Manager Service
Resume:
MARCOS JIMENEZ
Miami, FL
: *********@*****.***
in: linkedin.com/in/marcos-jimenez-9b95ba79/
PROFILE SUMMARY
Logistics Specialist
Management - Administration – Forecasting - Coordination - Customer Service – Documentation – Negotiation Highly competent, dynamic and motivated logistics management professional with 20 years of experience working with multinational corporations in one of the biggest markets worldwide for international trade, Miami, Florida, USA. Results oriented professional with extensive experience in team leadership, resource management, risk management, customer service, research & development, planning & organizing, communication and decision making in the field of transportation logistics. A versatile and dedicated team player with a strong ability to organize and present complex solutions clearly and accurately. C O R E C O M P E T E N C I E S
• Strategic planning • Negotiation • Bilingual
• Project management
• Customer service
• Problem solving
• Organization
• Quality control
• Regulations and documentation
• Data Entry / Typing
• Microsoft Office
• SAP Business One
P R O F E S S I O N A L S K I L L S
Strong leadership, management and problem solving skills; able to prioritize and work within tight deadlines and in a fast pace work environment.
Excellent interpersonal skills with the ability to communicate effectively both orally and in writing.
Self-motivated, proactive, and trained to thrive in a fast-paced, mission-critical operations environment.
Strong work ethic and irreproachable integrity.
Strong ability to work under pressure, prioritize schedules and manage workloads.
Ability to manage strategies to achieve results in time, scope, and budget.
Bilingual, fluent in English & Spanish.
P R O F E S S I O N A L E X P E R I E N C E
One Spa World LLC
Established in 1901 as Steiner Leisure, an industry leader in spa operations, product development, manufacturing, distribution, spa design, and spa therapy. Its clients are resorts operators, retail outlets, and cruise lines with spas on over 165 vessels worldwide.
Nov 2014- Present
Logistics Coordinator
Provide logistics, planning, administrative, and coordination support in the supply chain of 180 cruise ship spa salons worldwide. Implement and maintain delivery schedules, keep accurate communication with salon managers, vessels, vendors, port agents, and freight forwarders. Update all vessel itinerary information into company software system to maintain schedules at least one year in advance. Perform logistical analysis as required to facilitate the transfer of overstocked items from location to location on quarterly basis. Review, code, and keep track of freight forwarding invoices. Manage the preparation of shipping labels, airway bills, commercial invoices, and dispatch courier correspondence to different destinations worldwide. Reporting to: Senior Supply Chain Manager.
Indirect Reports (10): Purchase agents, freight agents. Achievements:
• Trusted with the decision making, coordination, communications, and negotiations involved with the supply chain logistics of 180 Cruise Ship Spa Salons worldwide. Star Computer Group April 2012- Nov 2014
Distributor of computer parts and electronic products of all major brands to dealers and wholesalers in Latin America. The company was founded in 1994 with sales offices and distribution hubs in Panama, Colombia, and Venezuela along with its own computer assembly facility in Colombia. It created and distributed throughout Latin America its own original brand (Argom) of accessories, tablets, and mobile phones. Logistics Supervisor
Defined transportation modes, routing, and equipment for exports to Latin America and imports from Asia. Led and trained shipping department personnel in roles and responsibilities regarding logistics and shipment preparation. Enforced policies and procedures for logistics activities, directed work flow process, and managed cut-off dates. Negotiated and reviewed service contracts for best possible rates from transportation service providers. Provided detailed customer service to Latin America and Asia; managed sales order processing, invoicing, and back orders. Collaborated and interacted with procurement, finance, marketing, and sales departments in related tasks and procedures. Kept an accurate filing system and reports in relation to invoicing, documentation, and loading logs. Reporting to: Senior Operations Manager.
Direct Reports (15): Warehouse personal (export team/receiving). Indirect Reports (10): Purchase agents, freight agent. Achievements:
• Managed an interrupted flow of shipments with zero (0) claims or losses.
• Negotiated contracts and rates with service providers resulting in savings and rebates. DB Schenker, Inc. May 2011- March 2012
Schenker of America has over 6,000 employees operating from 39 branches and logistics locations. Its USA international hubs include: Atlanta, Dallas, New York, Los Angeles, Miami, Chicago, San Francisco and its ocean gateways include weekly express service from all major USA points and ports to over 150 global destinations, with DB Schenker export consolidation hubs in Seattle, San Francisco, Los Angeles, Houston, Atlanta, Miami, Charleston, New York and Chicago.
Import - Break Bulk Coordinator
Maintained customer files, entered shipment data, distributed shipping documents, prepared arrival notices, and distributed funds for import fees. Managed consolidation transfer times to ensure optimal service levels for gateway accounts. Communicated and provided information to U.S Customs for bonded shipments in transit; monitored customs releases. Provided detailed bilingual customer service to overseas agents, importers, and customs brokers. Reporting to: Senior Imports Manager.
Achievements:
• Earned “Employee of the Month” award for the month of November 2011 for excellence in customer service and accuracy in daily operations.
Additional Related Work Experience
Hurry Up Express, Miami, FL
Logistics Manager
July 2005 – June 2010
Wilson Logistics, Miami, FL
Air/ Ocean, Export / Import, Logistics Coordinator January 2000- July 2005
Education
• Florida International University
Bachelor of Business Administration- Marketing
December 2008
• Miami- Dade Community College April 1999
International Marketing Vocational Certificate
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