Paul Webb

PMP Certified, CSM

Jacksonville, FL

904-***-****

adh85r@r.postjobfree.com

Professional Summary

Commitment to professionalism while driving projects from initiation to closure

Extensive experience in corporate and government projects

Outstanding communication skills and a reputation for dedication and understanding of client needs

20+ years as a Program - Project Manager and Professional ITSM Consultant

Extensive MS Project Professional and Server

PMP Certified

Certified Scrum Master

ITIL Certified

Proven track record with repeat clientele; ability to adapt and meet needs of the client with excellence

Technical

Hardware: IBM PC, Client Server, Mainframe

Environment: Windows 2010, 7, MS Explorer, Linux

Databases: MS Access, DB2, Oracle, SQL Server

Language: COBOL, Visual Basic, SQL, MS Access, HMTL

Software: MS Project, MS Project Server, MS SharePoint, Rally, MS Office, MS Publisher, MS Visio, MS OneNote, Corel Draw, ABC Flowcharter, Lotus Notes, MQ Series, Oracle EBS, VMware,

Network Software, HP (Peregrine), EMC, Tivoli, BMC Remedy, Maximo, Service Now, Microsoft Teams, Complete Tivoli Stack, Incentive Compensation Management, Siebel

Methodologies: System Development Lifecycle (Waterfall and Agile), RUP, Project Management Institute (PMI), Earned Value (EVM), Process Models, COBIT Controls.

Professional Experience

Florida Blue June 2017 – Present

Senior Infrastructure Project Manager

Provided Project Management for:

oConfiguration Management Network Discovery

oNetwork Security Manager – NSM Business and Infrastructure Data Segmentation (Management NICs)

oServer provisioning

oSQL Upgrades

oZ/OS Upgrades

oSecurity Compliance

Carbon Black Protect Whitelisting, Symantec DCS

Titration Sensitive Data Discovery

Illumio Micro segmentation

Guardium. Splunk

Web SiteMinder, SSO, SAML

Row based security

oAnalytical Systems – IIAS Sailfish and Netezza NPS

oETL – Netezza interfaces with row-based security, archives, backups and data security

oEvaluation of future analytical platforms

oWorkload Analysis of Analytical data

oHitrust, Hitachi Identity Privileged Access Manager

oFacilities Implementation of IT Infrastructure for Tele Sales

oSales Workflow

oOrganizational Development – Roles, Responsibilities, RACI

oProject Management and Program Management Improvements

oData Platform High Availability – Hadoop, Kafka, MongoDB, Open Shift, PostgreSQL

Wells Fargo (Meridian Technologies) Dec 2016 – Jan 2017

Short term contract assessment with recommendations for the IT leadership organization structure for IT group(s) in Wells Fargo

Acosta Sales and Marketing - Jacksonville, FL Mar 2015 – Nov 2016

Senior Project Manager

Upgraded Oracle EBS and Customizations (Waterfall and Agile)

Implemented Sales Ordering for Retail using SSO and SAML 2.0

Liaison for Product Delivery and Program management for subject matter expertise in core product development

Provided day to day guidance for implementation team internal and client-facing

Program Level Project Managed Datacenter and Network Consolidations Including:

oPhysical to virtual (VM) conversion of application, database and infrastructure servers

oNetwork migration of application and infrastructure VMs and VLANS transparent to users who continued to use their applications without user perceived degradation

oTesting and rehearsals of the VM migration on non-production VLANS

oFinal VLAN cutover of Gateways requiring a short outage during off hours

oCoordination of all required users, application, network and Datacenter staff during cutovers

oEnd to end testing and acceptance by users

oJava updates

Managed the development of ETL Commissions Reconciliation, Business Intelligence, and Security Managed Enterprise Architecture for Cloud Technologies

Ensure rapid project issue resolution and communicate effectively with all stakeholders regarding issues and risks

Ensure that communicated and planned metrics (savings, cost, timing, etc.) are achieved

