Manager Call Centre

CURRICULUM VITAE

OF

Angelina SITHOLE

PERSONAL DETAILS

NAMES : ANGELINAH KGAOGELO

SURNAME : SITHOLE

PHYSICAL ADDRESS : 1529 SECTION E

MAMELODI WEST

0122

CONTACT NUMBER : 072-***-****

EMAIL ADDRESS : **************@*****.***

DATE OF BIRTH : 1987- 08 - 14

ID NUMBER : 870-***-**** 085

GENDER : FEMALE

NATIONALITY : SOUTH AFRICAN

RACE : BLACK

HEALTH : EXCELLENT

HOME LANGUAGE : XITSONGA

OTHER LANGUAGE : ENGLISH, AFRIKAANS

TSWANA, ZULU

CRIMINAL OFFENCE : N/A

EDUCATION & TRAINING QUALIFICATIONS

SECONDARY SCHOOL

LAST SCHOOL : PROSPERITUS SECONDARY SCHOOL

HIGHEST GRADE PASSED : GRADE 12

SUBJECTS : ENGLISH HG

AFRIKAANS HG

ECONOMICS SG

BUSINESS E SG

SCIENCE SG

MATHEMATICS SG

YEAR : 2004

TRAINING

CALL CENTRE TRAINING

CALL CENTRE COMMUNICATIONS

SKILLS :

PC SKILLS – MS WORD & MS OUTLOOK

CUSTOMER SERVICE SKILLS

COMMUNICATION SKILLS

TELEPHONE ETIQUTTE

ASSERTIVENESS SKILLS

TYPING SKILLS – 30 WPM @ 90%

ACCURACY

WORK EXPERIENCE

COMPANY : LOVISA WOODLANDS

PERIOD : MAY 2015 – SEPTEMBER 2015

POSITION SALES ASSISTANCE & CASHIER

COMPANY : PUBLIC INVESTMENT CORPORATION

PERIOD : OCTOBER 2014 – MARCH 2015

POSITION : RECEPTIONIST (FIXED TERM CONTRACT)

COMPANY : MARION & LINDI BOUTIQUE

PERIOD : SEPT 2013 – JULY 2014

POSITION : CASHIER & SALES ASSISTANT

COMPANY : THE FOSHINI RETAIL GROUP (MARKHAM)

PERIOD : FEB 2012 – AUGUST 2013

POSITION : MERCHANDISE

COMPANY : CONEXUS

PERIOD : DECEMBER 2007 – APRIL 2009

POSITION : CALL CENTRE AGENT

REFERENCES

NAME OF PERSON : TSHEPO MOHUPA

CONTACT NUMBER : 011 752 500 / 076-***-****

POSITION : TEAM LEADER (CONEXUS)

NAME OF PERSON : JERRY MAKWEYA

CONTACT NUMBER : 072-***-****

POSITION : MANAGER (MARKHAM)

NAME OF PERSON : DAVID MASANGO

CONTACT NUMBER : 012-***-****

POSITION : FACILITY MANAGER (PUBLIC INVESTMENT CO.)

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