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IT Manager

Location:
Avon, OH
Posted:
November 30, 2020

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Resume:

Luis J Garcia

***** *********** ***, ****, **** *4011

adh8wt@r.postjobfree.com

216-***-****

SUMMARY:

Accomplished Technology, Operations, and Digital Professional with 20+ years of diverse experience managing complex systems. 7+ years of experience working with OnBase as a System Administrator, Workflow Developer, and WorkView Developer. A driving force in optimizing delivery to enable value. Relentlessly focused on the elevation of service delivery to achieve business objectives via process discipline and collaboration across the organization. Exceptional team-building, problem-solving, leadership, people development, and interpersonal skills.

EXPERIENCE:

Present

3SG Plus: OnBase Consultant (Contract)

Strives to implement best-in-class business process and technology solutions to help their customers make more efficient and effective decisions.

●Scope of responsibilities:

OnBase Workflow discovery, design, testing, and implementation

OnBase upgrades

●Results achieved:

Part of ECM Team that met project deadline of OnBase Workflow enhancements at a large Healthcare company

Lead Solution Engineer for OnBase upgrade from version 15 to EP3

Present

Safeguard Properties: OnBase Consultant (Contract)

Leads the industry in managing a full scope of mortgage field services on vacant, defaulted, and foreclosed properties.

●Scope of responsibilities:

OnBase Support

OnBase Workflow discovery, design, testing, and implementation

OnBase WorkView discovery, design, testing, and implementation

2007 - 2020

Safeguard Properties: Manager, Business Systems

●Scope of responsibilities:

OnBase Product Owner

OnBase System Administrator

OnBase Workflow Developer

OnBase WorkView Developer

Product Owner for custom Work Distribution System

RSA Archer Product Owner and System Administrator

Authored and managed business rules for custom rules engine

Served as Manager of Business Analysis

Managed team of up to 9 Business Analysts

Served as Requirements Initiative Lead on major project

Served as Requirements Lead on custom Work Distribution System

Responsible for Change Control process on major project

●Results achieved:

Project lead on building out application for managing Vacant Property Registrations (VPR) in OnBase using WorkView

Project lead that successfully integrated OnBase VPR application with custom order processing system

Project lead on the ECM software selection process that resulted in the selection of OnBase

Part of project team that successfully migrated order processing system from a BBX to a .NET and services oriented architecture

Project lead on File Importer project which that significantly reduced paper costs

2005 - 2007

Exteric/Brulant: Senior IT Consultant

A full service business and technology integration services company that helped companies grow

revenue and reduce costs through the use of technology.

●Key responsibilities included:

Served as QA Team Lead on Phase 1 of major project for Safeguard Properties

Managed team of 4 Quality Analysts

Created test plan and test matrices

Reviewed test scripts created by Quality Analysts

Served as the Build Master

●Results achieved:

Project lead for the upgrade of OnBase at Seattle Housing Authority from version 5 to 6

2004 - 2005

CGI Inc: OnBase Workflow Consultant

A full-service IT and managed services provider.

●Key responsibilities included:

OnBase Workflow discovery, design, testing, and implementation

●Results achieved:

oLed the implementation of OnBase Workflow solution for Seattle Housing Authority’s Mod Rehab program

2002 - 2004

Hyland Software: Integration Services Engineer/Workflow Consultant

A software development company that has developed an Enterprise Content Management platform.

●Key responsibilities included:

OnBase Workflow discovery, design, testing, and implementation

●Results achieved:

Managed several internal OnBase Workflow Solutions

Part of team that helped implement Accounts Payable Workflow solution at Allina Health located in Minneapolis, MN

Part of team that helped implement Accounts Payable Workflow solution at HCA Healthcare in Brentwood, TN

Part of team that helped troubleshoot OnBase Workflow performance issues at Amgen Inc. in Thousand Oaks, CA

2001 - 2002

Acero: Business Systems Analyst

A knowledge discovery software company with a new solution for eliminating the computational barriers to scientific research.

●Key responsibilities included:

Discovery, design, testing, and implementation of the Genomics Knowledge Platform

●Results achieved:

Worked with client to develop system requirements

Developed and executed unit and system test plans

Interacted directly with client during QA and UAT phases

2000 - 2001

New Media/Brulant: Business Systems Analyst

A full service business and technology integration services company that helped companies grow revenue and reduce costs through the use of technology

●Key responsibilities included:

Discovery, design, development, testing, and implementation of custom applications

●Results achieved:

Worked with client to develop system requirements

Developed and executed unit and system test plans

Interacted directly with client during QA and UAT phases

ADDITIONAL (Certifications & Skills):

●Lean Dog Agile Explained (2020)

●Strong troubleshooting and customer service skills

●Strong Oracle SQL skills

●OnBase Certified WorkView Developer (2016)

●Lean Dog Agile Training (2016)

●OnBase Installer Certification (2004)

●MCP Certification [Windows XP Professional & Windows 2000 Server] (2002)

●CDIA+ Certification (2002)

●Registered Professional Engineer in State of Ohio (2000)

●Fluent in Spanish

EDUCATION:

CASE WESTERN RESERVE UNIVERSITY, Cleveland, Ohio

Master of Science in Civil Engineering, Fall 1999

CASE WESTERN RESERVE UNIVERSITY, Cleveland, Ohio

Bachelor of Science in Civil Engineering, Spring 1993

●Concentration in Structural Design

●Member of Phi Delta Theta Fraternity, Ohio Eta Chapter

●Member of the Football Team for 4 years

References: Available Upon Request



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