Manager Executive
Resume:
CAROLINE RIGGS
***** * **** **, **** Creek, AZ **331 *************@***.***
SUMMARY Ambitious, results-driven, experienced leader with strong business and financial acumen, innovative mindset, and over 10 years of experience with hiring, training, developing, coaching, and guiding direct reports and cross functional teams. Expert at talent management and making decisions by assessing market competition, understanding insight, and feedback.
SKILLS & ABILITIES – Analyze Data to Drive Decisions – Conflict Management
– Revenue Management – Cost Reduction
– Market Analytics – Problem Resolution
– Motivate & Influence Others – Microsoft Office
– Scheduling – Training & Development
– Planograms / Floorplans – Planning & Execution
EXPERIENCE REGIONAL MANAGER PIER 1 IMPORTS
8/2011 - PRESENT
– Lead the day-to-day operations for a portfolio of 20 specialty stores generating over $100M in annual revenue while minimizing labor costs and owning full P&L responsibilities.
– Coach, mentor, and inspire a team of general managers and service personnel; coordinating their activities to create the most streamlined and effective processes and procedures.
– Oversee hiring, recruiting, promotions, transfers, separations, and ongoing employee performance; onboard, train, and develop new and current employees.
– Conduct QBR sessions to Executive team identifying ways to improve
– KPI's, customer satisfaction, and controllable contributions.
– Develop and drive a continuous improvement culture and hold others accountable to achieving measurable results. Has a direct supervisory responsibility for the team in order to create and maintain a highly functioning team environment.
– Develop clear strategies, goals, and tactics to improve efficiency and provide an exceptional level of guest experiences.
– Work closely with other business functions to establish and enforce policies and oversee procedures for the organization. EXPERIENCE DISTRICT MANAGER STARBUCKS COFFEE COMPANY 5/2002 – 5/2010
– Operate day-to-day functions of the district and follow all procedures
– Create new programs to boost employee morale and customer satisfaction
– Oversaw rapid expansion via new locations and café remodels
– P&L responsibility
– Provide expertise on key customer issues
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