BOOKER T. WASHINGTON

*** ***** ****** *** *-*

Harrisburg, Pa 17109

717-***-****

E-mail: adhajq@r.postjobfree.com

OBJECTIVE: I am seeking a challenging position, which effectively utilizes my professional experiences, offers new challenges and provides for development and advancement.

PROFESSIONAL EXPERIENCE:

Highmark Blue Shield/United Concordia (2014-present)

Provide support to both internal and external customers on EDI transaction related issues (i.e, electronic exchange of data including enrollment, claims, payments and clearinghouse activities). Also provide support for UCD web services for members, providers and producers. Responds to inquiries relating to EDI from providers, trading partners and internal departments. Performs EDI maintenance necessary to update records.

Essential Responsibilities

Interface with provider offices, vendors, clearinghouses, and billing services on EDI issues

Complete EDI and web services support calls

Provide office outreach to promote EDI and web services

Intrepid TV Repair – (9/12-2014) Customer service representative scheduling service appointments, ordering, and receiving parts, trouble-shooting customer issues both technical and otherwise. In-house tv repair technician.

AARP/South Allison Hill Community Ministry/Center – (11/11 – 7/12) Set up computer room/network for community center and taught basic computer operations to school-aged children 5-17

Century Link (06-11-10-11) Technical Support- Eshare-Chat

Provide customer service through chat of High-Speed Internet customers with issues related to their service, equipment, and email accounts. through interaction via chats using Century Link specific tools and protocols.

State of Pennsylvania Department of Public Welfare (09-07 – 12-09) Computer Operations Supervisor

Supervised the operations of computer systems on an assign shift. Work involves scheduling and supervising production and personnel in order to achieve maximum machine and personnel utilizations; resolving complex operations halts by revising or devising new operating techniques, and recommending improved service routines, production techniques, and modifications or additions to equipment. Work includes adapting production schedules to meet changing priorities and machine capabilities, and contacting manufacturer representatives concerning machine operations. Work also includes resolving highly complex operations halts by revising existing or devising new operating techniques. Supervision is normally exercised over a small technical staff.

State of Pennsylvania Department of Public Welfare (02/05-09/07) Computer Operator2 - Assisting with incoming inquiries and/or requests regarding data center services. Ensuring technical resource availability for remote operations team. Assisting customers by providing information while providing efficient and courteous service. Mounting tapes for system backups, performing server operations via issuing console commands to start processing, rebooting server hardware, monitoring interfaces, jobs, and operational tasks to successful completion, monitor data center environmentals (cooling/power). Assisting with investigating and resolving routine problems, and recognizes when to escalate customer issues. Responsible for the monitoring of all centralized computing platforms and systems used within the Department, including mainframes, servers, printers, and mass storage systems. Services provided include but are not limited to job scheduling, execution, monitoring, resolving problems, coordination of production applications, document processing, enterprise-wide performance monitoring, backup and recovery, hardware and software interface functions, and file transfers between the various platforms. Work involves receiving calls for assistance, documenting problems, and diagnosing and troubleshooting and resolving hardware and software problems or escalations to the next level of service. Work also includes resetting passwords, unlocking accounts and diagnosing errors on servers to determine server status. Peripherals include personal computers, mass storage equipment, visual display equipment, laser and impact printers, and post-processing equipment. Build/create execute and maintain daily batch schedules for production and test environments for DPW via multi-platform scheduling package. Acting as liaison between outsourcer (UNISYS) and technical operations staff... Using event notification log to escalate server, router and mainframe problems to include any system performance issues. Was responsible & accountable for monitoring & controlling the scheduling systems for the Department of Public Welfare. Responsibilities include prioritizing work assignments & handle multiple work assignments concurrently; respond professionally to phone calls regarding systems that run 24 hours a day/7 days a week; elicit information from users in order to diagnose & troubleshoot hardware & software issues; maintain logs legibly & accurately; operate & maintain printers & other peripheral equipment; perform essential console operations; work effectively with other staff, customers & business partners; learn & understand new concepts needed to perform the job functions; perform research in order to resolve issues & provide related documentation post processing output; understand, interpret & apply technical standards & procedures.

State of Pennsylvania Clerical Poole (01/04 – 12/04)

Working for various State agencies (DPW-Bureau of Fee for Service Programs, Department of Revenue) as a general clerk. Office work with sorting mail, some pc work.

