Network Engineer Support
Resume:
** ********* ******* ***** ** *****
Email: *******@*****.***
Mobile: 630-***-****
Summary of Qualification
A Cisco certified (CCNP,CCDP, CCNA & CCENT) dedicated Networking & Infrastructure & Support Professional with over 14 years of management experience managing a full spectrum of Information Technology Projects
Expert in project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and tracking
Setup a R & D facility in Singapore for product enhancements and development
Expert in planning, designing, deploying, troubleshooting and supporting Wi-Fi and Zigbee wireless networks
Expert in the use of sniffer tools in diagnosing Zigbee and Wi-Fi network issues
Lead a group of IT engineers in providing 24/7 customer support across various time-zones
Setup datacenter and help desk centers to support company global operations
Highly knowledgeable in software development, requirements analysis, and database design
Setup several Firewalls (ASA) to mitigate identifiable security shortcomings
Certified Pala Alto ACE
Excellent communication skills across all cross-functional organizational hierarchy
Proven track record of creating and implementing technical operational plans and strategies
Technical Skills
Operating Systems: Windows NT/2000/2003/XP, Windows 7, Exchange Server,
Linux, Mainframe, Cisco IOS and Switch CATOS.
Applications: MS project, Visio, MS Office, crystal Reports, Visual Studio, IIS, SQL, Oracle, MS Access, DB 2, PeopleSoft. AWS Azure.
Networking: Configuring Routers and Switches, ASA firewalls, F5 Load Balancers, Cisco Load Balancers, TCP/IP, LAN/WAN, VPN, Tunneling, SQL Server, MS Site Server, Wireless Systems--- (Wi-Fi, Zigbee, Cisco Aironet Series).
Languages: ASP. COBOL, HTML, XML, Visual Basic, C++, Java,
JavaScript.
Certifications
CCNP –Cisco Certified Network Professional.
CCDP--Cisco Certified Design Professional
CCNA--Cisco Wireless Certified Network Associate.
CCENT—Cisco Certified Entry Networking Technician.
Palo Alto ACE Certification
Completed PMP Program.
Completed ITIL Program.
Completed J2EE Programming Classes.
Completed SAP Administration (Basis) Course.
Professional Experience
Network Engineer April 2019 – Present
Sutter Health, Sacramento, California
Implemented/Up-gradated switch Onsite/Remote on all Sutter Health Facility
Provided remote support for the installation and configuration of new computer hardware and software.
Handled 150+ daily inbound calls while providing superior customer service to customers as it pertains to account support, billing and technical support.
Upgrading Cat OS to Cisco IOS on Cisco Switches 3850, 3750,4500, 9300, 9400 series.
Ensured Data Center uptime time 24X365.
Supervised the installation and testing of electrical circuits within data center panels and PDU's
Instrumental in major data center relocation including replacement of over 150 servers.
Modified internal infrastructure by adding switches to support server farms and added servers to existing farms.
Provided cloud security working with Zscaler
• Troubleshoot network issues
• Preparation of Cut Sheet
Supported ICE Installation.
• Provide technical support for critical issues during deployment and post deployment
Wireless Network Engineer September 2016 – Dec 2017
World Wide Technology Inc,, Kaiser, California
Optimized inventory levels throughout the deployment process.
Provided computer help desk support via telephone communications for over 300 end-users, and about 20 calls daily.
Resolved problems within Microsoft office (outlook, excel, etc.).
Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
Installed, repaired and setup computer peripherals
Provided training and successfully managed projects in their final stages to completion
Designed, configured, and administered complete image and deployment process of Windows
Created and maintained user documentation and administered training material.
Gathered requirements from post to ensure system design will satisfy on site user needs
Configure AP, Controller, Router, switches and Network related gears
• Troubleshoot network issues
• Preparation of Cut Sheet
• Provide technical support for critical issues during deployment and post deployment
Wireless Network Engineer June 2016 – September 2017
World Wide Technology Inc, St. Joseph Hospital, California
• Configure AP, Controller, Router, switches and Network related gears
• Troubleshoot network issues
• Preparation of Cut Sheet
• Provide technical support for critical issues during deployment and post deployment
Network Engineer Deployment January 2016 – May 2017
World Wide Technology Inc, PG&E, California
•ECP Project
•Ensured Data Center uptime time 24X365.
•Supervised the installation and testing of electrical circuits within data center panels and PDU's
•Instrumental in major data center relocation including replacement of over 150 servers.
•Optimized inventory levels throughout the deployment process.
•Provided training and successfully managed projects in their final stages to completion
•Designed, configured, and administered complete image and deployment process of Windows
•Created and maintained user documentation and administered training material.
