Manager Analyst
Resume:
Milton Green
Mesquite, Texas *5181-2311
*********@***.***
Technology Professional
Technical Support : Is consistent, dependable and accurate in carrying out responsibilities to a successful conclusion
Team Management: proven ability to plan, organize and lead technical support teams in overall small or large environments
Objective: To work in a challenging and growth oriented environment to apply my technical, and analytical skills
Professional Summary
SAN Storage Specialist for over 10 years, and 30 years of overall IT experience
Displays rigid self-discipline
Works well in cooperating with others for the benefit of the organization
Excel in planning and problem-solving skills
Experience
BLUE CROSS/ BLUE SHEILD of Texas, Richardson, TX
(02/02/2002 – Current
Storage Mgmt Analyst
Provision Storage for users and server administrations along with migrating Storage
Ensured that all change orders are assigned properly and closed to gain superior customer satisfaction.
Implement documentation on procedures
Evaluate time criteria on all tasks to ensure meeting deadlines.
Upgrade Firmware on (Cisco Directors),( DS4000 – 5000’s, SVC’s, DS8000’s, XIV’s IBM), (VSP‘s, AMS’s Hitachi)
Zoning and Global Mirroring Storage
Assigned to TIDE TEAM (Technical Infrastructure Development & Expansion), ICC, VDI ROLL OUT, and Deployment
Travel to various sites for SAN Expansions and installations
Provision storage as requested for business needs (LUN expansions, LUN masking, zoning)
Troubleshoot host issues (Bad SFP, incorrect zoning, and fiber channel issues)
Setup Global Mirroring sessions using Tivoli Storage Productivity Center for Replication
Engage Command Center, Problem Management, and other appropriate resources
Participate in Technical Bridge calls
Configuration, Cisco MDS switches working with vendor if any of the devices call home, and work to resolve issues
Removing and documenting all Decommission hardware
Adding storage expansions, looping controllers and expansions
Creating Arrays, LUN’s, Mapping LUN’s to servers
Implementing different types of RAID Levels
Assist in DR drill
TECHNICAL SUMMARY
Software
Citrix, Hi-Track, Microsoft Excel, SL-console, Storage Navigator, Storage Manager, Lotus notes, Windows 10, Quickr, Winzip, CA service desk, Putty, Microsoft 2010, Webex, Visionapp, VPN, Remote Desktop, HI-Track, SNOW, Backup Restore, Sametime, DCNM SAN Client, TPC, NAS, CMDB, Abode Reader, VTAM, OMEGAMON, VSAM, SYSPLEX, SILO, IBM UTILITIES
Hardware
IBM: 2145, DS8000’S, DS4000 – 5000’s, XIV, N6220
HITACHI: AMS2100 – 2500’S, VSP’s, HUS150
NetAPPS: FAS3220
EMC: CX4, Isilon
FIRST AMERICAN / EXCELIS, Dallas, TX
(09/01-02/02)
Shift Supervisor
Managed a staff of 9 analysts and operators, delegating and monitoring.
Ensured that all batch jobs performed on various environments were accurate and extensive to gain superior customer satisfaction.
Implemented documentation on DASD procedures.
Evaluates time criteria on all cycles to ensure meeting deadlines.
Followed up on detail written documents on interventions.
Senior Scheduler Analyst
(08/98-09/01)
In charge of all major decisions of nightly processing, with junior personnel.
Acted as backup shift supervisor.
Handled nightly and daily reports.
Made sure all customers loans, tax reports, and financial goals are processed timely and accurately for daily updates.
Eliminated job contention and slow response time by restructuring job cycles and performances.
Performed enhancements of all reporting subsystems.
EDUCATION BACKGROUND
Eastfield Community College - Computer Science Courses.
Cass Tech Vocational School, Detroit, Michigan - Air condition License.
Pershing High School, Detroit, Michigan.
Reference by request
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