Arpna Sharma

281-***-**** Houston, TX

adh9vj@r.postjobfree.com

www.linkedin.com/in/arpna-sharma-844ab463

BUSINESS ANALYST

Highly effective professional with technical and critical thinking skills in Business and data analysis in modern transformation technology areas. Contributes to organization efficiently and profitably, creates a dynamic and productive environment. Effectively translates user interaction data into meaningful insight, performs complex business and data analysis to increase user experience efficiently and communicates actionable insights digital transformation journey with data driven approach, simultaneously enhances skills in different technology domains to gain diverse knowledge and understand people, processes and technology systems that contributes in solving business problems creatively. Adept at maintaining, developing key systems, and correcting issues. Specialize in modern intelligent mobile app technology rollout, maintenance, and troubleshooting. Known for being agile, sharp, and able to improvise creative yet professional solutions in functional skill areas.

CORE SKILLS

Agile Methodology

Dynamic 365 + Power Platform

Azure DevOps

Azure IoT

Business Process Improvement

Exploration data analysis

Data gap analysis

Data cleaning and normalization

Data enrichment and wrangling

Strategic Planning

Provides insight in the data

Data analysis

Visualization of SAP Fiori

Event Management (Fiori)

Technical governance

Object Oriented Analysis (OOA)

Object Oriented Design (OOD)

Azure Paas

IAAS

SAAS

K2 Blackpearl 4.7

Windows Server

SKILLS

Microsoft Dynamic CRM 365 and Power Platform

Language Technology: Python, Unity 3D, C++, C#, VB Net

Cloud Technologies: Azure Synapse analytics, Azure DevOps, Azure Pipelines, Azure Databricks, Azure Sql server, Azure Cosmos DB, Azure Sql data warehouse, API management, Azure VM, Sql Server on VM, Data Factory, Azure Database migration service

Visualization Technologies: Power BI, Tibco Spotfire and Tableau

SharePoint Technologies: O365 SharePoint, SharePoint 2013 2010

Scripting Languages: JavaScript, Jquery

Database: MS SQL Server 200*-****-****, Oracle Pl sql

Web Technology: ASP.NET, HTML5, XML, CSS3, Web Services

ETL Tool: Azure Data Factory, SQL Server 200*-****-**** Integration Services, ODBC

Software Tool: Visual Studio 201*-****-**** 2019, SQL Server Management Studio, Excel

Operating System: Windows Server 200*-****-****, Windows 8.1 and 10.

TECHNICAL CERTIFICATION

Microsoft Dynamic 365 Functional Consultant

Microsoft Certified Data Analyst

Oracle database 10g PL Sql fundamental

Oracle database 10g Administration workshop

Applied Scrum for Project Management

WORK HISTORY

Ernst & Young, Houston, TX Aug 2019 – July 2020

Business Analyst – CRM Practice

Senior Business Analyst that specializes in CRM products for Oil & Gas and Health industry. These products include out of the box and customized solution of Microsoft Dynamics 365, Power Platform Azure and Machine Learning technologies.

Worked on dynamic crm where, well information with different parameters is analyzed by a third-party Rest web service, and results are stored and presented in dynamics 365.

Worked on state government projects with business users and developer team to integrate dynamics 365 system too managing the flow of fund at state and government level using power apps and power automates

Worked on Customer Service and Sales Module.

Collaborated with multiple teams for the purposes of maintaining, developing, and deploying application systems, designed business solutions to support corporate strategies with the latest technology trends

Led project Kickoff meetings and scrum planning meetings to develop team strategies, define project goals and communicate with stakeholders regarding product goals and progress made

Gathered detailed used cases and requirements through regular on-site visits, virtual meeting, and customer advisory board sessions

Facilitate Integrated master schedule (IMS) workshop with IT cross-functional teams.

Conduct hands-on implementation, configuration, and development of the various components of Microsoft Dynamics 365/CRM

Provide expert advice to clients on software solutions that achieve their business outcomes technical and functional application management

Created machine learning prediction model to detect equipment failure using IoT technologies to collect sensor data from multiple equipments and ML model API to integrate with dynamic 365 CRM and created flow to trigger the warning for different level of organizational hierarchy using power apps and power automates for oil & gas clients

Created dynamic CRM solution for creating a digital platform for well planning process where, I interacted with business users and developer team to integrate dynamics 365 system with a well stress system REST API

Worked with high number of variables to performed data transformation, translation, prediction creation, data merging/Joining/enrichment and data visualization from different persona.

Worked on customer segmentation for one of the telecom clients and created demo regression model, created demo visualization for the client customer base.

Created data flow framework using machine learning technics to predict potential customer base for the client. Worked with high number of variables to performed data transformation, translation, prediction creation, data Merging/Joining/enrichment and data visualization from different persona perspective.

