Service Sales

CURRICULUM VITAE

PERSONAL DETAILS

Name : Caroline Nkatha

Date of Birth : 2nd Nov 1994

Gender : Female

Nationality : Kenyan

Marital Status : Married

Religion : Christian

Tel : +973-********

Height : 5’5 Fts

Weight : 56 Kgs

Passport No : B230944

Languages : English, Kiswahili

Email : ************@*****.***

CAREER OBJECTIVE

Keen on taking up challenging work that will provide an opportunity to build strong career foundation in an environment that will enable me fully utilize my professional skills by reaching my potential, and to achieve the goals of the organization.

KEY SKILLS

Outgoing personality with strong analytical customer service and creative problem solving skills

Excellent written and verbal communication skills

Ability to work in diverse environment and with different groups

Extensive knowledge of etiquette, food preparation and customer service training.

EDUCATIONAL BACKGROUND

May 2012-Feb 2013 Technical University of Kenya

Certificate in Catering & Accommodation Studies

2008-2011 Kanjalu Girls Secondary School

Kenya Certificate of Secondary Education

1999-2007 Kanjalu Day Primary School

Kenya Certificate of Primary Education

WORKING EXPERIENCE

June 2014 to Date Sarova White Sands Beach Hotel

Position: Cateress

Duties and Responsibilities

Managing the food and beverage provision for functions and events.

Supervising catering and waiting staff at functions.

Planning menus in consultation with chefs.

Recruiting and training permanent and casual staff.

Organizing, leading and motivating the catering team.

Planning staff shifts and rotas.

Ensuring health and safety regulations are strictly observed.

Budgeting and establishing financial targets and forecasts.

Monitoring the quality of the product and service provided.

Keeping financial and administrative records.

Managing the payroll and monitoring spending levels.

Maintaining stock levels and ordering new supplies as required.

Interacting with customers if involved with front of house work.

Liaising with suppliers and clients.

Ensuring compliance with all fire, licensing, and employment regulations.

Maximizing sales and meeting profit and financial expectations.

PERSONAL PROFILE

Hardworking and energetic with excellent communication skill.

Excellent ability to understand and carry out instructions tactfully.

Great ability to work as part of a team.

Ability to relate courteously with customer and co-workers.

HOBBIES

Traveling

Socializing

Watching movies

REFEREES

To be provided upon request.

Contact this candidate