ASIM MOHAMED KUTTY

IT Support Engineer

Contact:+974-******** adhadz@r.postjobfree.com

CAREER OBJECTIVE

Seeking a position to utilize my skills and abilities that offers professional growth while being resourceful, innovative and flexible and looking forward to take opportunity for challenging assignments to excel my true professional abilities in the industry and to be one step ahead.

PROFESIONAL SUMMARY

3+ years of experience in the field of IT System, Network and End User Support

Ability to learn quickly and adapt to changing environment

Proficiency in usage of different application software

Team member with good co-operation and ability to work in a team

EDUCATIONAL QUALIFICATIONS

Bachelor Degree in Business Administration from Bharatiar University, Kerala, India.

+2 Higher Secondary (Commerce With Computer Science)

INDUSTRY CERTIFICATIONS

Microsoft Certified Solution Associate 2016 (MCSA) MC ID – 16197724

IT SUPPORT SKILLS

Desk side support, IT Help desk support, Has worked on incident management tools

Administrating IT infrastructure, Hands own experience in large enterprise over l00 users

Working knowledge in Active directory and other windows administration tools

Computer assembling and maintenance

Troubleshooting hardware and software problem

Installing and Configuring the peripherals, Components and drivers

Installations and configuration application Software and programs needed for the end users

Deep knowledge of printers and cartridge refilling

Configuring and troubleshooting Desktops, Laptops and Servers

Familiar with hardware tools like Servers, Printer, VoIP, networking and telecommunications devices

Configuring and troubleshooting Microsoft Outlook 2010

OS deployment using imaging software

Modem Installation and Configuration

PROFFESSIONAL EXPERIENECES

City Exchange Company

www.cityexchange.qa

June 2017 till date as IT Support Engineer

City Exchange is one of the leading money exchange companies in Qatar, City Exchange is synonymous with customer satisfaction providing safe, secure and speedy remittance of money to all over the world. Job Responsibilities:

Act as user desktop support center

Provided third level help desk support for problems relating to Active Directory

Created user ID's, roles, groups OU's etc.

Configured Group Policy Objects to create a secure Windows Infrastructure

Administered DNS, DHCP and WINS

Remote support to the branches for urgent requirements

Move User name or Computer Name to correct OU

Supporting and arrange to setup IT equipment in Meeting room

Adding users, printers, PC to domain and removing from domain User

Permissions, Backup configuration, Data Sync Etc.

Configuring, Supporting and Troubleshooting errors of email client MS Outlook 2010.

Re-imaging PC’s and backup data.

Configuring and supporting Avaya IP Phones.

Maintenance of Company's IT Hardware and software inventory and advises supervisor on outdated

Offering technical Support on-site or via phone or Email

Installing, Configuring and Supporting Desktop (HP and Mac Book) and Laptops

Configuring and Installing Network Printers and Scanner. (HP, Xerox, OKI, Sharp).

Network troubleshooting and patching network cables in hub room.

Configuring, Supporting and troubleshooting errors of email client MS Outlook 2010/2013.

Mail configuration in ipad and MAC machines

IT Support for the organization’s events, seminars and workshops.

Giving training to end user when it’s required.

IT Documents preparation and updation.

Antivirus deployment and updation.

Software Certificate Installation

CROWN GLASS GALLERY

www.crownglassgallery.com

January 2016 – April 2017 as IT Helpdesk Support Intern Crown Glass Gallery Crown Glass Gallery, are acknowledged as one of the leading traders, retailers and suppliers of quality range of glass, plywood, interior hardware and modular kitchen products all over Kerala with more than 300 staffs with 70 office staff . Job Responsibilities:

Complete IT supports for the users

Installing, Configuring and Supporting Desktop (HP and Mac Book) and Laptops.

On-site Support to customers concerning their computer problems

Antivirus deployment and updation.

Offering technical Support on-site or via phone or Email

PERSONAL SKILLS

Strong communication and coordination skills,

Quick learner, Motivated and dedicated to getting the job done perfectly

Capable of handling multiple tasks and projects simultaneously

Commitment to continued training and learning.

Flexibility/Adaptability

Optimistic and self-motivated

PERSONAL PROFILE

PERSONAL PROFILE

Nationality :

Indian

Religion : Islam (Muslim)

Passport No : P4098416

Visa Status : Transferable Visa

Gender : Male

Marital Status : Single

Languages : English, Hindi & Malayalam

DECLARATION

I Asim Mohamed Kutty hereby declare that the information furnished above is true to the best of my knowledge.

Asim Mohamed Kutty

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