Customer Service Manager

OBJECTIVE:

To obtain a bartending position in an establishment where I can utilize my great people skills, previous restaurant experience, and strong work ethic in a goal-oriented atmosphere.

EDUCATION:

University of Central Florida GPA: 3.81

Bachelor of Arts Degree: Secondary Social Science Education May 2019

History Minor May 2019

SKILLS:

●Bartending experience at both corporate and privately owned establishments, including drink recipes, customer interactions, fast-paced work environment, and specifications for health inspections, liquor laws, and safety expectations.

●Teaching has supplied me with many qualities and skills, such as communication skills, independent problem solving, flexibility, critical thinking, adaptability, concept development, creativity, and conflict resolution.

●Strong knowledge of food and beverage, with years of restaurant experience

●Strong people skills, with over a decade of experience in customer service and hospitality

●Knowledge of managerial duties, with over four years of retail management, including promoting and assisting the growth of an independent business

EXPERIENCE:

Teaching

-Fulltime teacher at Lake Howell High School 2019-2020 school year

-Managed, taught, and conducted standard and AP level social studies courses

-Attended professional development meetings

-Worked with administration, parents, and students to ensure student success

Additional Teaching Experience

-Internship at Colonial High School 2018-2019 school year

-Service learning with ELL students in an intensive reading course at Boone High School

-Service learning with ESE students at UCP Bailes

Relative Experience (Customer Service/Management)

-Served/Bartended at The Waterfront (01/19- 08/19 & 06/20- present)

-Exercised exceptional customer service skills

-Served/Hosted/Bartended at Applebee’s- Orlando, FL (06/16- 02/19)

-Exercised exceptional customer service skills

-Managed at Infused Botanicals- Orlando, FL (01/14- 03/16)

-Oversaw employees, inventory, store sales, and led branding initiatives

-Managed at Journeys Shoes- Oviedo, FL (08/10- 12/13)

-Oversaw employees, inventory, store sales, and customer relations

-Served at Boondocks Grille and Drafthouse- Ramrod Key, FL (11/07- 05/10)

- Gained exceptional customer service skills

Ownership

-Owner of Extra Care Carpet and Tile Cleaning

AWARDS/HONORS:

President’s List at UCF: Fall 2016 -Spring 2017 -Spring 2018

REFERENCES:

●Laura Ferguson Applebee’s Manager 407-***-****

●TJ Kennedy The Waterfront Manager 407-***-****

●Rick Rodriguez Department Head at Lake Howell High School 407-***-****

●Brian Wroblewski Owner at Infused Botanicals 702-***-****

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