Integrated Biosciences, Lewisberry PA: Production Lab Worker (09/03 - 01/04) Assembled and testing of syringes in a clean room.

International Gaming Technologies, Harrisburg PA: Help Desk/Dispatch (05/03 - 09/03) Troubleshooting Pa Lottery equipment using specific procedures, and dispatching field technicians to assist customers.

Earthlink, Harrisburg PA: Technical Support Representative (03/03 - 09/03) Assisting customers with all areas of technical support for cable, DSL and dial-up services and products. Using tools for analysis and problem resolution such as "Grep", "Midas", etc.

Alternative Resources (PA DOT), Harrisburg PA: Computer Operator 2 (04/01 - 07/02) Responsibilities encompass all functional aspects of operation in a large-scale, multiprogramming, multiprocessing IBM ES 9000 mainframe telecommunications computer environment to include the system/subsystem and all attendant peripheral equipment. Ensure proper application processing in a MVS/VS system with essential knowledge of JES, RMDS, VTAM (NET & TSO) JES2, NCCF and CICS. Batch and system processing... Processing jobs using tapes, cartridges, and other media. Performed full and partial back-ups. Use of Xerox laser printers, IBM Infoprint printing system, and other peripherals. Pro-actively monitoring consoles, reacting and responding to system exceptions, trouble shooting, performing problem investigation research, a: resolution. Monitoring backups, updating daily turnover documentation, place and monitor service calls, maintain job flow through job scheduling system.

American Personnel, Camp Hill PA: Shift Supervisor PA Data Library (10/99 - 04/01) - organized the development of procedures, schedules, and organization of Tape Library. Use of IBM and Unisys equipment for the combined state tape library @ Willow Oaks Pa. Supervised 6 tape librarians/computer operators to facilitate the data processing needs of the State of Pa Departments of Transportation, Welfare, and Education.

Fry Communications, Mechanicsburg PA: Data Processing Specialist (10/96 - 10/99) Process data to perform reformatting for batch processing, logical sequencing, and data base management and data manipulation using variables, nth processing. Developing and maintaining, customer databases using IBM/AS400 utilities and queries. Wrote mini-Programs using Groupl Software for mail streams, list conversions, and merge/purges. Extracted data from various data media such as floppy discs, MAC discs, Zip discs, cartridges, 8mm cassettes, and magnetic tapes. Received and processed data through FTP, bulletin boards, modems and Internet. Processed data extensively using MS ACCESS, WORD & EXCEL.

U.S. Navy Exchange, Norfolk VA: Lead Computer Operator (01/88 - 10/96) Organized and supervised 10-15 computer operators at 3 locations at NOB Norfolk. Performed backups, job streams, batch and transactional processing of navy ships and Stores accounting, and merchandising systems. Equipment analyst working with customers worldwide to resolve hardware and software problems. Extensive use of IBM AS400 and associated software, utilities, and peripherals, Honeywell DPS6 midrange system with Ultimate operating system, Unix, TCOS, NCR and Unisys systems.

EDUCATION

Associate Degree in Specialized Business in Data Processing from Thompson Institute/National Education Center, GPA: 4.0, Harrisburg PA (1985)

Courses in: Programming, (COBOL, Assembler, RPG2, Basic). Accounting, marketing, economics, business law, management, computer operations, systems analysis and design.

State University of New York @ Buffalo, GPA: 3.0, Buffalo NY General Courses in business, math and science.

Riverside High School -Math, Science Diploma

SKILLS Proficient in MS WORD, OUTLOOK, ACCESS, IBM AS400, Gateway, Unix scheduling packages, mainframe, mid-frame, and PCs, Familiar with MS excel, CICS, JCL, MVS, JESII, print operations such as IBM info print, VTAM (NET & TSO), JES, and RMDS, Windows 95, 98, ME, 2000, XP, NT and Vista. IBM infowindow2 visual display units, IBM 755/57 modems, IBM 3174 telecommunications control units, 399 Direct Access Storage devices, OS/390 Parallel Enterprise server, RAMAC virtual array storage device, Ultimate operating system, Unix, OpCons Scheduling package, and various facility specific software packages, procedures, and protocols.

***References available on request