 8,10.

-Assembling, Hardware up Gradation and troubleshooting, server backup and restore (2008) .

Personal Skillset

-Communication

-Ability to use “Positive Language”

-Time Management

-Ability to “read” customer

-Persuasion

-Willingness to learn

Professional Experiences:

Company : Raygain Technology pvt ltd

Client : ICMR-VCRC F/S MADURAI

Duration : December 2018 to till date

Designation : Network support Engineer

Roles & Responsibilities:

-Providing support Internet Access and wifi password access.

-Adding a User account and password accessing a Active Directory.

-Users having a problem we are finding and resolved the issues.

-Modem and wifi configuration. Fixing network faults, network maintenance, Setting up user accounts, permissions & passwords

-Preparing the Daily Testing and Network status reports.

-Analyzing logs of customer those are facing issue with Network based on the feedback provided. Responsible for Resetting passwords, managing Service requests and monitoring Service health. Password admins are limited to resetting passwords for the users.

-Daily watching and Maintaining Network links down or Up.

-Troubleshooting network connectivity in a LAN/WAN.

-Server 2008 and Office 365 configurations.

-Responsible to mark purchases, manage subscriptions, manage support tickets and monitors Service health.

-Networking In Domain Environment And Troubleshooting.

-Network Related Supported to Skype and zoom conference meeting, international clients.

-Most management administrator tasks assigned under this role of office 365 are Reset passwords, monitor service health, add and delete user accounts, and manage service requests.

Company : KARVY FORDE SEARCH PRIVATE LIMITED

Client : ICMR-VCRC F/S MADURAI

Duration : September 2018 to November 2018

Designation : Technical Support

Roles & Responsibilities:

-Troubleshooting of PC/Laptop issues,MS Office 365 and common Browsers across Windows computers and Worked on Manage email Accounts.

-Setup and manage the LAN / WAN Network,cabling and wiring infrastructure.

-Updating anti-virus, data protection and encryption, VPN.

-Comprehensive maintenance coverage for all hardware equipment at the Site’s Desktop, Printer, Switch, NW Cabling, Remote troubleshooting and technical support.

-Account creation and modification on Active Directory & group-policy objects

Company : IDC TECHNOLOGIES SOL(I) PVT LTD

Client : HCL Services.

Duration : August 2017 to August 2018

Designation : Desktop Support Engineer

Roles & Responsibilities:

-Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

-Installation and maintenance of active directory.

-Antivirus installation, maintenance and updating.

-Trouble shooting the networking related problems.

-Installation of device drivers and hardware components

-Os Installation : Win XP,WinVista,Windows 7 & 8.

-Assembling, Hardware up Gradation and troubleshooting.

-Disk Management and Partitions.

-Basic Networking,Map Drive and Data sharing.

-TCP/IP Configuration and Internet Maintenance.

-Data Cards Configure and Troubleshooting.

-Remote Desktop And Remote Assistance.

-Wireless Networking in Domain Environment.

Company : SYSNET GLOBAL TECHNOLOGY PVT LTD

Client : IDBI BANK

Duration : March 2016 to July 2017

Designation : desk Support Engineer

Roles & Responsibilities:

-Reporting and asset inventory, which includes reporting on weekly and monthly basis on various activities undertaken by team, which covers the details of calls logged related to systems, network connectivity, virus updates, backups and latest asset inventory.

-Maintain and develop cordial third party relationships with the customers.

-Team Management, and Client Support in internet security, Antivirus protection, operating system, software installation, Printers.

-Hands on experience with installation and configuring of printers, Scanners.

-Interact with Staff On Desktop Problems And their Resolution.

-Travelling to client sites to help with installs, deployment, and troubleshooting.

Fresher Intership Training On Hardware & Networking“ at CMS IT SERVICES PVT LTD”(2 months).

Company : SRI MAHA VISHNU Solution

Client : TVS

Duration : June 2014 to December 2015

Designation : System Support

Roles & Responsibilities:

-Computer Testing.

-PC Assembling & checking.

-Resolved Hardware And Networking issue.

-Checking a PC Connectivity.

Educational Qualification:

Name of The Institution

Board/

University

Course/

Degree

Year of Passing

Percentage

Raja college of Engineering

and Technology, Madurai.

Anna University

B.E. (ECE )

May

2014

72%

Government polytechnic college,Aranthangi

State Board

Diplamo

(ECE)

March2011

87%

Don Bosco Higher Secondary

School,Madurai

State Board

SSLC

March

2008

85%

Certifications:

-Completed Course for CCNA in CMS IT SERVICES Pvt Ltd.

1 Personal Profile:

Father’s Name

:

RAVINDRAN R

Date of Birth

:

30.6.1993

Gender

:

Male

Marital Status

:

Single

Languages Known

:

English,Tamil

Nationality

:

Indian

DECLARATION-

I hereby declare that all the details furnished above are true to the best of my knowledge.

PLACE: Madurai

DATE: (RAJKUMAR R)

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