•Gathered requirements from post to ensure system design will satisfy on site user needs
•Configure Router—Cisco 3690 Voice, switches and Network related gears
Implement and maintain all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security)
Participate in multi-discipline design teams to provide solutions and capacity planning of VOIP equipment and network
Conduct Proof of Concepts for emerging technologies and present recommendations to design teams and management
Resolve Cisco UC Manager 10.x VOIP client business problems through research, installation and customization, network administration, and network management support
• Provide on-call operational level support for all aspects of the Cisco VOIP hardware and software
•Troubleshoot network issues
• Redundancy Testing
Network Engineer
World Wide Technology Inc, EOYDC, California May 2015 – Dec 2015
• Configure Voice Router, switches and Wireless Network related gears
• Troubleshoot network issues
• Setting Up Phone System
Setting Up VOIP and Troubleshooting Incidents
• Provide technical support for critical issues during deployment and post deployment
IT Network Specialist September 2013– April 2015
Pacific Gas and Electric Company, Concord, California
Ensured Data Center uptime time 24X365.
Supervised the installation and testing of electrical circuits within data center panels and PDU's
Instrumental in major data center relocation including replacement of over 150 servers.
Provided computer help desk support via telephone communications for over 300 end-users, and about 20 calls daily.
Resolved problems within Microsoft office (outlook, excel, etc.).
Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
Installed, repaired and setup computer peripherals
Manage firewall/security systems by establishing and enforcing policies; defining and monitoring access
Performs network and security hardware and software maintenance
Responsible for managing daily updates to security apparatus.
Provide communications to management on the threat/risk profile
Troubleshoot and fix all firewall related software issue
Collaborated with other Firewall Engineers on development and implementations of new policies and procedures to increase security
Configure Router, switches/FWSM, firewall, Load Balancers and Network related gears
• Configure VPN on firewall and routers for Client access to server farm resources
• Troubleshoot network issues such as access and VPN Issues
• Manage Project as new clients are contracted for Manage service
• Administer and maintain 200 Cisco ASA/PIX
• Administer and maintain access rules for ASA/PIX firewall
• Monitoring network security, particularly if the network connects to the internet
• Planning and implementing projects for new clients
• Provide technical support for critical issues during deployment and post deployment.
Network Engineer/Deployment Aug 2011 – July 2013
Micros-Retail/Fry Inc. Westmont IL USA
•Provided computer help desk support via telephone communications for over 300 end-users, and about 20 calls daily.
•Resolved problems within Microsoft office (outlook, excel, etc.).
•Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
•Installed, repaired and setup computer peripherals
•Optimized inventory levels throughout the deployment process.
•Gathered requirements from post to ensure system design will satisfy on site user needs
•Ensured design was consistent with equipment orders
•Ensured Data Center uptime time 24X365.
•Supervised the installation and testing of electrical circuits within data center panels and PDU's
•Instrumental in major data center relocation including replacement of over 150 servers.
•Configure Router, switches/FWSM, firewall, Load Balancers and Network gears
•Configure VPN on firewall and routers for Client access to server farm resources
•Troubleshoot network issues such as access and VPN Issues
Manage firewall/security systems by establishing and enforcing policies; defining and monitoring access
Performs network and security hardware and software maintenance
Responsible for managing daily updates to security apparatus.
Provide communications to management on the threat/risk profile
Troubleshoot and fix all firewall related software issue
•Manage Project as new clients are contracted for Manage service
•Administer and maintain more than 200 Cisco ASA/PIX
•Apply content filtering and URL filtering on more than 200 Cisco ASA/PIX
•Administer and maintain access rules for more than 100 client’s firewall
•Configure and Administer F5 big IP Load Balancers
•Configure Nagios to monitor critical IT infrastructure components.
•Monitoring network security, particularly if the network connects to the internet
•Planning and implementing projects for new clients
•Administer security for mobile devices through ISE
EVDO RNC Integration Engineer May 2011 - Aug 2011
Goodman Networks-contracted to Alcatel-Lucent, IL USA
• Review Customer Network Data Design (CNDD) to ensure correct system configuration.
• Develop Method of Procedure for integration of EVDO UNC frame for
specific market configuration.
• Develop Method of Procedure for cell swings.
• Integrate new DO RNCs, loading software, configuring database, provision
Routing and connection to PDSN, Aggregate router and OA&mp Network.
• Testing new DO RNC’s interoperability with the existing network.
• Provide technical support for critical issues during deployment and post deployment.
Network Consultant
Iyka Enterprises, Inc, IL USA Oct 2009 – Dec 2010
Designed and implemented Cisco networks.
