CURRICULUM VITAE

DIWAKAR CHANDRA SAXENA

Contact No.: +91-981******* / +91- 11- 29969561

E-Mail: adhae8@r.postjobfree.com

TOP MANAGEMENT PROFESSIONAL

Technical Services ~Manufacturing~ Sales & Marketing Industry Preference: Solar/Office Automation/Fmcg/ Packaging. PROFESSIONAL PROFILE

A seasoned professional Offering approx 28 years of extensive Experience in Providing Post Sales, Technical Support,Production, Manufacturing, Operations & Team Management in the office Automation and Fmcg, Industry. Relevant Exposure in The ISO Certification.

Vice President - Technical Services and Sales. Currently Working with Radical Solar Pvt Ltd - Controlling All India Operation, EPC/Solar Energy and Solar Led/Lights Project and Manufacturing of Solar Energy Plant & Polycrystalline photovoltaic solar panels, AMC etc. ( Government and Corporate Sector Both).

General Manager-Technical services & marketing-operations- with Jingcheng India and Vipar Engineering- (Div. of Charu Home Products Pvt Ltd) Delhi, Mainly associated with Digital/Laser, Woven/Nonwoven Technologies Machines/Products, Manufacturers of Waste to Energy Plants & Solar in India etc.

General Manager- Technical Services-Relevant experience with Ankita Enterprises, Delhi – Worked with various organizations Govt/Corporate sectors in the Photocopiers /Digital Printers & IT Products etc, In the Delhi/Ncr& Nationally, Collaborations from various countries like Japan/US etc.

Technical Support & Training Manager Nationally(Fmcg)-Relevant knowledge about compatible toners Manufacturing/Sales, Black &White & Colour (CPT&MPT) consumables etc, for- Canon / Xerox / HP, Digital & Analog / MFD Printers & Copiers Cartages in The ITDL & ITDL Imagetec Ltd.

Demonstrated excellence in attending and conducting the seminars, conferences and road shows for the companies like Modi Xerox ltd, Indian Toners & Developer Ltd., Indian Recharger Sources, and Static Control, etc. 1. Adept in managing manufacturing activities involving resource planning, in-process inspection, team building, designing & developing and coordinating with internal departments; experience in conceptualizing & implementing systems & operating procedures to optimize resource/capacity utilization in production operations with focus on customers.

2. Expertise in conceptualizing & implementing competitive strategies for generating sales, developing and expanding market share towards the achievement of revenue & profitability targets; in-depth knowledge in defining business process & developing systems for effective management of the sales, service process, warranty, service contract and spares operation management & control.

3. An excellent communicator with strong organizational, analytical and problem solving skills. 1 of 5

Career Highlights

1-Successfully handled many projects related to quality control (Modi Xerox /Xerox India Plant); worked as National Workshop Head, Senior Technical Support Specialist, senior Engineer, Recycling, Revenue Recovery and Key Areas Management (Govt & High Profile customers) in Delhi & NCR.

2-Efectively demonstrated Technical Leadership in providing technical output and training to the Engineers and Field Staff; shown Leadership through Quality (LTQ) and Generic Fault Analysis program trained (GFA) in Modi Xerox.

3-Gained relevant exposure in OSA (Outsourcing Agent) and ISO certification team. 4-Played a vital role in controlling the customers in the Government & Corporate sectors like different ministries in India which were controlled by DGS&D and Kendriya Bhandar including corporate customers in Delhi/NCR, etc. in Ankita Enterprises, Delhi. 5- Demonstrated Excellence in inspecting the quality standard of different Demonstrated department-Electronic PWBA Assembly Department and Receiving Inspection (RIO), leads & looms etc.

6- Played a key role in recovering revenue from the recycled products and extending maintenance

(EM) / FSMA activity in the CBU central business unit Delhi/ Ncr.

. Business Skill

Technical Support & Services

Strategic Planning

Revenue Expansion

Marketing & Business Consultation

Quality Assurance

Distribution & Cost Control

Techno-Commercial Operations

Training & Development

Team, Management

1-Overseeing Production operations, product development, activities as per changing market needs, vendor management, as well as handling industrial relations, outsourcing agent

(OSA) Technical Support and Training.

2-Mapping client’s requirements & providing best products to suit their requirements; generating business from existing accounts and achieving sales growth.

3-Providing direction, motivation and training to the field sales team, ensuring optimum performance for all operational & sales related issues and imbibing a sense of discipline & team work within the work force for effective and smooth functioning of operations. 2 of 5

Career Scan

Radical Solar Pvt Ltd - Vice President - Technical Services and Sales. Highlights

Instrumental in maintaining the customer need and company outputs in the Govt. & Corporate sectors.

Effectively managed the process of controlling the Polycrystalline photovoltaic solar panels

Handling the field staff Approx, 40+ Managers /TSM/Supervisor/ Technical Engineers.

Repairs and maintenance solar water Heaters in the field.

Installation of solar Energy Plat 5/10/20/50 Kilo Watt in the schools and field.

Controlling the AMC and Field Services in the Field.

Controlling Operation, EPC/Solar Energy and Solar Led/Lights Project and Manufacturing of Solar Energy Plant.

