Veronder Lennon

Medical Collections Specialist/ Medical Receptionist/Customer Service

Aurora, CO

adh91j@r.postjobfree.com

786-***-****

Not Bilingual

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Apex Systems/ Kaiser Permanente - Denver, CO

July 2019 to February 2020

Duties included answering incoming phone calls in a call center setting, making appointments, triage calls to go to either the TMC Doctor or triage nurse dependent on the nature and severity of the call. Customer Service Representative

Johnson Controls - Aurora, CO

March 2019 to May 2019

Duties included answering alarm calls such as fire alarms, burglar alarms etc.. Documenting the result in computer system and going down the phone lists per protocol until the proper authorities are notified in a prompt timely manner.

• Worked in the inbound call center

• Responded to inquiries and issues

Medical Collections Specialist

Amerita Specialty Infusion - Centennial, CO

June 2018 to March 2019

Duties include, working denials on United Healthcare Community Plan claims, sending medical records, reconsideration's, corrected claims and other information requested by the payer for prompt payment. Documenting the denial reasons within CPR+, Sending claims by certified mail to make sure the payor received the claims in a prompt manner for payment. Working 100% of accounts receivable. Working 35

claims a day for a total of 175 claims each week. Answering incoming calls from the payer regarding payment of the claim. Applying adjustments and credit re bills to the patients account. Patient Coordinator/Receptionist

South Denver Spine - Denver, CO

March 2018 to April 2018

Ch eking in patients at the front desk, while greeting them with a smile, collecting copays and patient balances, answering phones, making appointments, updating patients information in the computer system using Advanced MD, Using outlook to communicate with coworkers, scanning insurance cards and patients ID into patients electronic medical record, uploading other important documents in the patients electronic medical record. Notifying Medical Assistant of patients arrival and completeness of paperwork. Turning phones over to answering service, starting a batch and closing a batch for billing purposes at the end of the day.

Front Desk Receptionist

Denver Integrated Imaging - Denver, CO

December 2017 to February 2018

job duties included greeting patients t the front desk, answering the phones, copying images of id and insurance cards from the patient, filing, scanning charts to billing department. sending insurance info to the insurance verification dept to be verified, printing out radiology reports, filing finalized reports in patients chart, confirming appointments for the next business day, closing which involved adding information to the end of day logs such as MRI SCAN LOG, NEW ORDER LOGS, MISSED APPOINTMENTS LOGS ETC, activating the alarm and locking all doors at the close of business Call Center Representative

UPS Freight/Overnite - Commerce City, CO

September 2017 to November 2017

Answered phones in a call center environment, answering phones, routing calls to the appropriate party, scheduling freight deliveries and dock pickups. Working multi lined switchboard, while routing calls to appropriate party.

Medical Billing

Kelly Services- Children's Hospital Colorado - Aurora, CO April 2017 to August 2017

Job Duties include: Sending pediatric dental claims with the use of Dentaquest. Billing anesthesia claims with the use of Axium and Epic Software systems. Working on aging reports by calling various insurance companies including Delta Dental, Aetna and notating outcome of the call into the notes section of Axium.

Medical Billing and Coding Specialist

MBO Partners - Hialeah, FL

August 2016 to September 2016

Medical Billing Operations

Medical Billing and Coding Externship

• Assign CPT codes based on medical documentation

• Scanning Records into EHR

system.

• Payment Posting

• Claims status and follow up

Medical Receptionist

Dr. Solomon L. Lerer

July 2008 to July 2014

• Handle Multiple telephone lines

• Telephone triage/Administrative duties

• Patient Registration and Insurance Verification Answering multi lined

• Payment and Charge Posting

• Prescription Refills

Office Dispatcher

Raymack Diagnostics

April 2006 to May 2008

• Confirm time and location for Ultrasound Technicians.

• Confer with nurses regarding the outcome of patients test results.

• Inspect Vans to confirm that all equipment is present.

• Monitor time schedules of Ultrasound technicians to ensure timeliness of each appt. Medical Billing and Coding Specialist

Education

High school or equivalent in Medical Billing and Coding Florida Technical College - Pembroke Pines, FL

September 2015

Skills

• ICD

• CPT

• CPT CODING

• MEDICAL RECORDS

• RECORDS MANAGEMENT

Additional Information

Areas of Expertise

• CPT Coding/ICD-9 CM • HCPCS Coding

• Familiar with ICD-10

• EMR utilizing Medisoft Practice Management Software.

• Health Insurance Verification

• CMS-1500 claim forms

• Understand Hitech security Act

• Knowledge of Business Management Principles.

• File review/Audit

• Knowledge of Third Party Payers

• Understand Policy/Procedures for HMO/PPO/POS carriers.

• Patient Registration

• Medical Records Management

• Scheduling appointments

• Document Management Software

Contact this candidate