Bex Young

Woodside, NY

adhaoa@r.postjobfree.com

201-***-****

Authorized to work in the US for any employer

Work Experience

Floor Lead Manager

Lush Cosmetics - Manhattan, NY

June 2019 to May 2020

Unique Customer Experience:

. Modeled expertly tailored customer experiences through active listening, genuine curiosity, and expert brand

and product knowledge

. Engaged with customers and staff by leading the conversations and consultations in the right direction

. Celebrated Successes and coached to opportunities identified in your team

• Adapted zoning structure of the floor to keep up with changes in traffic

• Prioritized customer experience by demonstrating urgency Team Leading:

• Delivered and delegate chat-ins and chat-outs with every staff starting or ending a shift

. Contributed to an environment where forward-thinking, diversity, and inclusion are part of your team; model

Lush’s open door policy with a solution oriented attitude

. Provided staff with coaching and feedback and seek feedback from your team to grow Operational Excellence:

• Assisted in coaching team members on operational procedures as needed

• Utilized reporting to drive results and customize dashboard to assess drivers

• Ensured shop is stocked to meet visual standards and that proper rotation is followed

• Acted in accordance to the behaviors outlined in Lush training and policy materials Floor Leadership:

. Created motivating and relevant daily focuses incorporating business drivers and behaviours that align with

shop’s focus

. Maintained hourly awareness of drivers and acted to positively impact them through coaching to customer

interactions

• Ensured the cash team is accurately and efficiently executing cash, till and credit/debit card transactions

• Delegated and followed up on store cleanliness standards by using checklists and current merchandising

guidelines

• Performed bank runs and taking daily cash deposits to the bank Makeup Artist and Beauty Consultant

Sephora - Manhattan, NY

July 2018 to June 2019

Makeup Artist:

• Deliver exceptional customized paid service experiences including product knowledge, applications, and lessons in makeup and skincare

• . Share in the day to day store activities which include but are not limited to hygiene/cleaning standards, product replenishment, loss prevention programs, and client sampling program

• Assist in other areas of the store if requested/necessary, such as the cash wrap

• Helped run and organize beauty classes in store. Sales Ambassador

Lush Cosmetics - Manhattan, NY

September 2016 to June 2018

• Offered a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge

• Educated customers on our brand values that align with their own and live the values on the shop floor

• Helped create and maintain a customer-oriented and inviting shop atmosphere

• Be accurate and efficient on till and with cash and card handling

• Maintained store cleanliness standards by using checklists and merchandise displays as needed

• Stocked product displays to appropriate levels and rotate stock for freshness

• Acted accordance the behaviors outlined in Lush training and policy materials

• Assisted in coaching team members on operational procedures under management supervision

• Understand the sales numbers and support behaviors aligned with shop focuses

• Execute opening and closing procedures as directed

. Open and close tills within variance on a consistent basis

• Performing bank runs and taking daily cash deposits to the bank Education

High school diploma or GED

West Chester East High School - West Chester, PA

Skills

• Management

• Event Planning

• Merchandising

• Typing

• Supervising Experience

• Assistant Manager Experience

• Customer Service

• Training & Development

• Coaching

Contact this candidate