Increased, The Company Revenue 12to15% in a Short Time. Jan 2017- Till Date

Jingcheng India &Vipar Engineering,(Delhi) General Manager (Technical Services & Marketing Operations.)

Highlights

Instrumental in maintaining the customer need and company outputs in the Govt.

& Corporate sectors.

Effectively managed the process of controlling the FSMA & AMC for approx Eight hundred Solar/laser/digital/Woven/Nonwoven Machines in feld and providing technical and other support to the branches in India.

Played a vital role in ensuring maximum customer satisfaction environment & controlling the technical & marketing team as well as ASM/RSM/ TSM/technical Engineers & Field Stafapprox, 100 employees.

Initiated cost savings in making OSA/Dealers/Distributers and vendor development and spare parts planning in the company.

CONTROLLING THE MANUFACTURING PLANT;-Solar and Auto Products With Quality and Customer Satisfaction Output. Installation of pyrolysis Energy Plants across India with quality and customer satisfaction output. Jun 2012- Jan 2017

Ankita Enterprises, Delhi-General Manager- Technical Service. Highlights:

Instrumental in maintaining the customer need and company outputs in the Govt.

&Corporate sectors.

Effectively managed the process of controlling the FSMA & AMC for approx one thousand machines in the field and providing technical and other support to the branches in India.

Providing policy for the new product sale and service like Kyocera Mita/ Konica Minolta/ digital-Colour and black & white copiers including interactive boards, panels and pad, Projectors/ visualizer & podium, etc.

Acquired major business from Ministry of Defense and Ministry of Finance to the company.

Provided 24 hours support and service of the product to the customers such as Jamia University / Kurushetra University / NTPC / IOCL and EIL etc. Jan 2011- Jun 2012 3 of 5

Indian Toners and Developer Limited (ITDL) AND ITDL Imagetec Limited (FMCG)- Delhi-Manager- Technical Support & Training (NATIONALLY). Highlights:

Effectively provided required quality feedback and technical supports to the manufacturing unit (Plant) regarding as per requirement.

Actively managed the process of certifying and testing the company product, compatible toners:-Black & white and colours for the Canon, Xerox, Kyocera mita, Sharp, HP, Samsung, Panasonic copiers, printers digital / analogy / MFD, etc.

Successfully provided required training and supports for the colours compatible toner MPT and CPT for the printers.

Supervised the team of 170 people like RSM, ASM, TSO and Sales Staff Nationally and trained them to achieve the company targets.

Managed exports in 35 countries with offices at Dubai, Singapore, China, USA & Brazil. Feb 2002- Dec 2010

MODI XEROX (Xerox India) Ltd., Delhi &Rampur(PLANT)-National Work Shop Head / Technical Support Specialist / Senior Engineer (DELHI). Quality Control Engineer/Auditor- Plant.

Highlights:

Responsible for all types(HEAVY DUTY-PRINTING MACHINES) colours/ black& white copiers and printers, recycling and refurbishing/servicing activity in India and specialist technical support/sales& service senior manager(nationally).

Quality control auditor/engineer in office automation and manufacturing plant in RAMPUR (UP),having the experience of doing work with different department like,- production/quality control/R&D/testing lab and PCB,Leads& Looms, manufacturing unit in the plant.

Having a grate exposure of working with government &corporate sector both .

Revenue generation with the high volume customer for quality output/service & satisfaction in achieving the company goals, with many awards by the top management in the company.

Responsible for (KEY ACCOUNT)Management Customers Area Like Pariament/Army Head Quarters etc. Feb 1990-Dec 2001

Notable Accomplishment in Modi Xerox ltd:-

Recognized as the Grand slammer for excellent work in the plant.

Appreciated for excellent work received from partner of Modi Xerox ltd (Venery U.S.A) .

Appreciated by the Director for excellent work in workshop and repair centre& Leads

&Looms.

Certified in Leadership through quality.

Awarded for quality project for 1025 Analogue copier and Customer service R&D works.

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ACADEMIC CREDENTIALS:-

1-POST GRADUATION FROM KUMAON UNIVERSITY. (UTTRAKHAND). 2-GRADUATION FROM KUMAUN UNIVERSITY.

3-DIPLOMA IN-DIGITAL-MARKETING(3-YEARS)FROM-(IASE UNIVERSITY),(RAJISTAN). 4-DIPLOMA IN ELECTRONICS TRADE FROM (KASHIPUR), (UTTRAKHAND). OTHER QUALIFICATIONS:-

1-National Service Scheme (NSS) certified from Kumaon University. 2-Completed Entrepreneurial Development Program on Electronics from U.P Electronic Corporation Limited (UPTRON).

Certifications:-

HPCS – 2004 Computing System and Application.

Completed course on International Information System Security from (CISSP). Personal Details

Full Name : DIWAKAR CHANDRA SAXENA

Date of Birth : 25/03/1960

Languages Known : English and Hindi.

Marital Status : Married

Nationality : Indian

Passport Number : K9478889

Address : House. No. - 133, DDA Janta Flats, Tigri Phase- II, 1stFloor, Ambedkar Nager,

New Delhi: -110062

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