Sales Representative Customer Care

Curriculum Vitae: Kumeshan Pillay

KUMESHAN PILLAY

PROFILE

I am a motivated, hard-working and resourceful individual that has a continuous hunger for growth and learning. I have strong communication skills and work well both individually and within a team. I have 15 years of work experience and can adapt to any environment. In my life, I have overcome a number of adversities and personal challenges, which has made me empathetic, but also strong and resilient. I am looking to add value to a stimulating and productive work environment.

PERSONAL INFORMATION

Identity Number: 871*-***-***-***

Surname: Pillay

First Name: Kumeshan

Date of Birth: 23 November 1987

Nationality: South African

Health: Excellent

Languages: English/Afrikaans

Driver's License: Code 8

CONTACT DETAILS

Cell: 079*******

Email: **************@*****.***

Residential location: Midrand, Gauteng

EDUCATIONAL QUALIFICATIONS

Secondary education:

Lenasia South Secondary School (Grade 11)

Subjects passed:

English

Afrikaans

Biology

Geography

Curriculum Vitae: Kumeshan Pillay

Business Economics

History

School Credits:

Represented school in soccer tournaments

Tertiary education:

Witsridge College 2013

Call centre qualification (83% pass mark)

TECHNICAL SKILLS / PROFICIENCIES

Strong communication and persuasive skills

Microsoft Office

Windows XP, Windows Vista, Up to Windows 8

Software Upgrades

Repairs

Troubleshooting

Client liaison

Telecommunication Technology-Cellular industry

Knowledge of repair procedures and requirements on mobile products

Repair Management Systems

PROFESSIONAL STRENGTHS

Communication skills

Creative

Enthusiasm

Friendly

Motivated

Passionately driven

Organised

People skills

Reliable and responsible

Passionate about technology

Team player and a diligent worker

Positive Attitude

Time management

Attention to detail

Interpersonal skills

Curriculum Vitae: Kumeshan Pillay

CAREER HISTORY

Self-employed (2015 – 2020)

Purchasing and selling motor-mechanic parts

Reason for leaving: like many other small businesses in South Africa, Covid-19 has had an adverse effect on my business, which resulted in closure.

Dec 2010 – July 2013

Customer Care Technician promoted to Technician

Vodacom

Level one repairs

Software upgrades

Cover changes

Level two repairs

Refurbishing old units i.e. component changes, ICDs, front and back housing software to go back into the market

Manage time frames (TAT/QUALITY AND BOUNCE) for repairs in line with requirements to maintain and improve customer satisfaction

Ensure compliance and adherence to high level technical standard

Ensure maximum recovery of finance for relevant product

Manage daily TAT according to specific time frames

Diagnose technical problems, conduct research to develop a solution or escalate to Product Specialist for resolution

Ensure escalated problems are resolved within allocated time frames

Attend technical meetings and provide feedback to technical staff within specific time frames

Ensure that the quality of work produced by technical staff is in accordance with policies and procedures especially manufactures and business technical support requirements needs within the team

Ensure compliance, performance parameters and calibration requirements

Monitor and analyse repair stats in order to identify trends and address performance issues

Management of team technical training rollout

Risk areas to be minimized and managed

Conduct housekeeping according to policies and procedures within specific time frames

Suggest solutions to problems and devise more efficient workflows

Test systems for correct functioning using diagrams

Evaluate the quality of work, whilst still in progress and once completed

Repair cellular handsets using correct tools and equipment

Collate, analyse and interpret data. Generate daily, weekly and monthly reports as required Achievements

1. Promoted to Level one Technician

2. Promoted to Level two Technician

3. Awarded the ARC Technical Champion

Reason for leaving

Looking to expand my career, study further, grow more. Curriculum Vitae: Kumeshan Pillay

Reference

Ms Riona Singh – 082-***-****

January 2010 – November 2010

HIFI Corporation (Centurion)

Sales Representative

Sale of all electronic equipment and accessories

Soldering, replacing components such as LCD’s and fuses

Demonstrate products and show consumers how to maximize their features

Explain different customizable features

Discuss warranties and replacement parts

Process orders in person and over the phone

Check inventory to ensure product is in stock

Stock Take

Stock shelves

Ensure pricing is correct

Achievements:

Learnership course on repairs

Reason for leaving:

Offered a technician job at Vodacom

Reference:

Mr Lurshan Moodley – 012-***-****

July 2008 – December 2009

Pro-Touch Seating

Manger

Sales

Assist with orders going out

Invoicing

Support with furniture designs and manufacturing

Stock Control and Procurement

Purchasing

Logistics

Client Liaison

Reason for leaving

I managed the family business for a while and needed to explore my own path and career options. Reference

Mrs Anusha Pillay – 082-***-****

February 2007 – July 2008

Vodacom ARC (Advanced Repair Centre)

Quality Assurance Technician

Curriculum Vitae: Kumeshan Pillay

Software Technician

Identifying problems and making improvements

Carry out and record independent process control checks

internal and external customer enquiries

Carry out additional duties as required by the site manager to maintain the site and the site operational procedures

flexible in the application of job responsibilities Reference

Ms Riona Singh – 082-***-****

Reason for leaving

I had to assist with the management of the family business due to a family crisis. February 2005 – January 2007

Fountains Bar

Manager/Co-owner

Managing and ensuring the smooth running of the business

Events planning

Reference

Mr Delvin Moodley – 083-***-****

Reason for leaving

Sold Shares to current owner

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