**** ********* **********, ***

San Jose, CA – ***26

516-***-****

Archana Singh

CSM, SAFe5 POPM, PAHM

Email: adh9v2@r.postjobfree.com

Work Authorization: Don’t need Sponsorship

PROFESSIONAL SYNOPSIS

§ Motivated, accomplished professional with around 11 years of experience in various roles covering Digital Product Owner/Manager, System Engineer, Business System Analyst.

§ A results-oriented team player with experience in Aerospace, US Healthcare Payer, Provider & Retail domains with focus on building eCommerce, Subscription and Billing Management systems.

§ Hard working, personable professional with MBA and Bachelor of Engineering (B.E) in Computers.

§ Proficient in Software Development Methodologies––Scrum Agile, SAFe & Waterfall

§ Strong track record of delivering Digital Products (Web & Mobile App) with Responsive Web Design (RWD). Leveraged Adobe suite (AEM, Adobe cloud) for front end, content and analytics.

§ Expert in leading Agile teams responsible for building IT solutions covering application integration using Microservices

(API) architecture with systems like Paymetric, Salesforce, Apttus and SAP.

§ Proactive in defining audit logging events for anticipated Production incidences which also aids in troubleshooting and rapid resolution. Experience using Splunk for server log monitoring and defect analysis.

§ Experience in Presales with proficiency in defining solutions around US Healthcare Payer, Provider value chain including Affordable Care Act (ACA).

§ Authored white paper “ICD-10 and Evidence Based Care: A Panacea for Healthcare Challenges” published by HIMSS, USA.

§ Part of compliance and process improvement initiatives at UHG, which achieved 80% reduction in compliance manager's time and a reduction of 4 audit FTEs.

§ Integral part of ICD team under Life Sciences and Healthcare vertical which generated pipeline of $2M in one year. CERTIFICATIONS & COURSES

§ SAFe® 5.0 POPM Scaled Agile Inc.

§ SAFe® 4.5 Certified Agilist, Scaled Agile, Inc.

§ Certified Scrum Master (CSM), Scrum Alliance.

§ Six Sigma Green Belt, Honeywell

§ Human Centered Design Workshop, LUMA Institute

§ Certified Professional, Academy of Healthcare

Management (PAHM), AHIP,US.

§ Business Analysis Professional (CBAP) BABOK Guide V2 Aligned, Syntel

§ Requirement Solution Analysis (RSA) Level 2, UHG CAREER HIGHLIGHTS

Agile Product Owner Kaiser Permanente (Employer- Rose International, Inc.) July 2018 – July 2020 Major Responsibilities:

§ Represented the Voice of Customer to maintain and execute the Product Vision & Roadmap by defining & prioritizing features in the Product Backlog.

§ Prioritization of the Product backlog for Coverage & Costs related digital products covering “Billing” function. Successfully rolled out the new modernised product across 7 regions of Kaiser leveraging Epic MyChart capabilities & custom solutions on Web and Mobile App which increased digital adoption to 38% in a quarter.

§ Write user stories which follow BDD principles and accept user stories once the promised goal/value is delivered.

§ Provides Subject Matter Expertise during production incidents involving the product. Assist end consumer and analyse defect to identify root cause. Spearhead Root Cause Analysis (RCA) for future incident mitigation.

§ Partner with Development and other dependent partner teams to prepare for PI (Program Increment) planning and Big- Room Planning.

§ Define sprint goals and objectives and lead Sprint Reviews & demos with all stakeholders and business working groups.

§ Manage Top-Line chart and other “radiators” indicating team performance and project health

§ Triage & prioritize defects during releases to make sure issues do not impact the product features adversely.

§ Liaison with Operations Support team to prioritize Production Issues.

§ Coordinates and facilitates user experience and content creation, working with User Experience Design team.

§ Ensures delivered experience designs and content meet regional, operational, compliance, and legal needs. Senior Product Owner Honeywell Technology Solutions July 2014 – July 2017 Major Responsibilities:

§ Partner with Marketing & Engineering to transform the vision of the Product Roadmap for eCommerce, billing and subscription management products. Defined Business case for funding & other strategic decisions for Aerospace Flight Support Services (FSS) product portfolio.

§ Defined Epics in consultation with onsite Marketing & Product Management team.

§ Defined strategy on product development & vendor evaluations.

§ Designed & presented a single solution covering upstream & downstream systems to leadership to gain funding.

§ Created use cases for the business & system assessment by various tool vendors.

§ Analysed and identified areas of improvement in the new application design.

§ Created own design of wireframes for easier understanding by the HUE team.

§ Analysed large amount of aircraft data for accurate interface requirements like SAP, Saleforce, Paymetrics

§ Effectively and regularly communicated with the onsite partners so that requirements are complete and unambiguous.

§ Created Training manuals & videos for internal & external customer demonstration as also for the customer support team.

