Customer Care Service
Resume:
CURRICULUM VITAE
Rathinavel K
*******.*******@*****.***
Career Objective:
To obtain a position that will enable me to effectively utilize my strengths in leadership, communication, and teamwork to help the company to continue its success and growth through achieving the corporate vision and mission goals.
Core Competencies:
● Strong analytical, organizational, and administration skills
● Experience of Operation and Monitoring
● Ability to handle multiple tasks and meet deadlines
● Operation and Business Management
● High focus on customer service and strong team player
● Supervision and Training
● Staff Development
● Inventory control
EDUCATIONAL SUMMARY
Master of Science Degree (M.Sc) in Botany, at National College, Bharathidasan University, Trichy (Tamil Nadu) and secured First class with A++ Grade in the academic year of 2007 -2008
Bachelor of Science Degree(B.Sc) in Botany, at National College, Bharathidasan University, Trichy (Tamil Nadu) and secured First class in the academic year of 2004
-2006
H.S.C from State Board at GBHS School, Kulithalai (Tamil Nadu) and secured 61% in the academic year of 2002 - 2003.
S.S.L.C from State Board at GBHS School, Kulithalai (Tamil Nadu) and secured 76.6% in the academic year of 2000 - 2001.
Certificate of Achievement:
● Awarded for successfully completing COACHING SKILLS FOR OJT MENTORS AND SUPERVISORS, TUV SUD PSB Learning Pte Ltd, Science Park Drive, SINGAPORE - 118221.
● Diploma in Computer Applications(DCA).
Professional Experience:
Customer Care Executive
1.Conneqt Business Solutions Pvt Ltd., Chennai Jan 2020 - Aug 2020 2.Cyfuture India Pvt. Ltd., Chennai Nov 2019 - Dec 2019
● Acting as a point of resolution for customers who have complaints
● Following correct escalation procedures to Line Management and/or Customer Relations
● Obtain and evaluate all relevant information to handle inquiries and complaints
● Direct requests and unresolved issues to the designated resource
● Record details of inquiries, comments, and complaints and actions are taken
● Communicate and coordinate with internal departments Operations Supervisor Feb 2012 - Sep 2019
SFS PTE Ltd. under GKE Logistics, Singapore
● Responsible for supervising and operations on ship vessels.
● Monitored and coordinated the team throughout all operations
● Accurately followed vessel plans and communicated with the workforce to ensure the vessel is loaded or discharged correctly in accordance with customer satisfaction.
● Accountable in ensuring proper scheduling of the workforce to ensure all operations begin properly.
● Calculated the volume that is shipped and received.
● Responsible for training all newly hired employees using safety procedures and effective production processes
Project Coordinator May 2008 - Feb 2012
TCIL-IT(Govt of India Enterprises) TAHDCO Projects
● Training coordinator in JOT scheme
● Maximize the efficiency of the administrative process by completing paperwork in a timely manner
● Ensuring proper filing of the document
● Provided oversight for the development
PERSONAL PROFILE
Date of birth : 21.05.1986
Father’s Name : A.Krishnamurthy
Marital status : Married
Languages Known : Tamil, English
DECLARATION
I hereby declare that the above details are true to the best of my knowledge and belief. PLACE : Chennai Yours truly,
DATE :
(K.Rathinavel)
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