Established scope and stakeholder commitments

Delivered IT excellence to business customers

Monitored project performance and managed issues with risk mitigation

Increased the maturity of IT responsibility and IT management of Information Systems

Scheduled and facilitated daily Agile (Scrub) calls and monitoring reports

Documented and distributed Risk, Issues Actions, Dependency, and Decision (RAIDD) Log

Provided strategic system improvements and modifications to the Program/Product development team for continuous product enhancement

ADT TycoIS Boca Raton, FL June 2013 – September 2014

Senior Program Manager

Provided Program/Project Management for the split of Information Systems for the divestiture of ADT and Tyco (Security Services)

Planned, tracked, monitored, controlled, reported, validated and closed plans to split, purge, migrate, and decommission 180 comingled ADT/Tyco Information Systems (360+ individual projects)

Establish and maintain internal and external contacts to position company IT to leverage industry best practices

Experience successfully coordinating business and technical resources under an integrated project plan to ensure the alignment of resources at the program level.

Project Management and Service Management Consulting April 2012 – May 2013

Developed project plans for the implementation of HP Orchestration and Configuration Management

Developed project plans for MS SharePoint designs and implementations on Project 2013 for health care clients

Provided maturity assessment and improvement project plans for Incident Management and Change Management

Developed and delivered ITIL 2011 Foundations training class

Enhanced Service Now with ITIL 2011 updates

IBM Global Services (Client Locations) Nov 1989 – Mar 2012

Project/Program Manager, Management Consultant

Managed data modeling/mapping/mining and systems development

Implemented, upgraded and customized software products including Siebel CRM, Peregrine (HP), Maximo, Tivoli, EMC, BMC Remedy and Workflow for several IBM customers

Assisted in the development of IBM Business Process Modeler

National Achieves and Records Agency: Managed the roadmap to implement ITSM and coached the development of Change and Release Management.

North West Red Water (Canadian Energy): Managed the Architecture of IT Operational Processes and managed ITSM staff.

Dow Chemical: Project managed the design team for a private Cloudburst solution.

US Navy Consolidated Afloat Network Enterprise Services: Directed the Systems Management and Service Management proposal, prototype, and detailed design. Managed and implemented the detailed design solutions for IBM and EMC with Agile techniques. Managed a technical team of over 100 IBM consultants. Facilitated extensive RAD/JAR sessions for requirements

Department of Homeland Security: Directed the development of IITSM improvement. Coached and trained staff in Service Management.

US Government Intelligence Agency: Held the position of Sr. Asset Manager

US Government Intelligence Agency: Held the position of Incident Manager

US Government Intelligence Agency: Held the position of Change Manager

US Government Intelligence Agency: Implemented BMC Remedy Service Management

New Power (Enron): Managed the development of all business processes and services for a new deregulated power company. Managed and directed a process team of 30 IBM and Arthur Anderson consultants.

IBM Internal: Managed the development of intellectual property Service Management Information Guides and Process Guides. Managed an international worldwide team of 10 IBM consultants.

State of Michigan: Managed the Process Architecture for IT Asset Management and Project Managed the workflow automation of server provisioning.

Florida Power and Light: Managed technical staff in the implementation of Asset Management

Automotive: Managed the implementation of Configuration Management

Veteran’s Affairs; Managed the Process Architecture for IT Transformation

US Government Intelligence Agencies: Managed and coached the implementation of ITSM roles and responsibilities

Developed and delivered training for over 1,000 students in IT Service Management and IT Asset Management.

Education

Masters of Applied Science – Engineering Management Sciences – University of Waterloo, Waterloo Ontario

Certifications:

Certified Project Management Professional (PMP)

Certified ITIL V3 Expert and V2 Service Manager

Certified ITIL Trainer

Certified ITIL Executive

ISO/IEC 20000

DoD Secret Clearance (2012)

Licensed Florida Insurance Agent – Life, Heath, Annuity (0215)

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