Customer Service Agent
Resume:
FIERCE ADVOCATE OF SUCCESS
EXPERIENCE
CUSTOMER SERVICE EXPERT
Alorica 2017-2018
Month on month “Top Expert Awardee”
CUSTOMER SERVICE MENTOR/SME
Alorica 2018-2019
“Top Mentor Awardee”
TEAM MANAGER
Alorica Nov 2018-2020
Consistent Monthly “Top Team Manager Awardee”
“Site Overall 2019 Top Team Manager”
Cluster POC
ROLES & RESPONSIBILITIES
Implements company policies and program needs
Motivates team members towards a common
goal
Provides constructive feedback
Dedicates time in helping team members perform
to their full potential
Creates strategies in improving Profit & Loss
EDUCATION
BACEHLOR OF SCIENCE
MAJOR IN BUSINESS MANAGEMENT
Taguig City University 2013-2017
C O N T A C T
***************@*****.***
R E F E R E N C E S
ANA KATRIN PANGAN
Operations Manager
DANICA MANUEL
Sr. Team Manager
“Leadership is not a
position or a title, it is
action & example”
-Donald McGannon- Resume of Fricelie Lorica Page 1 of 1
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