Configure and Setup Router and Switches/FWSM
Assisted in configuring and Setting Cisco Call Manager
Manage Project as new clients are contracted for Manage service
Configure VPN on firewall and Router for client access
Troubleshoot wireless network issues of the carrier networks.
Experienced in managing routing protocols like OSPF, EIGRP, RIP and BGP.
Provided network engineering and LINUX/UNIX consulting services.
Provide analysis on VoIP and NGN.
Provided tertiary support services for networks, servers and desktops.
Installed PIX firewall and provided troubleshooting services.
Provide expert technical support for protocols like TCP/IP, UDP, DHCP, VLAN.
VPN and connectivity implementations and troubleshooting.
Network Program Manager/Deployment Manager
Life Fitness (Division of Brunswick Corporation, IL, USA) Singapore Mar 2003 --- Aug 2008
Setup a Research facility for R&D and built an infrastructure for its operations and development.
Lead a team of IT Engineers, in providing product support & development.
Optimized inventory levels throughout the deployment process.
Provided training and successfully managed projects in their final stages to completion
Designed, configured, and administered complete image and deployment process of Windows
Created and maintained user documentation and administered training material.
Gathered requirements from post to ensure system design will satisfy on site user needs
Ensured design was consistent with equipment orders
Assisted in configuration of hardware including network devices and servers
Lead a team in providing support across different continent and time-zone for our international clients on both hardware and software issues.
Spearheaded design through deployment of new development projects, including Web site re-launch.
Lead development of requirements, data models, and all documentation
Ensured all support issues are resolved in accordance with the customers’ SLA
Deployment of servers, kiosk, network (wired and Wireless), Cisco router, switches/fwsm and ASA firewall.
Provide expert technical support for protocols like TCP/IP, UDP, DHCP, VLAN.
Optimized inventory levels throughout the deployment process.
Provided training and successfully managed projects in their final stages to completion
Designed, configured, and administered complete image and deployment process of Windows
Created and maintained user documentation and administered training material.
Gathered requirements from post to ensure system design will satisfy on site user needs
Ensured design was consistent with equipment orders
Assisted in configuration of hardware including network devices and servers
System Support Lead
Development Bank Singapore, Singapore 2001 --- 2002
Lead a team of 5 System Engineers in providing support for Mainframe and AS400 Banking/Financial Application.
Administered Novell System operations and GroupWise email application.
Setup and Established a comprehensive backup system.
Provided Desktop/Customer support to the Organization.
Developed detailed plans for disaster recovery.
Support Analyst
Icon MediaLab Asia, Singapore, 2000 --- 2001
Provided Windows 2000 System Administration.
Implemented Active Directory Structure to enable user authentication.
Installed and implemented Exchange Server and Outlook email.
Served as Desktop Support/Customer Support and backup administrator.
Developed a comprehensive backup system for NT Server farm.
System Analyst HealthCare Network
Hawaii Medical Service Association, HI USA) 1995 --- 2000
Set up first statewide Health Care Network in Hawaii.
Served as Project lead in developing and implementing the Hospital Systems Health Care Network.
Provided technical support for pre and post sales for HealthCare Network.
Spearheaded the system integration between Hospitals, clinics and doctor’s office.
Programmed Relays for data extraction from Hospitals and clinics.
Developed Scripts for Hospital menus for report generation
Provided training for hospital staff and clients on operations of the Healthcare systems.
Systems Security Administrator/Analyst
Hawaii Medical Service Association, HI USA) 1993 --- 1995
Administered data security on IBM Mainframe using CA's ACF2.
Supported programmers and end users on Mainframe problems.
Helped to troubleshoot data security issues encountered by users proficient in TSO, CICS and JCL.
Developed and implemented security policies and procedures throughout the organization.
Performed audit on departmental LAN/PCs.
Conducted seminars on data security throughout the organization.
Research Analyst
Hawaii Medical Service Association, HI USA) 1991 --- 1993
Provided analysis on effects on a Medical Insurance Programs.
Installed the First LAN (Novell) in the Company.
Maintained NT servers, performed backup, troubleshoot and support customers.
Administered Exchange Server and performed administrative activities in NT 4.0.
Education
1990 - 1992 Hawaii Pacific University Hawaii, USA Masters Information Systems
1988 - 1990 Hawaii Pacific University Hawaii, USA Bachelor of Science Computer Information Systems and Management (Double Degree).
Epsilon Delta PI (National Computer Science Honor Society).
Delta Mu Delta (National Honor Society in Business Administration).
Alpha Chi (National Honor Society).
Elected Who's Who Among students in American Universities & Colleges.
Dean's List.
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