Desktop Support Technician

Davis, Robert

Skills Summary:

Outstanding Customer Service - Over the phone & in Person (Expert at diffusing sensitive situations)

Strong Verbal and Written Skills (Type over 50 words per minute)

Near photographic memory

Pro-active & Dynamic Worker (Diagnose and resolve problems before they get out of control)

Efficient worker. (As an individual or as part of a team)

Adapts easily to new concepts and responsibilities (flexible)

Produces results

Some Spanish language learned and currently learning more

Strong knowledge of pc and mac parts

Uses software resources efficiently to produce solutions

Strong knowledge of wireless, both networking and technology

Experience with many brands of PDA devices such as Dell, Compaq and Hp

Experience with remote support software like RDP, Join.Me, NTR and LogMeIn.

Server-side experience with database back-ups and restarting needed services such as SQL 2003 and 2008

Education:

Name of School

Bastrop,Texas New Horizons:

Bastrop High School CompTIA A+ Certification

Graduation Date: 05/1993 CompTIA Network+ Certifications

Experience:

1/2011 – Present

Name of Company: Compass Learning

Customer Support Specialist

Provide support for global customers nationwide.

Analyze users’ problems and ascertain appropriate steps for resolution

Diagnose and fix hardware and software related problems

Test machine to ensure functionality

Install applications, PC troubleshooting, maintenance, diagnostics

01/2001 – 1/2011

Name of Company, City, State: Austin Independent School District

Desktop Support Technician II

Served as a Desktop Support Technician, for over 2000 AISD employees and students.

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