Moral, Melisa Jane Capalad

Arba Ext. Area B. Talanay Batasan Hills, Quezon City

adh8ij@r.postjobfree.com

(639-**-***-****

Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities in the field of information technology.

Age: 23

Date of Birth: November 9, 1996

Gender: Female

Civil Status: Single

Height: 5’0"

Weight: 48 kg

Nationality: Filipino

Religion: Christian

Tertiary Level

Polytechnic University of the Philippine

Sta. Mesa, Manila

B.S. Computer Science

2013 – 2017

Secondary Level

Batasan Hills National High School

IBP Road Batasan Hills Quezon City

2009-2013

Primary Level

San Diego Elementary School

56 Cotabato St. Luzviminda Village Quezon City

2003-2009

Oriented in Microsoft Office applications

Have an Interest in Information Systems, and Data Science

Basic Troubleshooting

Team-oriented working on project

Willing to learn new skills and technologies that enhance my productivity

Adaptable to work for long periods and under stressed situations

Strong Communication Skills

God-Fearing

Basic knowledge in some programming language: c, java, c#, Unix/Linux and Oracle

Knowledgeable in Web Development such as CSS, HTML, PHP, MySQL

INTERN, Inspira Prime International Corporation

April 2016

Helped in web development project for the company and assisted with the design. Resolved minor bug fixes, manage database and created user manual for existing development projects.

INDRA SISTEMAS, S.A. (June 2017 – June 2018)

11th Floor Cyber One Tower 11 Eastwood Avenue, Eastwood City Cyberpark Quezon City

JUNIOR INFRASTRUCTURE ENGINEER

Globe Telecom, Mandaluyong City, Philippines

Handles applications and infrastructure including support and configuration of software and provision of assistance to colleagues

Generate regular reports by preparing/coding scripts.

Assisting team lead for any coordination on the other support teams.

Handling incidents escalated from L1.

Coordinate with other IT units to ensure accurate and appropriate communications when issues occur.

Perform health check of all interfaces (External and Internal)

HCL Technologies Philippines Inc. (June 2018 - Present)

6th Floor Science Hub Tower 3 Campus Ave., Corner Turin Street, Mckinley Hill Cyberpark, Fort Bonifacio, Taguig City 1634

SOFTWARE ENGINEER

L2 application support for notification platform.

Coordinator on any issues that encountered in production until issues are resolved.

Perform health check of all interfaces (External and Internal).

Perform testing in development system for any bug fixes / updates / code changes performed by L3 Vendor before deployment into production.

Perform testing of end to end services after any bug fixes and updates implementation.

Perform preventive and corrective maintenance activities, fault troubleshooting, analysis and resolution.

Ensuring that SLA’s are met to support business processes.

Transcribing incident reports that business units will understand.

Providing remarks on ongoing tickets regarding the issues encountered.

Can interpret pcap tracing using wireshark.

I hereby certify upon my honor that all facts and information indicated herein are true and correct to the best of my knowledge.

Melisa Jane C. Moral

OBJECTIVE

PERSONAL INFORMATION

EDUCATIONAL BACKGROUND

KNOWLEDGE, SKILLS AND ATTITUDE

TRAININGS

WORK EXPERIENCE

DECLARATION

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