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Customer Service

Jerusalem, Jerusalem District, Israel
November 30, 2020

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Diana Romaniuk

Translator Customer service specialist


Translation of written texts: Russian and Ukrainian - mother tongue, English and Polish – advanced, German – intermediate, Hebrew- beginner

Customer service experience in American company: acknowledging and resolving customer complaints, responding promptly to customer inquiries


2019 - 2020 Customer support representative at home care agency Unique Aid in Lansdale, USA

-Communicating with customers by email and phone

-Maintaining a positive, empathetic and professional attitude toward customers all time, communicating and coordinating with colleagues

-Ensure customer satisfaction and provide professional customer support

-Looking for new employees to the company

-Providing feedback on the efficiency of the customer service support

2017 - 2019 Writing freelance translator

-Written translation of judicial and economical texts from German/English or Polish to Russian/ Ukrainian

-Follows up with clients to ensure satisfaction and understanding, discuss translation requirements with the clients

-Refers to online translation tools

-Read through original material and rewrite it in the target language, ensuring that the meaning of the source text is retained

-Use specialist dictionaries to find the closest equivalents for words used

2016 - 2018 Private English Tutor

-Planning, preparing, and delivering lessons

-Preparing teaching materials

-Helping pupils improve their listening, speaking, reading and writing skills via individual sessions

-Checking and assessing pupils work

-Research new language teaching methods


M. A in Philology Translation English and German at State University, Ukraine

B. A. in Education and Teaching at State University, Ukraine

2016-2017 Internship at the Pomeranian Academy, Poland. Polish language and literature studies

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