AYODELE OLUWASEUN GRACE No.** Oyebanjo close, ketu Alapere,Lagos State

Telephone: 081********

E-mail: adhae2@r.postjobfree.com

CAREER OBJECTIVE

To build a career with a dynamic organization that promotes creativity, and provides avenues for training,development and upward career mobility.

PERSONAL DETAILS

Date of Birth: 10th July, 1989

Sex: Female

Marital status: Married

Nationality: Nigerian

State of Origin: Kwara

ACADEMIC QUALIFICATIONS

EKITI STATE UNIVERSITY, ADO -EKITI, EKITI STATE. 2007-2011

B.A ENGLISH AND LITERARY STUDIES (Second Class lower division)

BEST LEGACY INTERNATIONAL HIGH SCHOOL,OGBOMOSO,OYO STATE

Senior School Certificate 1999-2005

RADIANT WAY PRIVATE SCHOOL,BUKURU,JOS,PLATAEU.

Primary School leaving Certificate 1994-1999

SKILLS

Ability to use Microsoft office package

Good communication skill.

writing and editing skills

Excellent organization and planning ability.

WORK EXPERIENCE

STANBIC IBTC BANK

PLOT 1-4 Industrial Avenue, Ilupeju, Lagos State.

Outbound/ Inbound Enquiry Jan 2017- Mar 2020

Onboard customer who newly opened account with the bank.

Sell the bank’s product and digital product to customers Guiding customers on steps to be fully profiled on our digital platforms.

Resolve consumer’s complaint via the telephone.

Giving clarifications to customers who enquired on the bank’s products

Quality Assurance Aug 2015 - Dec 2016

See to the functionality of the contact centre at all times.

Ensure knowledge development session holds for struggling consultants.

Improves quality results by recommending changes and influencing consultants to deliver optimally

Ensure consultants are fully informed of all new information related to products, processes customer needs and company related issues.

Validates the accuracy of weekly and monthly reports compiled for evaluation and measurement.

Fraud Monitoring Officer Jan 2015-Aug 2015

Actioning alerts generated by the Fraud monitoring system

Daily monitoring of card transactions generated by the system

Communicating with customers to validate authenticity of transaction alerts.

Proactively blocking all transactions which have been confirmed as not authorised by Customers and carrying out investigation.

PZ WILLMAR (Marketer) 45/47 Town Planning way, lagos . Sep 2013- Dec 2013

Met sales target (Mamador Oil)

Ensured products are evenly distributed within supply point.

Submission of Weekly Report

WESLEY UNIVERSITY OF SCIENCE AND TECHNOLOGY (TUTOR CENTER)

July 2012-2013 July (NYSC place of primary assignment)

English language Tutor

Prepared lesson note

Prepared students for UTME

Prepared students for WASSCE and NECO

LANGUAGES

Yoruba

Hausa

VALUES

Integrity

Leadership

Devotion to duty

HOBBIES

Reading

Travelling.

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