§ Championing the iteration to completion on time, providing vision, and removing impediments to sprint progress.

§ Reviewing UI prototype and UI specification document.

§ Providing inputs to the testing team on the test scenarios. Reviewing the scenarios and test cases. Product Owner/Scrum Master HTC Global Services Ltd. July 2013 – July 2014 Major Responsibilities:

§ Conducting brain storming sessions with the product owners and stakeholders for requirement elicitation for building web application used for maintenance, assessment and enrolment of the Providers by the Payer.

§ Defining Epics in consultation with the Product Owner for the features listed in the product backlog.

§ Facilitating user story estimation through functional inputs.

§ Provided functional inputs to development team to slice user story during backlog refinement.

§ Championing the iteration to completion on time, providing vision, and removing impediments to sprint progress.

§ Reviewing UI prototype and UI specification document. Proxy Product Owner United Health Group (UHG) March 2012 – June 2013 Major Responsibilities:

§ Created user stories with well-defined acceptance criteria by analyzing ICD-10 diagnosis and procedure codes; for the creation of ICD10 ranges for various systems’ interpretation (EBCDIC & ASCII Order).

§ Analysed and mapped requirements to user stories and functional test scenarios in Rally2.0.

§ Designed input and output file layouts and fields that need to be followed by applications that use the ICD-10 Enterprise Ranging Tool.

§ Participated in Daily Scrum, Sprint Retrospective, and Sprint Planning meetings.

§ Facilitated user story estimation by providing details for appropriate slicing of tasks.

§ Reviewed and advised development team on test scenario/case preparation.

§ Understand key functionalities (capabilities) and constituents served by the various identified web portals and map back to Payer business area. This was done to bring about integration across Optum portal for building self-service Capabilities at every consumer touch point across Optum.

§ Interview SMEs and business leaders to fill in gaps in data with respect to functionality and usability of the various functions across identified portals. Assess utilization and deflection rates by constituent and feature.

§ Compile complete assessment of all tasks into final report. Business Analyst Syntel Ltd. April 2010 – March 2012 Major Responsibilities:

§ Prepared due diligence questionnaire for gathering information around impacted payer processes as per ICD usage.

§ Analysed the processes& workflows. Identified the impacts & prioritize the ICD-10 impacts based on risk & complexity.

§ Gap Analysis to recommend changes and modification based on the identified impacts.

§ Presented recommendation to the client that included impact categorization as per complexity and magnitude of impact.

§ Assisted in generating ICD-10 claims data file from the prioritized ICD-9 claims data through a tool based approach.

§ Prepared test scenarios and test cases covering DRG, Provider, Line of Business (LOB) and the associated combinations to ensure exhaustive coverage. Defined Test Scenario to analyze the financial impact of ICD-10

§ Compared ICD-9 and ICD-10 claims data to compute the actual allowed amount variances and determine the shift in DRGs. Based on threshold variance the test case results were updated.

§ Analysed the variance across various parameters such as DRG code, LOB, Provider etc and reported the findings to client. ICD-10 Presales & Marketing:

§ Played an active role in program management and developing service offerings for solving client problems around ACA.

§ Delivered client presentation and product demonstration on ICD-10 services.

§ Led the ICD-10 “boot camp” for all Syntel Healthcare employees at various Syntel locations

§ Proactively researched for various prospects for effective lead generation and business augmentation. Led a team of 10 inside sales executives for effective campaigning and market penetration.

§ Suggested and build plans for effective execution of “Go to Market”, Competitive intelligence, and account intelligence. System Engineer Tata Consultancy Services Dec 2006 – Aug 2008 Major Responsibilities:

§ Requirement Analysis and Design. Software Development, Review and Testing of store software components.

§ Assisted and consulted the client on product usability and functionality

§ Team Lead of a four member team under Brooks and Eckerd’s Infrastructure Project.

§ Manual testing of the web based application (Option Navigator) used for the valuation of the Employee Stock Options.

§ Supported creation of test plans. Created test scenarios, test cases and test data. Responsible for the execution of test cases along with reporting and logging defects. Administrator of the HP Quality Center testing tool. EDUCATIONAL QUALIFICATION

ACHIEVEMENTS

§ Received “Technical & People Leadership Award” for customer focus at Honeywell Aerospace, March 2015.

§ Received “Sustaining Edge” award for outstanding performance at United Health Group, Dec 2012.

§ Awarded “Laurel’s Award for Outstanding Achievement” by the CEO at Syntel Ltd., Oct 2010.

§ Authored white paper on “ICD-10 and Evidence Based Care: A Panacea for Healthcare Challenges” published by Healthcare Information and Management Systems Society (HIMSS), USA. Post Graduate Diploma in Business

Management (PGDBM)

N.L. Dalmia Institute of Management Studies

and Research, Mumbai, India

March-2010 70.00%

Bachelor of Engineering(Computer) Mumbai University, India May-2006 70.33%

Contact this candidate