Admin Officer
Resume:
ISOLA, FIKAYO ADEDUNMOLA
*B Douala Road, Crown Estate, Lekki – Epe Express Way, Lagos.
*************@*****.***
linkedin.com/in/fikayo-isola
PROFESSIONAL SUMMARY
Resourceful Administrative Officer recognized for assessing operational needs, developing solutions to save costs and driving customer satisfaction. Well-organized with excellent leadership and team building skills.
SKILLS
Good communication skills.
Exemplary leadership skills.
Team management and interpersonal relations skills.
Time management.
Good command of Microsoft Office suite and excellent writing skills. WORK EXPERIENCE
ADMINISTRATIVE OFFICER (AUG 2019 – TILL DATE)
Golbek Resources Limited (Security Company), Lekki, Lagos. ROLES
• Planning, scheduling, and promoting office events which include meetings, conferences, interviews, orientations, and training sessions.
• Monitoring office inventory activities, include requisitions, ordering and stocking.
• Interacting with local, state and federal agencies on clearance, certificate and approvals.
• Customer relations management.
• Maintaining efficient workflow processes, monitoring daily productivity and implementation.
CUSTOMER RELATIONS OFFICER (OCT 2018 – AUG 2019)
Golbek Resources Limited, Lekki, Lagos.
ROLES
• Managing incoming call and customer service inquiries.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Handling Customer complaints, providing appropriate solutions and alternating within the time limits; following up to ensure resolution.
• Keeping records of customer interactions, transactions, comments and complaints. 2
CLIENT SERVICE (NOV 2017 – OCT 2018)
Semences Innovation Limited (Product Development Company), Ogba, Lagos. ROLES
• Introduced new applications to clients, explained how it works and how it can be of great value.
• Rendered sales services to clients, during and after the purchase of the company’s application.
• Administrative duties such as typing, compiling of reports and presentations.
• Answering calls and liaising with clients competently. TOUR GUIDE (DEC 2016 – NOV 2017)
NYSC (National Museum), Jos, Plateau State.
ROLES
• Handled inquiries, and offered further details about special exhibits to educate visitors.
• Analyzed departmental documents for appropriate distribution and filing.
• Performed initial client assessment and analysis to begin research processes. EDUCATION
Bachelor of Arts: English and Literary studies, September 2016. Ekiti state University, Ado Ekiti, Ekiti State.
West African Senior School Certificate, June 2011. Adebolu Comprehensive College.
PROFESSIONAL QUALIFICATION
Member of Chartered Institute of Personnel Management (CIPM), 2019. TRAINING
Certification on Fundamental of Digital Marketing VOLUNTEER EXPERIENCE
Special Olympic, November 2017
o Coordinating sport training and organizing athletic competition for children and adult with intellectual disabilities.
o Assisting the health care section to provide general body checkup for all children with intellectual disabilities.
HOBBIES
Music, Travelling, Reading.
REFEREES
Available on request.
Contact this candidate