Build power bi analytics reports using OData queries from Azure DevOps for product or project development lifecycle and Azure pipeline development that includes lead/cycle time, progress trend, pass vs failure trend, task and over all duration trends

Setup and configures Azure databricks environment for machine learning and advance analytics

Results orientation, with demonstrated ability to drive cross-functional teams to achieve quality results in a timely manner

Worked in a diverse and globally dispersed virtual team environment

BHP, Houston, TX June 2017 – May 2019

Business and Data Analyst, Mobile Application Specialist

Analyze and Improve usability, automation, intelligent user interaction with mobile apps, user interaction data analysis and build roadmap. Translated user interaction data into meaningful insight, perform complex data analysis to increase user experience efficiently and communicate actionable insights with business partners.

Experienced technology enabler, collaborated with multiple teams and vendors for the purposes of maintaining, developing and deploying of mobile application systems

Used Azure IoT technologies to collect BHP mining and drilling data from different locations and created algorithms and models to build mobile applications that suggest field workers or supervisors about their daily critical tasks and safety alerts.

Worked on user experience framework, architecture standards, security and governance standards

Integrated mobile applications with enterprise services (i.e. SAP oData, AD ADFS, MFA and O365)

Developed options and ability to recommend the most appropriate solution (i.e. iOS native app, Android native app, MADP, HTML 5 and Hybrid)

Digitized processes using K2 Blackpearl 4.7 using it’s capability such as smart forms, smart objects and workflow engine Also, deployed K2 Blackpearl mobile apps in MS Intune.

Designed business solutions to support corporate strategies with latest mobile technology trends

Applied best practices to the current state of mobile technology and trends throughout a variety of industries

Assessed the current mobile application architecture and industry best practices for impact to current architecture and opportunities for improvement

Built relationships, dealt with various senior business, technology stakeholders and with external partners.

Gathered methodologies and experience in reviewing functional requirements documents

Results orientation, with demonstrated ability to drive cross-functional teams to achieve quality results in timely manner

Worked in a diverse and globally dispersed virtual team environment

Vinson & Elkins, Houston, TX February 2017 – May 2017

Developer, Business Analyst

Improved and advised in solutions to digitization and automation of process involved in complex legal activities.

Designed, Developed and Implemented custom solutions using ASP.net MVC, Jquery, C# and SQL for SharePoint 2013 farm that can be accessed on mobile devices

Gathered requirements from stakeholders to create functional and technical documents

Managed all issues and bugs related to development efforts and other applications.

Followed change, release and configuration management process in deploying bug fixes to Production environment

Ensured that all systems were performing to business requirements, highly organized and can-do multitasking efficiently

Wipro Technology, Bangalore, Karnataka, India June 2011 – September 2013

Project Engineer

Managed and maintained IT systems and projects

Project I Description: Client: Carrier Corporation, USA, May 2012 – September 2013

Supported network devices, installation and maintenance services of applications. Performed testing tasks of any new hardware and software, managed daily data backup and retrieval scheme

Ensured data consolidation, visualization and integration is applied consistently and effectively

Participated in business stakeholder meetings, review support issues, maintain backlog of enhancement requests and improvement opportunities. Good communication, analytical and problem solving skills

Project II: Client Name British Telecom, June 2011 – May 2012

Worked within ITIL guidelines for enterprises level ITIL ITSM change, incident, problem, configuration, release and implementation management of cutting over from windows XP to Windows Vista and later to Windows 7, Create data flow diagrams and complex spreadsheets utilizing Microsoft Visio and Microsoft Excel. Responsible for networking, design, installation and maintenance services.

Worked within a TCP IP network environment, including DHCP, DNS and Ethernet Involved in the rollout of software updates and patches. Installed operating Windows desktop and server operating systems.

Investigated complex IT support issues, communicated with third party technical specialists.

Holds best performer in Q1 from Wipro, Client appreciation for frequent and efficient issue resolving skills.

1HALT, India January 2010 – June 2011

Application Support Specialist

Worked on different types of applications and architectures which include web-based client server application development projects in the domains of Investment Banking, Financial Services, Telecom and Retail Industry.

Worked on build and release management. Managing entire deployment life cycle from development to deployment, which includes release management, build, incident and change management.

Worked on databases that covers Oracle 9x 8x, MS SQL Server.

Worked on full Software Development Life Cycle including Analysis, Design, Development, Deployment and Maintenance of web applications.

Worked on Object Oriented Analysis (OOA) and Object-Oriented Design (OOD) techniques.

Applied my analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently.

EDUCATION

Master of Science in Information Technology

Sikkim Manipal University, India

Bachelor of Science in Biotechnology

Rani Durgavati Vishvya Vidhyalaya, Jabalpur, India

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