Manager Front Desk
Resume:
Kiera Dawson
**** ************* ***, ****** **,30084
*************@*****.***
Objective
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Skills & Abilities
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Experience
Front Desk Representative, Fairfield Inn and Suites by Marriot
June 2020-curently
Oversaw fast-paced front desk operations at busy Fairfield inn and suites facility with as many as 120 nightly guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Protected guest valuables with main safe or in individual boxes to maximize security.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained transaction security by verifying payment cards against identification.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Performed data entry with fosse to record call notes, suggestions and questions.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Accomplishment #2
December 2016 – June 2020
Warehouse Associate Perdue Farms
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Recorded information, shortages and discrepancies to keep records current and accurate.
Notified supervisors of defective equipment or material.
Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
August 2015 - December 2016
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Maintained clean, sanitized and well-organized food preparation zones.
Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Georgia Military College Warner Robins, Ga 31093
August 2016- June 2020
AA Pre-nursing
Warner Robins High School Warner Robins, GA 31093
August 2013- May 2017
High school diploma
References
Lamar Redford
General Manager 478-***-****
Kamarion Appleby
General Manager 470-***-****
Zahrah Shabazz
Property Manager 706-***-****
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