Sarah Armour

905-***-**** adh9vx@r.postjobfree.com

** ***** ******* **. ***********-ON

Professional Experience

Maple Leaf Sports & Entertainment

Ticket Operations Coordinator- Toronto, ON

November 2018- Present

Responsible for:

-The execution of events, sales/service and reporting on events as it relates to ticketing.

-Manage and create event/concert lay up as required by various clients.

-Liaise with Ticketmaster with regards to the structure and pricing of events.

-Work closely with clients on special promotions, pre- sales and on sale requirements.

-Contribute towards the training and mentoring of part-time sales agents, coaches and supervisors at Scotiabank Arena, Coca-Cola Coliseum, and BMO Field.

-Assist in the supervision of the Toronto Raptors, Toronto Maple Leaf, Toronto Argos, Toronto FC and The Toronto Rock game-day operations and all other event day operations at Scotiabank Arena as well as Coca-Cola Coliseum and BMO Field.

-Build exceptional partnership relations with all clients.

-Event ticket settlements for finance and event production management.

-Respond to telephone and email inquiries in a courteous and efficient manner.

-Provide extraordinary fan service both internally and externally.

Ottawa Senators Hockey Club

Ticket Operations Coordinator- Ottawa, ON

June 2018- November 2018

Responsible for:

-Selling in and processing ticket orders on Ticketmaster systems Host and Archtics.

-Consistently checking and responding to open cases in Salesforce.

-Processing and fulfilling group, partial plans and season ticket orders for the team.

-Processing payments and daily, weekly or monthly sales reports.

-Working with the financial department to ensure client’s payment information is up to date, and there are no past due payments owing on accounts.

-Provide general day-to-day ticket operations support, including but not limited to invoicing, payment collection and ticket mailing.

-Ticket exchanges, lost/stolen tickets, reprints and day of game ticket concerns.

-Assist the Premium Services Department with the processing and distribution of suite and premium tickets for Concerts and Senators games.

Toronto Rock Lacrosse Club

Ticket Account Executive- Oakville, ON

November 2015- June 2018

Responsible for:

- Providing exceptional customer service to all Season Ticket holders, Mini Plan and occasional buyers.

- Prospecting new clients via cold calls, referrals and networking events.

- Reacting and resolving customer service issues.

- Consistently meeting and increasing personal sales targets (40% increase from the 2016 to the

2017 Season).

- Game-related duties include client / prospect interaction, distribution of sales materials, signage set-up and takedown, troubleshooting, etc.

- Staffing ticket sales booths at outside functions including trade shows, community events, conventions, etc.

- Renewing Season Ticket holders each season, while maintaining a consistent relationship throughout the year.

- Selling and processing all ticket orders in Ticketmaster Host.

- Booking and executing group outings (anthem performances, dance groups, minor lacrosse teams etc.)

Nashville Predators, Fan Relations Intern, Nashville TN January-April 2015

Responsible for:

- Assisting Fan Relations representatives by answering questions and performing duties related to service such as responding to emails, answering phone calls, and organizing incoming and outgoing mail.

- Working all Predators home games, staffing the Fan Relations Booth, and helping with any other game related activities.

- Interact with employees and customers to assist in the resolution of problems and suggestions

voiced by season ticket holders, fans, and patrons of the arena.

- Assist with the planning, organization, and execution of season ticket holder events.

- Assist other departments such as community relations, marketing, ticket sales etc.

- Process ticket orders using Archtics.

- Use CRM to make notes and track season ticket holder's accounts.

Education

Sports and Entertainment Sales and Marketing Post-Graduate Certificate- Deans List

September 2014-April 2015

Loyalist College, Belleville ON

Journalism; Online, Print and Broadcast Advanced Diploma

September 2011-April 2014

Loyalist College, Belleville ON

High School Diploma

September 2006-June 2010

Anderson C.V.I. Whitby, ON

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