Moral, Melisa Jane Capalad
Arba Ext. Area B. Talanay Batasan Hills, Quezon City
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities in the field of information technology.
Date of Birth: November 9, 1996
Civil Status: Single
Weight: 48 kg
Polytechnic University of the Philippine
Sta. Mesa, Manila
B.S. Computer Science
2013 – 2017
Batasan Hills National High School
IBP Road Batasan Hills Quezon City
San Diego Elementary School
56 Cotabato St. Luzviminda Village Quezon City
Oriented in Microsoft Office applications
Have an Interest in Information Systems, and Data Science
Team-oriented working on project
Willing to learn new skills and technologies that enhance my productivity
Adaptable to work for long periods and under stressed situations
Strong Communication Skills
Basic knowledge in some programming language: c, java, c#, Unix/Linux and Oracle
Knowledgeable in Web Development such as CSS, HTML, PHP, MySQL
INTERN, Inspira Prime International Corporation
Helped in web development project for the company and assisted with the design. Resolved minor bug fixes, manage database and created user manual for existing development projects.
INDRA SISTEMAS, S.A. (June 2017 – June 2018)
11th Floor Cyber One Tower 11 Eastwood Avenue, Eastwood City Cyberpark Quezon City
JUNIOR INFRASTRUCTURE ENGINEER
Globe Telecom, Mandaluyong City, Philippines
Handles applications and infrastructure including support and configuration of software and provision of assistance to colleagues
Generate regular reports by preparing/coding scripts.
Assisting team lead for any coordination on the other support teams.
Handling incidents escalated from L1.
Coordinate with other IT units to ensure accurate and appropriate communications when issues occur.
Perform health check of all interfaces (External and Internal)
HCL Technologies Philippines Inc. (June 2018 - Present)
6th Floor Science Hub Tower 3 Campus Ave., Corner Turin Street, Mckinley Hill Cyberpark, Fort Bonifacio, Taguig City 1634
L2 application support for notification platform.
Coordinator on any issues that encountered in production until issues are resolved.
Perform health check of all interfaces (External and Internal).
Perform testing in development system for any bug fixes / updates / code changes performed by L3 Vendor before deployment into production.
Perform testing of end to end services after any bug fixes and updates implementation.
Perform preventive and corrective maintenance activities, fault troubleshooting, analysis and resolution.
Ensuring that SLA’s are met to support business processes.
Transcribing incident reports that business units will understand.
Providing remarks on ongoing tickets regarding the issues encountered.
Can interpret pcap tracing using wireshark.
I hereby certify upon my honor that all facts and information indicated herein are true and correct to the best of my knowledge.
Melisa Jane C. Moral
KNOWLEDGE, SKILLS AND ATTITUDE