Assistant Service Representative

KEVIN L. SLEDGE, MBA & MHRM

**** *. **** **** · Peoria, IL 61615 · ***********@*****.*** · 773-***-****

DEDICATED BUSINESS PROFESSIONAL

DEPENDABLE AND ACCOMPLISHED PROFESSIONAL WITH EXTENSIVE EXPERIENCE IN DELIVERING INSTRUCTION, EVALUATING PERFORMANCE, DEVELOPING PROCEDURAL STRATEGY, IMPLEMENTING PLANS AND MANAGING MULTIPLE PROJECTS SIMULTANEOUSLY.

SUMMARY OF QUALIFICATIONS

Versatile Masters graduate with 20 years of qualified business experience, reinforced by expertise in human resources, operations, compensation, benefits administration, training and development, employment law, organizational behavior, business analysis, and project management, including leadership capacities.

Proven track record of effectiveness as a hands-on team leader focused on tangible, visible, and measurable results; capably manage all aspects of administrative functions; adept in facilitating projects, processes, and initiatives as well as providing vital assistance to leadership, management, and teams.

Outstanding leadership and team-building strengths that generate optimum productivity and performance, coupled with the vision necessary to develop and implement successful strategic action plans.

Exceptional verbal, written, and interpersonal communication skills with strong presentation and negotiation capabilities; interfaces effectively with all levels of staff and management in a manner that promotes team building while developing a sense of cooperation.

Computer skills include proficiency using Microsoft Office Suite (Word, Excel, Access, and PowerPoint) as well as IBM and MAC operating systems

EDUCATION AND TRAINING

DOCTORATE OF BUSINESS ADMINISTRATION (DBA) Anticipated 2023

WALDEN UNIVERSITY (ONLINE) Minneapolis, MN

GRADUATE CERTIFICATE COLLEGE TEACHING AND LEARNING Anticipated 2021

WALDEN UNIVERSITY (ONLINE) Minneapolis, MN

MASTER OF BUSINESS MINISTRATION 2012

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, IL

MASTER OF HUMAN RESOURCE MANAGEMENT (MHRM) 2010

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, IL

BACHELOR OF ARTS DEGREE: BROADCAST JOURNALISM 2000

COLUMBIA COLLEGE Chicago, IL

PROFESSIONAL EXPERIENCE

BUSINESS SERVICE REPRESENTATIVE 5/2001- PRESENT

AT&T PEORIA, IL

Deliver comprehensive client relations management and customer service to assist consumers with billing and account issues while generating unrealized revenue.

Provide vital assistance to customers relative to their account billing, including developing and implementing tailored financial arrangements to meet their needs.

Demonstrate exceptional customer service, combining professionalism and product/service knowledge with highly effective communication and interpersonal skills.

Ensure a seamless flow of vital information to all levels of management, staff, and customers, engaging and maintaining meaningful communications as the central liaison between the company and consumers.

PROCESS TRAINING ASSISTANT 10/2019 - PRESENT

AT&T PEORIA,IL

Backfilled for the Process Support Manager

Conducted floor meetings to cover staff on new mandatory procedures

Worked with technical support to implement firms new technology

Consulted with central processing groups to create a new call handling practice staff on new mandatory procedures

CAREER DEVELOPMENT WORKSHOP 08/2019 -PRESENT

AT&T PEORIA, IL

Coach and develop groups of 8-21 people with the necessary tools for job searching

Compose resume and cover letters for prospective candidates

Assist candidates with using and understanding internet technology towards a career searches

PROFESSIONAL & CIVIC ASSOCIATIONS

Member, AT&T’s Business Leadership and Development 2019-Present

Member, National Association of African Americans in Human Resources, NAAAHR, Atlanta, GA, year(s), i.e., 2008-Present

Member, Society of Human Resource Management, SHRM, Alexandria, VA, year(s), i.e. 2010-Present

Member, AT&T Community Network 2012-Present

Contact this candidate