Front Desk Customer

CALPERTA BAKER

**********@*****.*** C: 336-***-**** Winston Salem, NC 27106

Summary

Reliable team member with 12 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.

Skills

Cash drawer balancing

Issue resolution

POS systems

Liquor regulations and compliance

Merchandise restocking

Scanner operations

Customer greeting

ID verification

Credit and cash transactions

Cash register operation

Customer assistance

Experience

Quality Inn Hotel Winston Salem, NC

Front Desk Clerk

02/2014 - 01/2020

Processed payments, issued bills and kept drawers accurate to meet financial targets.

Maintained clean and presentable reception area to maintain professional business reputation.

Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.

Managed customer complaints and rectified issues to complete satisfaction.

Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.

Met needs of walk-in customers by staying up-to-date on room availability and current promotions.

Arranged special accommodations for guests to maintain optimal satisfaction

Reviewed account information and individual customer charges to produce correct bills.

Provided key administrative support to [Number] coworkers, taking on tasks like [Task] and [Task] during peak times.

Set guest and group reservations and processed check-ins and check-outs.

Managed all front desk operations for busy high-volume hotel.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Foundation Strong Kernersville, NC

Residential Counselor

11/2017 - 05/18

Drove patients to medical and personal appointments.

Helped patients with daily living requirements such as social events, emotional care and personal hygiene.

Arranged medication and provided proper dosages at scheduled intervals.

Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.

Worked to improve patient outlook and daily living through compassionate care.

Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.

The Grand Theatre Winston Salem, NC

Box Office Cashier

08/2009 - 03/2014

Entered customer information into POS system and ensured accuracy by repeating information obtained to customer.

Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.

Provided customers with special information regarding chosen show or upcoming releases.

Counted cash at shift end and tallied to reconcile with tickets sold.

Checked system for seat availability and provided customers with available options.

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.

Stayed up to date on current item discounts to support promotions.

Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.

Answered phone calls to assist customers with questions and [Type] orders.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Scanned items quickly to keep lines moving and reduce overall wait time.

Worked closely with front-end staff to assist customers.

Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.

Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.

Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.

Walmart Winston Salem, NC

Cashier

11/2013 - 12/2013

Troubleshot and resolved issues with cash registers, card scanners and printers.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Helped customers find specific products, answering questions and offering advice.

Assisted customers with account updates, new service additions and promotional offers.

Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.

Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Welcomed customers, offering assistance to help find necessary store items.

Processed customer payments quickly and returned exact change and receipts.

Properly verified customer identification for alcohol or tobacco purchases.

Education and Training

Atkins Academic & Tech High School Winston-salem, NC

High School Diploma

05/2009

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