Luis J Garcia
***** *********** ***, ****, **** *4011
adh8wt@r.postjobfree.com
SUMMARY:
Accomplished Technology, Operations, and Digital Professional with 20+ years of diverse experience managing complex systems. 7+ years of experience working with OnBase as a System Administrator, Workflow Developer, and WorkView Developer. A driving force in optimizing delivery to enable value. Relentlessly focused on the elevation of service delivery to achieve business objectives via process discipline and collaboration across the organization. Exceptional team-building, problem-solving, leadership, people development, and interpersonal skills.
EXPERIENCE:
Present
3SG Plus: OnBase Consultant (Contract)
Strives to implement best-in-class business process and technology solutions to help their customers make more efficient and effective decisions.
●Scope of responsibilities:
OnBase Workflow discovery, design, testing, and implementation
OnBase upgrades
●Results achieved:
Part of ECM Team that met project deadline of OnBase Workflow enhancements at a large Healthcare company
Lead Solution Engineer for OnBase upgrade from version 15 to EP3
Present
Safeguard Properties: OnBase Consultant (Contract)
Leads the industry in managing a full scope of mortgage field services on vacant, defaulted, and foreclosed properties.
●Scope of responsibilities:
OnBase Support
OnBase Workflow discovery, design, testing, and implementation
OnBase WorkView discovery, design, testing, and implementation
2007 - 2020
Safeguard Properties: Manager, Business Systems
●Scope of responsibilities:
OnBase Product Owner
OnBase System Administrator
OnBase Workflow Developer
OnBase WorkView Developer
Product Owner for custom Work Distribution System
RSA Archer Product Owner and System Administrator
Authored and managed business rules for custom rules engine
Served as Manager of Business Analysis
Managed team of up to 9 Business Analysts
Served as Requirements Initiative Lead on major project
Served as Requirements Lead on custom Work Distribution System
Responsible for Change Control process on major project
●Results achieved:
Project lead on building out application for managing Vacant Property Registrations (VPR) in OnBase using WorkView
Project lead that successfully integrated OnBase VPR application with custom order processing system
Project lead on the ECM software selection process that resulted in the selection of OnBase
Part of project team that successfully migrated order processing system from a BBX to a .NET and services oriented architecture
Project lead on File Importer project which that significantly reduced paper costs
2005 - 2007
Exteric/Brulant: Senior IT Consultant
A full service business and technology integration services company that helped companies grow
revenue and reduce costs through the use of technology.
●Key responsibilities included:
Served as QA Team Lead on Phase 1 of major project for Safeguard Properties
Managed team of 4 Quality Analysts
Created test plan and test matrices
Reviewed test scripts created by Quality Analysts
Served as the Build Master
●Results achieved:
Project lead for the upgrade of OnBase at Seattle Housing Authority from version 5 to 6
2004 - 2005
CGI Inc: OnBase Workflow Consultant
A full-service IT and managed services provider.
●Key responsibilities included:
OnBase Workflow discovery, design, testing, and implementation
●Results achieved:
oLed the implementation of OnBase Workflow solution for Seattle Housing Authority’s Mod Rehab program
2002 - 2004
Hyland Software: Integration Services Engineer/Workflow Consultant
A software development company that has developed an Enterprise Content Management platform.
●Key responsibilities included:
OnBase Workflow discovery, design, testing, and implementation
●Results achieved:
Managed several internal OnBase Workflow Solutions
Part of team that helped implement Accounts Payable Workflow solution at Allina Health located in Minneapolis, MN
Part of team that helped implement Accounts Payable Workflow solution at HCA Healthcare in Brentwood, TN
Part of team that helped troubleshoot OnBase Workflow performance issues at Amgen Inc. in Thousand Oaks, CA
2001 - 2002
Acero: Business Systems Analyst
A knowledge discovery software company with a new solution for eliminating the computational barriers to scientific research.
●Key responsibilities included:
Discovery, design, testing, and implementation of the Genomics Knowledge Platform
●Results achieved:
Worked with client to develop system requirements
Developed and executed unit and system test plans
Interacted directly with client during QA and UAT phases
2000 - 2001
New Media/Brulant: Business Systems Analyst
A full service business and technology integration services company that helped companies grow revenue and reduce costs through the use of technology
●Key responsibilities included:
Discovery, design, development, testing, and implementation of custom applications
●Results achieved:
Worked with client to develop system requirements
Developed and executed unit and system test plans
Interacted directly with client during QA and UAT phases
ADDITIONAL (Certifications & Skills):
●Lean Dog Agile Explained (2020)
●Strong troubleshooting and customer service skills
●Strong Oracle SQL skills
●OnBase Certified WorkView Developer (2016)
●Lean Dog Agile Training (2016)
●OnBase Installer Certification (2004)
●MCP Certification [Windows XP Professional & Windows 2000 Server] (2002)
●CDIA+ Certification (2002)
●Registered Professional Engineer in State of Ohio (2000)
●Fluent in Spanish
EDUCATION:
CASE WESTERN RESERVE UNIVERSITY, Cleveland, Ohio
Master of Science in Civil Engineering, Fall 1999
CASE WESTERN RESERVE UNIVERSITY, Cleveland, Ohio
Bachelor of Science in Civil Engineering, Spring 1993
●Concentration in Structural Design
●Member of Phi Delta Theta Fraternity, Ohio Eta Chapter
●Member of the Football Team for 4 years
References: Available Upon Request