IT Associate
Resume:
ABOUT ME
Strong-willed IT employee, fully
equiped with technology
knowledge and experience in
resolving technical problems.
Proven ability to provide top class
customer service. Showcases me
management and mul -tasking
skills that increase produc vity of
self and co-workers.
LINKS
h ps://www.linkedin.com/in/jerso
n-celis/
Linked In:
REFERENCES
KARLA LOUISSA MARIE D.
SOBREVILLA
Ateneo de Naga University
ELOISA HIFE
Sykes Asia
ISRAEL S. MARTINEZ
Manila Southern Associates Inc.
WORK EXPERIENCE
Parañaque City
Jun 2018 - Present
Ensured stability of IT equipment to provide 24/7 service to opera on. Work includes first and second level troubleshoo ng and monitoring. Resolve various level of concerns including internal network, so ware/applica ons and hardware problems. Records daily and monthly reports for innova on in branch. Maka
Jun 2016 - Mar 2018
Provided general and technical 5-star customer service/support to our clients. Offered various assistance to the clients of one of the no.1 telecommunica on companies in US.
EDUCATION
Naga City
2017
• Dean's List Honoree 1st Semester, Academic Year 2011-2012
• Dean's List Honoree 2nd Semester, Academic Year 2014- 2015
• Dean's List Honoree 1st Semester, Academic Year 2015-2016
• CHED Sholarship Recipient - Half Merit
• VBBSP Scholarship Recipient
• Suprement Student Government, College Representa ve Calabanga
2011
• 2nd Honorable Men on, Service Awardee, Honor Award
(CAT)
SKILLS
PROBLEM RESOLUTION EXCEL IN ROOT-CAUSE ANALYSIS
RESULTS-ORIENTED QUICK LEARNER
INTERNSHIPS
Maka
Apr 2016 - May 2016
Assigned under Wireless Access Transport Opera ons - TOC MANDURRIAO STAR
INC.
IT Associate
SYKES ASIA Customer Service Assistant
ATENEO DE NAGA
UNIVERSITY
Bachelor of Science
CALABANGA
NATIONAL HIGH
SCHOOL
High school diploma
SMART On The Job Trainee
JERSON
CELIS
IT ASSOCIATE
BLK 20 LOT 36 AFP-PNP HOUSING PH2,
BRGY PINAGSAMA, Taguig City, 1630,
Philippines
adh90y@r.postjobfree.com
Contact this candidate