Sales Service Representative

Nina Y. Hoyte

*** ****** **** ***, *********, New York 14623 585-***-**** adh9e1@r.postjobfree.com

Skills/Achievements:

Highly skilled mentor; passionate about supporting and developing others to drive higher levels of performance

Licensed Life, Accident and Health Agent, 2012-current

Selected to be a Sales subject matter expert for Project One, a highly complex, cross functional project that will transform our operational capabilities and customer experience

Received a ‘High Performing’ performance rating for 3 consecutive years (annual review).

Account Service Top Performer Award Recipient, 2018

Successful completion of Dale Carnegie Course (Received two awards), 2017

Experience:

Excellus BlueCross BlueShield, Rochester, New York 2012 – Present

Account Service Consultant III 2014 - Present

Service a book of business of over 140 large local businesses, which included 4 consortiums.

Retained 14,000 contracts, exceeding corporate goals.

Provide efficient servicing of all member and group administration inquiries, with a response time within 48 hours.

Serve as an informal team leader to peers; training and mentoring employees across regions to maximize individual potential and support team performance

Implement new groups and conversions of group to new products

Collaborate with internal customers, such as Operations and Finance/Underwriting to identify and resolve client account issues.

Interview temporary employees in the Commercial Sales Department.

Medicare Sales 2012-2014

Provided support to Medicare Field Service Representatives, Medicare Directors, and Medicare Managers.

Attended Field Service Representative’s seminars and member meetings to provide assistance.

Worked on special projects for division audits.

ECR/ECS contact for Medicare Sales Material.

Approved invoices for payment.

Purchased supplies for department.

Planned department wide meetings and events.

Responded to requests from internal customers in a timely manner

Made meeting and travel arrangements.

Interviewed, trained, and managed all temporary employees in the Medicare Department.

Daniel’s Creek Apartments, Webster, New York

Leasing Agent 2012-2016

Met with prospective tenants to show properties and explain terms of occupancy.

Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling for residential properties.

Maintained records of property availability.

Determined the eligibility of prospective tenants, following government regulations.

Collected rent money, security deposits, and late fees.

Obtained necessary documents from prospective tenants.

MVP Health Care, Rochester, New York

Commercial Sales Coordinator 2007-2012

Provided administrative support to Commercial Sales in a fast-paced work environment.

Reprioritized work throughout the day, for the needs of the department.

Supported sales managers by preparing and distributing materials to members.

Answered phone calls and direct calls to appropriate parties or take messages.

Maintained inventory and order supplies for the department as needed.

Filed and retrieve corporate documents, records, and reports.

Opened, sorted and distributed incoming correspondences, including faxes and emails.

Created mail merges for large mailings.

Trained and manage all temporary employees in the department.

Volunteer:

CASA of Rochester/Monroe County

Court Appointed Special Advocate 2015-Current

Volunteer as an advocate for children who have been abused and/or neglected. These children are at risk of being removed or have been removed from their homes. As a CASA volunteer, I advocate for the children’s best interests. I serve as the eyes and ears of the judge. I interview the children and anyone else who is involved in the case; parents, foster parents, caseworkers, attorneys, teachers, and family members. I report my finding to the judge assigned to the case.

Through fundraising efforts, I was able to raise over $1,700 for the CASA organization.

Pittsford Mustang Soccer League

Soccer Coordinator 2008-2014

Volunteered as a coordinator, for the town of Pittsford’s Youth Recreation Soccer program. I recruited coaches for the Spring and Fall soccer teams. Met with coaches as needed. Placed each player on teams, ordered uniforms for all the players, and created practice and game schedules. Sent out correspondences to parents and coaches, regarding players and the guidelines.

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