Randy A. Semel

IT Manager

adhamm@r.postjobfree.com• 818-***-****

https://www.linkedin.com/in/randy-semel-6930a27/• Valley Village, CA, 91607, US

Sum

Innovative and technically minded professional with progressive experience in IT operations management, service availability, and customer service management. Demonstrated knowledge of operations, and support of a wide range of services and technologies, including data center engineering and operations and data management. Track record of success deploying, integrating, and maintaining system servers, applications and resources. Proficient in managing global/remote/onsite support programs. Accomplished in assessing potential risks and developing contingency plans. Excel at solution development, building high performing teams, managing projects, improving service delivery, achieving high client satisfaction, and developing and implementing best practices. Adept in complex problem solving, mission-critical business issues with intuitive and deductive reasoning, and directing support teams to achieve shared visions and goals.

Career Experience

The Walt Disney Company – Enterprise Technology 2016– Present

Service Availability Manager

Ensure smooth workflow while leading and managing daily operations of collaboration services and solutions from service management perspective with team collaboration. Provide a pivotal role in delivering contract performance standards and client measurements. Interact with business partners, clients, and suppliers on regular intervals while meeting and exceeding all requirements to meet stated goals. Prepare reports on service level status and metrics and deliver to senior management along with recommendations for improvement.

Delivered exemplary services, including Video Teleconferencing and Online File Sharing/Collaboration tools while ensuring quality services in cost effective manner.

Assessed and resolved time-sensitive and critical service delivery and availability issues in timely and professional manner through effective supplier team management.

Achieved 100% reporting deadlines of 55 applications single-handily and drove measurable results required to keep Disney in compliance with terms of the acquisition with staff collaboration.

The Walt Disney Company - ESPN, Inc. 2011 – 2016

Associate Manager

Delivered an effective technical support to all of ESPN’s non-production West Coast locations, attaining established organizational objectives. Supervised employee in Seattle to boost productivity and operational efficiency. Performed tickets in various areas, such as Break/Fix; hardware deployment and refreshes; incident troubleshooting in person and remote; project planning for local offices; local infrastructure upgrades on servers and switches as needed. Travelled and ensured proactive participation for remote event production. Involved in escalations for ESPN LA Production Studio when required.

Directed overall aspects of seven locations and spearheaded two direct reports as well as circa 300 users for robust business and profit growth.

Ensured compliance with efficient and timey response while supporting East and West Coast Operations of ESPN for level 2 & 3 incidents with regional team coordination.

Additional Experience

Sr. Systems Administrator – The Walt Disney Company - ESPN, Inc.

Network Analyst – The Walt Disney Company - Disney ABC Cable Networks Groups

Senior Desktop Support Analyst – The Walt Disney Company - Disney ABC Cable Networks Groups

Desktop Support Analyst – The Walt Disney Company - Disney ABC Cable Networks Groups

Desktop Support Specialist – The Walt Disney Company - Disney ABC Cable Networks Groups

Information Technology Coordinator – Survivors of the Shoah Visual History Foundation

Business Manager – Professional Advancement Success Systems

Education

Radio-TV-Film and Business Administration

California State University, Northridge

Technical Proficiencies

Platforms:

Windows, MAC, iOS, Android

Tools:

MS Office, MS Teams, BlueJeans, Zoom, DropBox, Box, Service Now, EasyVista, Remedy, SMS, Casper

Professional Development

Managing HP StorageWorks Enterprise Virtual Array

Implementing and Managing Windows Server 2003 Clustering

Deploying and Supporting Microsoft Systems Management Server 2.0

Microsoft Windows 2000 Network and Operating System Essentials

Implementing Microsoft Windows 2000 Professional and Server

Implementing a Microsoft Windows 2000 Network Infrastructure

Implementing and Administering Microsoft Windows 2000 Directory Services

A+ Certification

Network+ Certification

ITIL Foundations

ITIL Intermediate Operation Support & Analysis

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