Sales Representative Customer
Resume:
Chandler Cook
Kennesaw, GA *****
**************@*****.***
Overall Experience
Versatile professional with experience in community marketing, customer service, sales support, leadership. Effective representative of organization working with internal and external customers and sales representatives. Skilled in implementing best practices and procedures to increase efficiencies, client relations, sales and quality control. Highly-skilled in various areas of marketing, quality control, customer service, regulatory compliance and process improvements. Excellent customer service skills with proven abilities in meeting deadlines and quotas
Work Experience
Sales Representative
Alliance Resort Group - Kennesaw, GA
July 2020 to Present
Meet with timeshare owners at an arranged location. Build great rapport with each customer to ensure trust in the company. Figure out what issues each client is having with their timeshare or vacation ownership package. Educate clients on any questions or concerns they might have about their ownership. Solve the customers problems by finding a way to get them out of their contract and deed. Overcome any objections that may arise in the process. Thoroughly handle all of the transfer documents to begin the process. Follow up with every client to walk them through the process.
Internet Audi Brand Specialist
Audi Marietta - Marietta, GA
October 2019 to June 2020
Responsible for taking inbound internet leads and sales calls in an efficient manner. Schedule appointments with customers to come in, go over their wants and needs, and find the best vehicle for their lifestyle. Lead the customer through the sales process to help solve their problems. Once we have picked out the right vehicle, go on a test drive to ensure it landed on the right vehicle. Negotiate a fair deal for the company and consumer. Maintain a 10% closing percentage on internet leads and sales calls. Keep paperwork for every car deal thoroughly organized. Follow up with previous and future customers to ensure excellent customer satisfaction.
Sales Representative
Cobb County Toyota - Kennesaw, GA
October 2018 to October 2019
Responsible for generating new business while making sure previous and existing clients remain satisfied. Greeting potential clients in a retail environment, and building rapport quickly. Find out potential clients' wants and needs, then select a vehicle that will best fit them and their family. Do a thorough demonstration to build value on a selected vehicle that is tailored to the person's lifestyle. Handle all of the paperwork involved in a purchase in an efficient manner to ensure customer and employer satisfaction. Follow up with all clients before, during, and after the sale to guarantee a transparency throughout the entire process. Maintain a 96 or above Customer Satisfaction Survey score for all clients.
Internet Sales Person
Autonation Ford - Panama City, FL
September 2017 to October 2018
Responsible for taking inbound internet leads and sales calls in an efficient manner. Schedule appointments with customers to come in, go over their wants and needs, and find the best vehicle for their lifestyle. Lead the customer through the sales process to help solve their problems. Once we have picked out the right vehicle, go on a test drive to ensure it landed on the right vehicle. Negotiate a fair deal for the company and consumer. Maintain a 10% closing percentage on internet leads and sales calls. Keep paperwork for every car deal thoroughly organized. Follow up with previous and future customers to ensure great customer service.
Beach Attendant
Aquatic Adventures - Panama City Beach, FL
2012 to 2017
In charge of setting up beach chairs, selling various entertainment packages such as parasailing and banana boat rides. Provided outstanding concierge service for all guests; vacationers as well as locals. Leading day-to-day operations, including but not limited to, customer service along with cash and credit card transactions.
Automotive Salesperson
John Lee Nissan - Panama City, FL
2015 to 2016
Responsible for greeting customers at the store in a pleasant and enthusiastic manner. Figuring out the customers wants and needs, then finding the right vehicle that will best suit them. Taking various customers on demo drives to make sure our vehicle is right for them. Negotiating prices with customers until we find the right deal that works best for the company and consumer. Complete a thorough delivery with the customer, ensuring they know everything about their new vehicle. Following up with previous and future customers to ensure satisfaction at every level.
Community Marketing Agent
Wyndham Vacation Ownership - Panama City Beach, FL
2014 to 2015
Responsible for maintaining a booth while informing guests of the local promotions. Invite and book guests on timeshare presentations. Necessitated using aggressive marketing techniques and closing tactics. Required to maintain clear and concise paperwork as well as manifesting information. Manage a high volume of tours with top performance rankings for monthly and weekly goals. Achieved highest sales volume for the month of April 2015. On pace to qualify for the elite club. Build and maintain advantageous relationships for the company. Added to the Events Team. Recommended changes in processes to achieve higher goals for all marketers.
Education
High school
Youth Challenge Academy
Fort Stewart, GA
Top Ten
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