Manager Customer Care

MIRANDA LASK

***** ****** ****** ** *** ***

Clermont, FL 34711

575-***-****, ***********@*******.***

OBJECTIVE To obtain a full time position within the hospitality industry EDUCATION New Mexico State University, Las Cruces, NM Bachelor of Science: Hotel, Restaurant, and Tourism Management EXPERIENCE Patina Restaurant Group, Orlando, FL

Training Manager, February 2020-Present

• Hired as part of the opening management team for Space 220 at Walt Disney World Resort. Covid-19 induced my furlough shortly into training. Twin Peaks Restaurant, Fort Myers, FL

Training Manager, November 2015-February 2020

• Directly responsible for staffing, scheduling, and training

• Conducted new hire orientations

• Certified and developed training team and lead training program

• Coached and directed all staff in a high volume atmosphere PTS Office Systems, Las Cruces, NM

Sales, Administrative Assistant, October 2013-May 2015

• Developed and presented sales proposals

• Maintained customer relationships through support and customer care

• Delivered machines and trained users on the operating functions

• Directly supported activities of dealership owner Ruby Tuesday, Las Cruces, NM

Guest Service Manager, Bartender, August 2008-October 2013

• Conducted and evaluated inventory

• Maintained food and liquor orders and cost control

• Efficiently developed and maintained employee schedules

• Demonstrated service recovery

• Designated trainer for new employees

SPECIAL ServSafe® certified

SKILLS Florida Alcohol Server Certification

REFERENCES ON NEXT PAGE

REFERENCES FOR MIRANDA LASK

Chris Guillet. General Manager. Twin Peaks Restaurant. 239-***-**** Karena Korokous. Director of Training/HR Manager. DMD Ventures. 954-***-**** Austin Hester. COO/Partner. DMD Restaurant Group. 214-***-****

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